Hospitality Industry Overview


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Hospitality Industry Overview

  1. 1. Overview of Hospitality Industry The dictionary meaning of hospitality is KINDNESS IN WELCOMING GUESTS OR STRANGERS. Hospitality is the relationship between guest and host, or the act or practice of being hospitable. Specifically, this includes the reception and entertainment of guests, visitors, or strangers, resorts, membership clubs, conventions, attractions, special events, and other services for travelers and tourists. Source : Wikipedia
  2. 2. HOSPITALITY MANAGEMENT As a field of work As a field of work hospitality management refers to the management of hotels, restaurants, resorts and any other institutions that are involved in the hospitality industry As a field of study As a field of study, hospitality management refers to the study of the hospitality industry and its management needs. It also relates to the people who opt hospitality sector as a career and pursue their studies in the same.
  3. 3. Facets of Hospitality Industry ©Chartered Technofunctional Tourism  Management Hotel  management Event  Management Convention  Management Resort  Management Hospitality Management
  4. 4. Classification of Hotels ©Chartered Technofunctional Hotels Based on Service levels Based on Theme Based on  Target Market Budget Suite Luxury Boutique Ecotel Heritage Commercial Resort Convention
  5. 5. Departments In Hospitality Industry ©Chartered Technofunctional Housekeeping  Front Desk Food/  Beverage Engineering Health/sports Safety/  security
  6. 6. Importance of Hospitality Management Why is hospitality important?  It directly affects customer satisfaction  Creates Quality Employment  Helps in improving Country’s Image  Captures Tourists and Business Markets  Acts as a major engine of Economic Growth ©Chartered Technofunctional Importance of Hospitality Industry
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