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Intro hrm 111 a

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Intro hrm 111 a

  1. 1. INTRODUCTION TO THE HOSPITALITY INDUSTRY LESSON 1
  2. 2. OBJECTIVES After this lesson, you should be able to:  Discuss the nature of the hospitality industry;  Name the characteristics of the hospitality industry;  Enumerate the scope of the hospitality industry; and;  Define the terms used in the industry.
  3. 3. In an increasingly competitive employment arena, one must prepare for and secure strong, definite jobs which lead to long-term realistic career options and opportunities.
  4. 4. One of the fastest growing sectors of the economy of our time is the hospitality industry. The hospitality industry alone is a multi-billion dollar enterprise. It is exciting, never boring and offers unlimited opportunities.
  5. 5. THINK ABOUT THIS: It makes sense to prepare for a job in which you have numerous opportunities for advancement, because it will be an economic advantage for you in the long run.
  6. 6. CHARACTERISTICS OF THE HOSPITALITY INDUSTRY:  Hospitality businesses are open 365 days a year and twenty-four hours a day.  The hospitality industry depends heavily on shift work (morning shift and afternoon shift).  There is a graveyard shift (which usually starts from 10:00 P.M. and lasts until 6:00 A.M.
  7. 7. CHARACTERISTICS OF THE HOSPITALITY INDUSTRY:  The hospitality business produce guest satisfaction which is different from other business sectors.  Products of the hospitality business are intangible and perishable.
  8. 8. SCOPE OF THE HOSPITALITY INDUSTRY LODGING SEGMENT > Hotels > Motels > Inns > Resorts > Pensions FOOD AND BEVERAGE SEGMENT >Restaurants > Fastfood > Catering ENTERTAINMENT AND RECREATION > Attractions > Gaming > Parks > Clubs TRAVEL AND TOURISM > Transportation > Travel agencies > Tour operators
  9. 9. CAREER OPPORTUNITIES IN THE HOSPITALITY INDUSTRY Until the late 1950s, management personnel in the hospitality industry were not formally college educated. Those interested in hospitality management typically began their careers by taking lower-level jobs to learn the business and eventually worked their way up through the organization.
  10. 10. ENTRY LEVEL MANAGEMENT POSITIONS The multifaceted nature of the hospitality industry suggests that the opportunities available are in a number of different areas. In hotels, individuals might be given such job titles as:  Managers  Assistant Managers  Supervisors  Service Associates
  11. 11. In restaurants and similar foodservice operations, analogous positions might carry such titles as:  Managers  Management Trainee  Assistant Manager  Dining Room Manager  Steward  Bar Manager  Banquet Manager  Service Staff
  12. 12. QUALIFICATIONS AND EMPLOYER ASSESSMENT  Attitude and Character  Communication Skills  Skills and Experiences

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