The hospitality industry provides facilities for travelers' comfort and leisure, including accommodation, food and beverage services, events, tourism, transportation, and entertainment. It is comprised of sectors like lodging, food and beverage, travel and tourism, and entertainment. The industry aims to support well-being through recreational activities and customer satisfaction. It includes hotels, motels, resorts, restaurants, bars and other services. The hospitality industry is driven by factors such as travel and tourism, economic growth, leisure time, and disposable income.

1. HOSPITALITY
INDUSTRY

2. WHAT IS HOSPITALITY INDUSTRY
Hospitality industry can be defined and understood as an industry which
provides facility for stay, food and complete related services for the comfort
and leisure of the travelers and visitors. The Hospitality Industry is part of the
service industry and is comprised of 5 major sub-sectors which
include Accommodation service (hotels, B&Bs, resorts, hostels, motels, etc.),
food and beverage service, events, tourism & transportation and
Entertainment. At its core, the Hospitality Industry concerns itself with
providing products and services to people which assist in recreation and
supporting the well-being of people. It includes different activities, which the
main goal is to provide service and customer’s satisfaction.
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3. SEGMENTS OF HOSPITALITY INDUSTRY
The hospitality industry is vast and can be broken down into separate
sectors. The top four sectors are
• Lodging-Accommodation
• Food and Beverage
• Travel and Tourism
• Entertainment Industry
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4. ACCOMMODATION SECTOR
The accommodation industry and the segment of hospitality is mainly associated
with providing a temporary place for guests, visitors, tourists and travelers to stay.
Accommodation is the most basic and fundamental aspect of hospitality as a
industry. There are various sub segments within this which are according to the
type of accommodation and services associated with these.
Lodging: When people travel from one place to the other, they need a place to sleep.
A shelter which will keep them safe from the atrocities of nature. This results in
people booking lodges and rooms for their stay.
Suites: Apart from general lodges to stay, hotel sector offers luxury suites for the
stay as well. Generally, suites are suitable for formal sorts of staying and are much
expensive compared to regular room services.
Hotels
This is the first and the most prominent part of the accommodation and also of the
hospitality industry. Hotels are the most preferred place to stay for the travelers
and tourists. This is to much extent due to the range of services, quality and
comfort provided by the hotels.
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5. ACCOMMODATION SECTOR
Motels
Motels can be called as a subdued version of hotels. These are places which people or
overnight travelers use primarily to spend the night. These also do not provide or offer
the range of services or the comfort which hotels provide.
Bed & Breakfasts
Bed & breakfasts or B&Bs, as they are called, are small places mainly for overnight
stays but come with breakfast in the morning. Most of these B&Bs are located or
established within a house premise with the owners also living there. They have
separate private rooms especially for the guests.
Resorts
Resorts are a full service accommodation specifically meant for tourists. They offer
complete or as much of the services and amenities which a tourist needs. One will
mostly find resorts near tourist destinations. These resorts usually offer all the basic
amnesties for a comfortable stay with well serviced rooms. They also provide food,
room services, and also leisure and recreation facilities.
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6. FOOD AND BEVERAGES SECTOR
Restaurants
Restaurants provide range of food, drinks and services along with a place to eat within the
same premise. While restaurants are mainly meant for customers to come, order and eat,
some also provide take away food services.
Hotels
Hotels also provide restaurant like site, order and eat facility. This is separate from the
accommodation and its services.
Catering
Catering services are food services provided within a particular site, or in a more remote
location, where food and drink are not necessarily the main service provided. Examples of
this include catering provided at parks, arenas, stadiums, hotels, event venues and on
certain forms of public transport.
Bars
Bars are places where people come to drink, food, spent some time and. Bars usually
provide a variety of alcoholic drinks, as well soft drinks and juices. They also provide light
food or snacks to be take with the drinks. Some bars also provide entertainment for the
guests while they are enjoying their drinks.
Cafes
Cafes provide hot drinks like tea and coffee along with soft drinks and light food or snacks.
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7. FOOD AND BEVERAGES SECTOR
There are a lot of sub-sectors within the food service industry.
Some of these are:
Restaurants
Fast food chains
Retail and food stores
Takeaways
Business and industrial catering
Leisure and outdoor catering
Hotels
Casinos
Bars and pubs
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8. TRAVEL & TOURISM SECTOR
A lot consider tourism synonymous with hospitality and not as a different
sector of the hospitality industry. Travel and tourism industry is a vast
sector of the hospitality industry with several key players across the
globe. Most of them include trains, airlines, cruise ships, and several crew
members in their service.
On the whole, players in the travel and tourism segment are in the
business of moving people from one destination to another. It would not
be an exaggeration if we make a statement that the most important
segment of the hospitality industry is travel and tourism as others
depend on it. Without profound levels of travelling and tourism in a
region, the hospitality industry of the region won’t grow. So, the Travel
and tourism domain makes the backbone of our hospitality industry.
It is a huge domain which demands innovation, strategy, and novelty at
each step.
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9. ENTERTAINMENT SECTOR
Entertainment is a significant part of our travel these days. If your travelling
experience lacks fun and entertainment then you might not be able to enjoy your
time up to the fullest. So, for the successful running of hospitality businesses, it is
important to have in the kitty as many entertainment activities as possible.
Some of the activities which can elevate your experience when it comes to
entertainment are:
Marinas: Marinas are one of the most popular places to go when it comes to partying.
You can get along with your friends on a private yacht where you can dance, play
games, and enjoy the best of your life.
Sports and Gaming: Sports and gaming is a basic thing which people are looking for on
their travel. As a result, Casinos, swimming pools, and other similar activities are
becoming an indispensable part of the hospitality sector.
Cruise: Apart from marinas, cruise services are also becoming an essential
component of the hospitality industry. Now, people like to spend their days on
luxury ships which sail across the blue oceans under the clear sky.
Nightclubs: Who doesn’t love to dance to their favourite song when on a break? We all
do. This is why hotels have nightclubs services in them.
Bars: Sitting around a table and having a couple of drinks with your friends is always
a refreshing experience. This is why bars make an important part of the
entertainment sector of the hospitality industry.
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10. GROWTH AND REVENUE DRIVERS OF
HOSPITALITY INDUSTRY
• Travel and tourism
• Economic growth
• Leisure time
• Business trips
• Income growth
• High disposable income
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11. ETIQUETTES OF HOSPITALITY CREWS
1. Communication
• Communicating clearly and professionally through your speech, writing, and body
language is essential to good customer service in hospitality. In a customer-facing and
team-oriented role, everything you say and do must communicate a positive,
constructive message that enhances the customer’s experience and enables your team
to work together efficiently.
2. Resilience
• You need to be at peace with any challenges you face, and in fact use them to improve
yourself. You should recognise that a lot of what happens is probably out of your
control and you are not responsible for the way others behave – you can only control
your own actions. This mindset is very freeing and in fact improves productivity. You’ll
spend less time worrying about things you can’t control and focus on what you can.
Resilience is not only important for making things easier on yourself, but also for
maintaining a professional image. Customers and colleagues respect those who can
remain calm and constructive during adversity.
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12. ETIQUETTES OF HOSPITALITY CREWS
3. Initiative
• In hospitality, initiative means actively responding to customers’ needs and pulling
your own weight, and it’s a skill that both impresses customers and makes work
easier for everyone. You’ll need to rely on your own instincts and knowledge to
handle unfamiliar situations or tasks, rather than depend on others or decide that
you can’t help. Responding in proactive way shows willingness to go above and
beyond and that you’re competent in your role, which instils trust.
4. Multitasking
• The best way to hone your multitasking abilities is through practice. It’ll help you
gauge your limits and understand how to divide your time wisely. However, the
way you put it into practice is up to you. You may benefit from a notepad to write
things down or by mentally visualising the order in which you’re going to do things.
You should also communicate with others, as teamwork can alleviate some of the
pressure of multitasking.
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13. ETIQUETTES OF HOSPITALITY CREWS
5.Adaptability
• A career in hospitality often involves dealing with unpredictability. Your shifts may
regularly change, customers may have requests or attitudes that you don’t know
how to handle, and odd jobs around the place may constantly need doing. Your
ability to adapt is closely connected to your multitasking capabilities, resilience, and
initiative, so if you work to train those up, you’ll find yourself adapting with ease.
Most importantly, you should constantly maintain a can-do attitude at work. Doing
so will help you see unpredictable situations as welcome challenges that are
satisfying to overcome.
6. Attention to detail
• Whatever role you occupy, attention to detail involves maximising your time to make
everything the best it can be. It means, whenever you’re not doing something, you
use that bit of time for small maintenance tasks around the workplace. This could
involve glancing around the room to see if anything is out of place or missing. It may
involve checking whether dishes or equipment need moving elsewhere to clean and
whether anything needs putting away. Good attention to detail will keep service
flowing smoothly and customers pleased with the environment. Before long, it’ll
become habit for you to keep yourself busy and never leave or enter a room without
your hands full.
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14. ETIQUETTES OF HOSPITALITY CREWS
7. Cultural awareness
• In hospitality, you’re going to have customers and colleagues from all walks of life –
people who have different beliefs, values, personalities, expectations, and more. If
you’re accommodating and accepting of these differences, word will quickly spread
and your workplace’s reputation will become exceptional. People will feel
comfortable visiting or working at your business, which in turn will make your job
much easier. Like most of these skills, cultural sensitivity won’t develop overnight.
However, as long as you’re willing to learn and have true respect for others, you’ll
quickly pick up on things. You should also spend your own time learning about the
different cultures that you commonly encounter at work. Follow the news, read
books, and search online to learn about current events and general cultural
knowledge.
8. Compliance training
• No matter how skilful you are in other areas, if you want to work in hospitality you
need to receive certain types of training to comply with the law. The good news is
that the law requires workplaces to provide you with this training, but it’s your
responsibility to learn from it and properly apply it to your role. Doing so will not
only ensure your business meets its legal requirements, but also keeps everyone’s
best interests in mind at all times. Furthermore, you’ll feel confident and qualified
in your role, which customers and colleagues will pick up on and respect.
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15. HOSPITALITY INDUSTRY
Source:
• online notes,
• Text Books
• Expert Information
THANK YOU
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