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hospitality Industry

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hospitality Industry

  1. 1. Largest and fastest growing industries Common dynamics Delivery of services and products Customer and guest impressions are critical
  2. 2. Scope of Hospitality and Tourism Industries  Travel Air Cruise Rail Coach Auto Eco tourism Lodging  Hotels  Motels  Meeting, Convention and Exposition  Restaurants  Managed services  Recreation  Attractions  Gaming  Parks  Recreations       •
  3. 3. Characteristics of the Hospitality Industry Product is intangible and perishable No such thing as business hours Hospitality operations run on a 24 hours basis all year round Characterized by shift work
  4. 4. Careers in Hospitality Industry Based on quality of service Personal qualities needed:  Honesty  Willingness to work hard  Team player  Willingness yo work long hours  Ability to deal with stress  Good decision making skills  Dedicated to exceptional service  Desire to Exceed guest expectation
  5. 5. Professionalism and Etiquette Companies expectations vary but must be met Etiquette is how we behave and make others feel comfortable First impressions are critical Table manners Treat others with dignity and respect
  6. 6. Professionalism and Etiquette Companies expectations vary but must be met Etiquette is how we behave and make others feel comfortable First impressions are critical Table manners Treat others with dignity and respect

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