The Next Generation of eGovernment
Revenue Management is an important
aspect of iGov. iGov helps collect taxes and
payments for any service through several
diﬀerent means – electronic, cash and
cheques to provide wide choice for citizens.
iGov seamlessly integrates with citizen
identiﬁcation system to provide
un-paralleled eﬃciency for the government
while enhancing convenience for citizens
through one stop shop concept. Digital and
ﬁnancial inclusion initiatives can be
managed through iGov.
iGov facilitates a true open government by
making it easy to publish government
data, service performance data, laws,
meeting agendas and minutes.
iGov helps governments achieve signiﬁcant
operational eﬃciencies, while reducing
costs and enhancing citizen
satisfaction.iGov is a unique technology
framework that is specially designed for
implementing e-Government for any level
of government from a small city to a
complex federal government.
Multi-channel services delivery is an
important aspect of iGov. The whole
system is based on citizen centric design
and service oriented architecture.
iGov from Imex Systems Inc. is the next
generation eGovernment technology
platform that creates a true Smart
Government that is agile and can respond to
the demands from citizens, administration,
and elected oﬃcials.
iGov results in a government that is transparent,
accountable and citizen centric.
iGov helps deliver citizen services through multiple
channels that are accessible 24 x7.
iGov helps improve eﬃciency by monitoring government
operations and eﬀectively pinpoint service delivery
problems and helps correct them. The result is a quick
service delivery at a lower cost.
iGov engages citizens and ensures their voices are heard
to improve the government and meet their needs. iGov is
a single and comprehensive technology platform for the
whole government that can deliver practically any service
for any ministry, department or agency. iGov can handle
all types of government services – taxes, licenses, permits,
applications for visa, passports, case management for
justice, social services and economic development.
A Citizen Portal component is also available
that seamlessly integrates with the eService
Delivery Platform with single sign-on capability
between the two systems.
The system provides signiﬁcant business
intelligence through powerful dashboards to
identify service delivery issues, monitor
service delivery performance and take
This system eliminates the need to custom develop
each eService application. eServices can be conﬁgured
and deployed with no or minimum coding. A central
service manager manages all eServices through all
channel based on service speciﬁc rules that apply
across all channels.
iGov provides all technology components required for
implementing e-Government. It is a modular suite of highly
integrated components that dramatically reduces the cost
of implementing e-Government.
The modular components include:
Citizen Management System
Citizen Communication System
Citizen Relationship Management System
Multi-channel eService Builder
eService Process Manager
Service Records Manager
Service Case Manager
Enterprise Service Bus
The whole service delivery lifecycle is
handled by the system from service intake
to generating service records at the end of the service.
It is a rapid eService development and deployment platform.
The service delivery
Mobile Web Service Center
Contact Center IVRKiosk
The powerful communication system helps the government to keep citizens informed of service status
as well as to alert them in case of emergencies. SMS/Text, email and voice mail channels are supported.
The payment engine iPay handles payments through multiple channels (web. Mobile, IVR, POS etc.) and
can process several payment types that include credit cards, debit cards, mobile money, cash and
cheque. iPay fully meets PCI-DSS requirements.
Enterprise Service Bus (ESB) helps to integrate the existing applications/databases like ﬁnancial system,
citizen databases, and individual ministry applications to iGov to ensure that existing/proven systems
can be utilized without the need to replace them.
Single iGov platform can be used across all
ministries/departments. The system security
ensures that there is total independence in
building and operating their own services by each
ministry/department, with their own business
processes while providing the beneﬁts of an
Because of its modular nature, deployment and
maintenance is simpliﬁed. Once all basic
components are installed, the implementation can
take place in a phased manner as per internal
resource availability within the government.
Some services can be implemented in hours, not
There is no other comparable system anywhere in
the world that provides a ready-made citizen
service delivery and service management system.
No other company provides purpose built and
ready to use core eGovernment components like
citizen management system, citizen
communication system, Government Payment
Imex Systems Inc. is a
company based in Toronto,
Imex Systems Inc. is focused on public
sector solutions for the last 15 years
and has developed speciﬁc expertise in
citizen services delivery.
Imex Systems Inc. is well known in the
areas of Smart Government and Smart
Imex Systems Inc. is working with
international governments and has
oﬃces in Washington DC and Dubai.