1. Name : Mohamed Ashour Ismail Mahran.
Date of Birth : 24 / 08 / 1973.
Marital Status : Married and have 2 children.
Military Service : Exempted.
Languages Spoken : Native tongue Arabic, fluent English.
Current Address : Bur Dubai, Dubai, United Arab Emirates
Permanent Address : 119 El Ahram Street, Giza, Egypt.
Telephone No. : 00 971 50 536-7097 / 00 2 0100 572-8011
E-Mail Address : maim_2020@yahoo.com / mmahran@majestichotels.com
Educational History: Year of Graduation
1- Hotel Services Advanced Course at the American University in Cairo 1999
2- Special advanced course of English language "EPT / WPT" at the American University in Cairo 1997
3- Bachelor of "Physical Education" from Assiut University 1995
Employment History Period in
Position
• Revenue Manager in Majestic Hotel Tower in Dubai 02.09,2014 to Date
(262 Rooms, Suites, and Apartments)
• Revenue Manager in Golden Sands Hotel Apartments in Dubai 25.01,2014 to 01.07.2014
(Managing the Revenue for the 3 Hotels of Golden Sands with total of 616 units).
• Revenue Manager in Taj Palace Hotel in Dubai 25.12,2012 to 20.01.2014
(249 Rooms, Suites, and Apartments)
• Revenue Manager in Al Raha Beach Hotel in Abu Dhabi. 01.06.2011 to 22.12,2012
• Associate Revenue Manager in charge of Revenue Management 01.06.2010 to 31.05.2011
in Al Raha Beach Hotel in Abu Dhabi.
• Reservations Manager in charge of Revenue Management in 31.12.2008 to 31.05.2010
Al Raha Beach Hotel in Abu Dhabi, United Arab Emirates (278 Rooms, Suites, and Villas)
• Reservations Manager in charge of Revenue Management in Steigenberger 01.01.2008 to 15.12.2008
Al Dau Beach Hotel in Hurghada (388 Rooms & Suites).
• Reservations & Duty Manager in charge of Revenue Management in 15/12/2005 to 31/12/2007
InterCotinental Abu Soma Resort (445 rooms & suites).
• Reservation Supervisor in Movenpick Resort & Spa El Gouna 01/11/2004 to 15/12/2005
(650 rooms & suites) and acting as Assistant Reservations Manager
• Reservation Agent in Semiramis Intercontinental Hotel in Cairo 01/11/1999 to 31/10/2004
in Cairo (733 rooms & suites) and acting as Assistant Reservations Manager.
• Front Office Training in Ramsis Hilton Hotel in Cairo (850 Rooms & Suites) 01/07/1999 to 31/07/1999
Computer Skills
• Excellent skills as an administrator and user of SYNXIS system.
(Champion of SYNXIS Installation Project for Danat Hotels Group)
• Excellent skills as a user of Opera system version 003, 003.02, 04, and 05.
(A member of OPERA Installation team in Movenpick Resort & Spa El Gouna).
• Excellent skills as a user of Fidelio system versions 6.10, 6.12, and 6.20
• Very good skills as a user of the Holidex Plus International Reservation system.

2. • Very good skills as a user of the Integrated Business Plan "IBP" Program.
• Excellent skills as a user of I Rate program.
• Excellent skills as a user of Rate 360, and Travel 360 Programs.
• Excellent skills as a user of Rate Gain Program.
• Excellent skills as a user of Your Voyager International Reservations system.
• Excellent skills as a user of Trust International Reservations system.
• Excellent skills as a user of the Global 2000 International Reservation system.
• Very good skills as a user of Lan Mark system.
• Excellent skills as a user of the Netrez System.
• Very good skills with Star Toma System.
• Excellent experience with TPI sites "B2B & B2C" such as (Booking.com, Expedia.com,
GTA, Lastminute.com, Hotelconnect.com, Hotelbeds.com, Orbitz.com … etc.)
• Excellent skills as a user of Easy View Program.
• Excellent skills as a user of the CC Mail Program.
• Excellent skills as a user of the Outlook E-Mail Program.
• Very good skills as a user of the FBM Program.
• Very good skills as a user of Microsoft Office programs (Word, Excel, and Power Point).
Off Job Trainings
• Strategic Marketing for Hotels (Cornell University)
• Demand & Distribution Management for Hotels (Cornell University)
• Intensive Induction Training of Taj Hotels in India (New Delhi, Jaipur, and Mumbai)
• Customer Relations Management Training (C.R.M) Phase Ι & II.
• Situational Leadership.
• Enhancing the Guest Experience Program (Tourism Information Services Workshop)
• Managing People Performance Training (MPP).
• Crafts Training Certificate (CTC).
• Respro Training (Up selling & Reservation techniques).
• Revenue Room Training.
• The Skills of Conducting an Annual Performance Review Training
• Guest Courtesy.
• Customers Come First.
• Sales & Negotiation Skills.
• Telephone Manners.
• Introduction to Time Management.
• Handling Guest' Complaints.
• Cultural Awareness.
• Environmental Issues.
• Cross Training at the Reception Desk.
• Holidex Plus Training
• Fire Fighting Training.
• Bomb Threat Training.
In Job Trainings
• Weekly Detailed Revenue Meeting Presentation.
• Monthly Pace Report.
• Monthly Forecast Reports & Charts.
• Monthly Profit & Loss Report.
• Monthly Nationality Statistics Report
• Monthly Submission Report.
• Allocation Tracker Report & Chart.
• Monthly Pick up Analysis Report.

3. • Market Segment Report.
• Weekly Forecast overview Report.
• Daily & Monthly Pick Up Report.
• Profit Loss Analysis Report (During the Crisis Period)
• Business on the Book Report.
• Daily Competition Report.
• Top Line Sheet Report (Yield Meeting Report).
Capabilities, Main Duties, and Tasks
• Making the hotel Yearly Budget in conjunction with the Director of Sales & Marketing, the Director of
Food & Beverages and the Financial Controller.
• Implementing Long –Term & Short-Term strategies and tactics to achieve the budget and maximize
the hotel Revenue.
• Conducting and leading the Weekly Revenue Meeting.
• Preparing the Daily/Weekly updated Selling Strategy.
• Preparing the Weekly/Monthly/3 Months Forecast.
• Controlling, monitoring, and updating all the TPI/OTA rates, and inventory.
• Monitoring, updating, and controlling the detailed Group Chart Report.
• Daily analysis of the Rubicon/Rate Gain/Rate 360 Overview Report.
• Daily analysis of the daily STR Global Report.
• Daily revision of the Rate / Market Segmentation Report for the new bookings
• Control the Availability of rooms, room types, accuracy of room count and rate categories.
• Liaise with Finance Department to ensure that hotel credit procedures are properly carried out.
• Compile statistics for the entire Front Office Department and provide reports related on daily and
monthly basis (Monthly Pace Report for the Head Office).
• Maintain inter-departmental relationships to ensure seamless guest services.
• Proceed with a frequent inspection for cleanliness and orderliness for the Reservations Department.
• Providing the needed projected occupancy’ data to other department to assist them to prepare
efficient work rosters, and arrange their holidays and vacation plans.
• Provide input for the Front Office monthly meeting and leading in case of the FOM Absence.
• Promote inter-hotel sales and in house facilities.
• Support the Front Office Manager to ensure that the proper training is held for the new rates,
promotions, Selling Strategies and techniques for all the employees.
• Assist the Director of Rooms and the Front Office Manager in the process for hiring new staff.
• Liaise with the Health & Safety Department to demonstrate awareness of health & safety policies
and procedures and ensure that all procedures are conducted safely and within guidelines.
• Maintain regular contact with frequent guests and bookers on random basis to ensure the guest
satisfaction and handle any guest comments or complaint properly.
• Supervise & working closely with the Front Office team members to ensure that smooth, prompt
and polite services are extended based on the brand standard.
• Communicate all new policies and procedures to all associates and maintain a continued follow up.
• Control the department requisition, to ensure the department needs are available in conjunction
with the department’ cost control plans.
• Provide functional assistance and direction to all departments when needed.
• Support and assist the Front Office Personnel and all departments at peak periods.
• Assist to manage the Daily Briefing to all the Front Office & Reservations Staff.
• Provide functional assistance and direction to reservation personnel.
• Interact with guests and individuals outside the hotel including but not limited to travel industry
representatives, corporate representatives, competitors and other member of the local community.
• Monitor daily input of reservations to ensure correct entry into the computer.
• Ensure that regular guests and VIP reservations are handled according to standard.
• Monitor and control IRS availability and inventory.
• Maintain and update rates & promotions on PMS, IRS, Hotel’s Web Site and TPIs.
• Having an excellent presentation & communication skills.
• Ability to work long hours & under high pressure.

4. • Fully conversant with all hotel emergency procedures.
• Responsible of handling and analyzing the following daily & monthly reports and presentations:
- Daily Pick Up Report.
- Daily Competitors Rate Comparison Report.
- Daily WEB site / TPI Rates& Production View Report.
- Weekly Revenue Management Meeting Reports & Presentation.
- Monthly PACE Report (Head Office Report).
- Weekly / Monthly Forecast Report.
- Monthly P&L Report.
- Monthly Allocation Tracker Report.
- Daily / Weekly / Monthly Market Segment Report.
- Weekly / Monthly Corporate Production Report.
- Weekly / Monthly T.O Production Report.
- Monthly Nationality Statistics Report.
- Monthly Submission Report.
- Monthly Front Office Activity Report.
- Monthly revision for Sales Reports.
Nominations & Recognitions
• Customer Focus Performance Award from Semiramis Intercontinental Hotel in Cairo.
• Employee of the Month of August 2004 in Semiramis Intercontinental Hotel in Cairo.
• Nominated to the Supervisor of the Month prize on December 2004 in Movenpick Resort & Spa El Gouna.
• Nominated to the Manager of the Month prize on August 2008 in Steigenberger Al Dau Beach Hotel.
• Nominated to the Manager of the Month prize on July 2010 in Al Raha Beach Hotel.
References
• References will be furnished upon request.