Transformation of e government to m- government challenges and opportunities19 nov

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Transformation of e government to m- government challenges and opportunities19 nov

  1. 1. Transformation of E-Government to M- Government Transformation of E-Government to M- Government : Challenges and Opportunities Dr. Usman Zafar Country Manager – MENA Usman.zafar@init.ae Dubai, 11.12.2013
  2. 2. Transformation of E-Government to M- Government ]init[ in a Minute Specializing in IT Solutions for Governments, Administrations, NGOs, Financial Institutions and Businesses since its Founding (1995) Privately Held & Technology Independent Over 400 Employees in five Departments: Applications & Platforms Consulting Content & Media Services Creative & Portals Operations Business Volume 2011: 50 Million Euro (thereof over 80% in public sector) Certified Quality Management (ISO 9001:2000) and Certified IT Security Operations Management (ISO 27001)
  3. 3. Transformation of E-Government to M- Government Clients and references <
  4. 4. Transformation of E-Government to M- Government What‘s Going on in E-Government Full eSociety Integration Information Systems eServices & Transactions „Business Card“ Who we are Contacts Electronic Government Government Web Presence Smart Government
  5. 5. Transformation of E-Government to M- Government We live in a mobile world: everything, everywhere, at any time
  6. 6. Transformation of E-Government to M- Government Internet usage worldwide
  7. 7. Transformation of E-Government to M- Government Top 10 countries in Middle East Internet Penetration by Country Smartphone Penetration by Country
  8. 8. Transformation of E-Government to M- Government It‘s A Long Way To The Top
  9. 9. Transformation of E-Government to M- Government Results for UAE: Belongs to the countries with the highest development 2 In the Arabic World Global Competiveness Handbook 2013/14 Published by the International Institute of Managing Development in Switzerland Comparison of all nations in 19 different categories jan-lars.bey@init.de CeBIT, 7.03.2013 Top 10 rankings: Economic Performance Management Practice GDP per Capita Government Efficiency
  10. 10. Transformation of E-Government to M- Government United Nations E-Government Survey 2012: E-Government for the People „The rapid progress of the United Arab Emirates is a best practice case highlighting how effective e-government can help support development. With double the population and three quarters of the GDP per capita, the United Arab Emirates has achieved around the same level of online services as those offered in Norway, a global leader at the 8th position.” name.surname@init.de Location, 12/10/2013
  11. 11. Transformation of E-Government to M- Government UN Survey 2012: Selected UAE Scorings UAE now rank 28 in the E-Government Development Index UAE are highlighted as a top performer and rank 8 in one-stop-government (“whole of government”) UAE rank 12 in online service sophistication Among South Korea UAE scores very high (100 %) for the indicator “e-decision making” (e.g.Government provides confirmation receipt on citizen sent communication; Government provide outcome on feedback received from citizens concerning the improvement of their services) Low medium scorings for the indicators e-information (50%) and e-consultation (54%)
  12. 12. Transformation of E-Government to M- Government Mobile Government
  13. 13. Transformation of E-Government to M- Government Primary drivers of mGovernment • Better decision-making • Better service provision • Better safety / security • Transparency • Participation • Shared governance Citizen Value mGovernment Economy • Cost reduction • Resource / process efficiency Source: European Journal of ePractice, Nr 17, 09/2012 Technology • Voice, SMS, push, data • Devices and platforms • Cloud
  14. 14. Transformation of E-Government to M- Government mGovernment service delivery Informational Services Interactive Services Transactional Services Integrated Services • Current government information • Static content • Regulation • Emergency • Register and report • Vote • Engaging dialogue with government • Sharing personal data • Social media tools • Location based technologies • Book appointments • Buying bus or parking tickets • Mobile signature • Combine services / data from different departments
  15. 15. Transformation of E-Government to M- Government Benefits
  16. 16. Transformation of E-Government to M- Government Improve administrative efficiency Simplify complex operations Focus on core functions and reuse of services Provide device compliant interactions instead of static content
  17. 17. Transformation of E-Government to M- Government Enhance participation and transparency Involve users in decision making process Extend known feedback channels Take advantage of the "swarm"
  18. 18. Transformation of E-Government to M- Government Increase closeness to citizens Provide and receive bidirectional added value Enable context-dependent approach Push important content
  19. 19. Transformation of E-Government to M- Government Foster economic development Provide direct public services and other core services Hold competitions to produce innovative solutions Establish partnerships between public and private sector to share and transfer knowledge
  20. 20. Transformation of E-Government to M- Government International Best Practices
  21. 21. Transformation of E-Government to M- Government Presentation of statistical data (USA) Key economic measures on employment, manufacturing, international trade, retail sales etc.
  22. 22. Transformation of E-Government to M- Government Customs & Travel App (Germany) Interactive calculator to determine the quantity and value of free allowances jan-lars.bey@init.de CeBIT, 7.03.2013
  23. 23. Transformation of E-Government to M- Government Annual tax declaration (Sweden) Swedish citizens are able to submit their tax returns via mobile phone
  24. 24. Transformation of E-Government to M- Government Mobile Election (Estonia) Mobile phone as a secure electronic ID The worlds first election via mobile phones in 2011 jan-lars.bey@init.de CeBIT, 7.03.2013
  25. 25. Transformation of E-Government to M- Government Wireless Emergency Alerts (USA) Disseminate emergency alerts to mobile devices Alerts involving imminent threats to safety of life Alerts issued by the President jan-lars.bey@init.de CeBIT, 7.03.2013
  26. 26. Transformation of E-Government to M- Government Tell me@1823 Government of Hong Kong 24/7 one-stop hotline services Answers public enquiries for individual government departments Cross-departmental complaints
  27. 27. Transformation of E-Government to M- Government 6 Propositions for Mobile Communication
  28. 28. Transformation of E-Government to M- Government 1 mGovernment establishes itself as THE innovation engine The mobile Internet is already an economic factor The administration strengthens innovation and business by using mobile technologies itself jan-lars.bey@init.de CeBIT, 7.03.2013
  29. 29. Transformation of E-Government to M- Government 2 “mPowered-Society” – public services are used via mobile Majority of citizens use smartphones and want information on the go Mobile services have great potential as existing examples show jan-lars.bey@init.de CeBIT, 7.03.2013
  30. 30. Transformation of E-Government to M- Government 3 Mobile government spares visits to the office mGovernment is the logical continuation of the service concept in eGovernment Mobile services will increase the quality of administration services
  31. 31. Transformation of E-Government to M- Government 4 Content must be rethought Content needs to be adapted to mobile usage situation Quick access to relevant content: reduce to the max jan-lars.bey@init.de Use gamification for edutainment CeBIT, 7.03.2013 purposes
  32. 32. Transformation of E-Government to M- Government 5 “Are you experienced?” – mGovernment as a user experience Easy and intuitive to use (usability) Attractive interface design (user experience) Low access barriers (accessibility)
  33. 33. Transformation of E-Government to M- Government 6 Mobile applications require long-term strategies The realization is only the first step in the life cycle of an app Legal, technical and organizational issues need to be considered jan-lars.bey@init.de CeBIT, 7.03.2013
  34. 34. Transformation of E-Government to M- Government Whitepaper eGov2Go Addresses public decision-makers Compact overview of the topic of mobile government Focuses on the processes of change and organizational rethinking
  35. 35. Transformation of E-Government to M- Government Dubai Smart Government Initiative
  36. 36. Transformation of E-Government to M- Government Roadmap for service transformation 5 4 3 2 1 Promote results (on a single platform) Raise awareness (organize public surveys and polls, measure customer satisfaction) Foster development / innovations (provide shared services, hold competitions) Provide organisational / technical assistance (define standards, distribute guidelines, assess capabilities) Share vision (train main stakeholders on federal and local level)
  37. 37. Transformation of E-Government to M- Government Major Challenges
  38. 38. Transformation of E-Government to M- Government Security Institutional- and citizenrelated security risks Enable secure authentication and payment Protection of sensitive data Requires uniquely designed security systems on all levels
  39. 39. Transformation of E-Government to M- Government Public authorities are a well established source High user expectations in service provisioning User adoption is about trust Reliability name.surname@init.de Location, 12/10/2013
  40. 40. Transformation of E-Government to M- Government Accessibility User centric design is essential Usability aspects are crucial Use more than one mobile channel
  41. 41. Transformation of E-Government to M- Government Service Integration Evaluating and migrating existing services Providing shared core services and APIs Developing new services
  42. 42. Transformation of E-Government to M- Government Main prerequisites for mGovernment are fulfilled: Citizens are ready Administration is well prepared A master plan is being developed As the challenges show mGovernment is highly complex With the expertise and strong partners mGovernment will be a success in UAE Keepsakes
  43. 43. Transformation of E-Government to M- Government Thank you very much. Dr Usman Zafar Country Manager- ]init] ME Email:usman.zafar@init.ae Cell: +971556348894 www.init.ae name.surname@init.de Location, 12/10/2013

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