The Future of e-Government- From GCC Perspective


Published on

I have presented the attached presentation in one of the largest eGovernment Conference to talk about future concerns and future tools Possible consequences for GCC countries

Published in: Technology
1 Like
  • Be the first to comment

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

The Future of e-Government- From GCC Perspective

  1. 1. The Future of e-Government Future trends, future concerns and future tools Possible consequences for GCC countries Dr Usman Zafar | CEO | DUC Consulting International 1
  2. 2. Three key messages  The perceived benefits of e-government have changed significantly over the last 25 years (from cost reduction/automation to government transformation)  The availability of new tools, as well as a growing body of experiences (good and bad practices), have changed the issues and expectations surrounding e-government  GCC countries have significant opportunities to take advantage of this rapidly changing environment 1996 2008 2020
  3. 3. The Brave New World of E-Government  Billions of dollars invested worldwide  Improved efficiency of transactions between governments, vendors and the public  Decreased paperwork and red tape  Increased good governance But how does this affect people on the wrong side of the digital divide?
  4. 4. Top 10 Obstacles for Achieving E-Government for All  A disconnect in e-gov and digital divide policies  Unnecessary “bells and whistles”  Non-enforcement (or lack) of accessibility standards  Insensitivity to reading levels  Linguistic barriers  E-Gov user unfriendliness  “Out with the old, in with the new” (shutting offline services, replaced by online services)  Funding challenges  Non-engagement of private sector & civil society  Lack of public engagement
  5. 5. Top 10 Opportunities for Achieving E-Government for All  Educating govt officials  Establishing cross-agency E- Government for All working groups  Employing public input to improve understanding of audience  Enforcing Web accessibility & readability standards  Creating E-Government for All ombudsmen  Know Thy Audience: development of user “personas”  Engagement with private sector and civil society  Addressing the total cost of e-government prior to deployment  Establishing standards for digital divide research  Maintaining alternative channels of information & services
  6. 6. E-government is a changing concept  The perceived benefits of e-government have changed significantly over the last 25 years  From automation and cost-cutting to new services, new business models and government transformation  From top-down to citizen-centric to consumer-centric  From centralized services to shared responsibility and collaborative innovation 1996 2008 2020
  7. 7. Competitive Inclusive Society
  8. 8. What might 2020 look like? Thinking outside the square – options and opportunities for eGovernment services 10
  9. 9. „The stronger the extent of personal concernment, the more relevant and controversial the issue, the stronger the factual participation opportunities, the lower the effort and time, the higher the personal added value and the better the quality assessment during the participation process, … the more successful the eParcticiation process and people‘s engagement. (J. Bogumil 1999 – „All politics is local“)
  10. 10. THINK.Of the possibilities.
  11. 11. IMAGINE.The implications.
  12. 12. MOBILELOCALSOCIAL It is no longer about the quadrant of tv, print, radio and outdoor, but the triad of the networked society.
  13. 13. WITNESS.The revolution.
  14. 14. Companies in the Middle East spent 22% on digital while 58% are increasing digital budgets next year.
  15. 15. $90B spent online in MENA in 2010 alone.
  16. 16. SOCIAL MEDIAinfluences company reputations, shapes brands.
  17. 17. Key Challenge - Information is Scattered (GCC) Law Enforcement Data Exchanges Criminal Justice, Corrections Agencies Regional Centers of Operations Federal, Regional, Homeland Security Fire Dept, Early Responders, Other Disciplines Information Requirements
  18. 18. Enabling the Possibilities We must collect, integrate, and analyze the scattered pieces of data and information required to assemble the big picture
  19. 19. Dynamic, Living Plans  Plans in the form of static documents are ineffective  Plans must be maintained as evolving, actionable information environments  Planning environment must transition seamlessly into command and control environment Multi-Agency Coordination
  20. 20. Recognizes the single identity who is made up of multiple records “Who is Who?” Mr. Joseph Carbella 55 Church Street New York, NY 10007 Tel#: 212-693-5312 DOB: 07/08/66 SID#: 068588345 DL#: 544 210 836 Mr. Joe Jones APT 4909 Bethesda, MD 20814 Tel#: 978-365-6631 DOB: 09/07/66 Mr. Joe Carbello 1 Bourne St Clinton MA 01510 TEL#: 978-365-6631 DL#: 544 210 836 DOB: 07/09/66 Mr. Joey Carbello 555 Church Ave New York, NY 10070 Tel#: 212-693-5312 DL#: 544 210 836 PPN#: 086588345 Close match Exact match
  21. 21. Single Sign On Role Based Personalization Customization Navigation Security Integration on the Glass
  22. 22. New tools, new issues (2020)
  23. 23. Conclusion  E-Gov is changing: it needs to be aligned with local constraints and values, and be an instrument of national transformation  E-Gov will be at the conjunction of major trends in the next few years, raising new possibilities, but also issues and expectations; governments can be leaders and innovators in this process  Building on past and recent successes, GCC countries can play a critical role in shaping the future of government transformation, especially if they focus on building appropriate skills and metrics
  24. 24. 26 Q/A Thanks for Your Attention!