2. Hospitality industry
The hospitality industry is a broad category of fields within
the service industry that includes lodging, restaurants,
event planning, theme parks, transportation, cruise line,
and additional fields within the tourism industry. The
hospitality industry is a several billion Dollar industry that
mostly depends on the availability of Leisure time and
disposable income. A hospitality unit such as Restaurant,
Hotel, or even an amusement park consists of multiple
groups such as facility maintenance, direct operations
(servers, housekeepers, porters, kitchen workers,
bartenders, etc.), marketing, management, and human
resources.
3. Accommodation
A hotel is an establishment that provides lodging paid on a
short-term basis. The provision of basic accommodation, in
times past, consisting only of a room with a bed, a
cupboard, a small table and a washstand has largely been
replaced by rooms with modern facilities, including en-suite
bathrooms and air conditioning or climate control.
Additional common features found in hotel rooms are a
telephone, an alarm clock, a television, a safe, a mini-bar
with snack foods and drinks ,and facilities for making tea
and coffee. Luxury features include bathrobes and slippers
, a pillow menu , twin-sink vanities , and jacuzzi bathtubs .
larger hotels may provide additional guest facilities such as
a swimming pool , fitness center , business center ,
childcare , conference facilities and social function service.
4. Hotel operations vary in size, function and cost. Most hotels
and major hospitality companies that operate hotels have set
widely accepted industry standards to classify hotel types.
General categories include the following:
5. Types
Upscale luxury
An upscale full service hotel facility that offers
luxury amenities, full service accommodations,
on-site full service restaurant, and the highest
level of personalized and professional service.
Luxury hotels are normally classified with at
least a Four Diamond or Five Diamond status or
a Four or Five Star rating depending on the
country and local classification standards.
Examples may include: Waldorf Astoria, Four
seasons, and Conrad.
6. Full service
Full service hotels often contain upscale full service
facilities with a large volume of full service
accommodations, on-site full service restaurant, and a
variety of on-site amenities such as swimming pools, a
health club, children`s activities, ballrooms, on-site
conference facilities, and other amenities. Examples may
include: Intercontinental, Starwood Westin, Hilton, and
Marriott.
7. Historic inns and Boutique hotels
Smaller independent non- branded
hotels that often contain upscale
facilities of varying size in unique
settings with full service
accommodations.
Some historic inns and boutique
hotels may be classified as
luxury hotels.
8. Focused or select service
Small to medium-sized hotel establishments that offer a
limited amount of on-site amenities that only cater and
market to a specific demographic of travelers. Most focused
or select service hotels may still offer full service
accommodations but may lack leisure amenities such as an
on-site restaurant or a swimming pool. Examples include
Courtyard by Marriott and Hilton Garden inn.
9. Economy and limited service
Small to medium-sized hotel establishments that offer a very
limited amount of on-site amenities and often only offer basic
accommodations with little to no services, these facilities
normally only cater and market to a specific demographic of
travelers, such as the budget-minded traveler seeking a “no
frills” accommodation. Limited service hotels often lack an onsite restaurant but in return may offer a limited complimentary
food and beverage amenity such as on-site continental
breakfast service. Examples include Hampton Inn, Holiday Inn
express, and Days Inn.
10. Extended stay
Small to medium-sized hotels that offer longer term full
service accommodation compared to a traditional hotel.
Extended stay hotels may offer non –traditional pricing
methods such as a weekly rate that cater towards travelers
in need of short –term accommodation for an extended
period of time .similar to limited and select service hotels ,
on –site amenities are normally limited and most extended
stay hotels lack on an on-site restaurant. Example include
stay bridge suited , Homewood suites by Hilton , residence
inn by Marriott , element , and extended stay hotels.
11. Timeshare and destination clubs
A form of property ownership also referred to as a vacation
ownership of an individual units of accommodation for
seasonal usage during a specified period of time.
Timeshare resorts often offer amenities similar that of a full
service hotel with on-site restaurant grounds, and other
leisure –oriented amenities. Destination clubs on the other
hand may offer more exclusive private accommodation
such as private house in a neighborhood-style setting.
Example of timeshare brands include Hilton grand
vacations, Marriott vacation club international, Westgate
resorts , Starwood vacation ownership and Disney vacation
club.
12. Motel
A small-sized low-rise lodging establishment similar to that
of a limited service hotel but not referred to as a hotel ,
motel are often consist of exterior –entrance rooms using
outdoor walk ways. Motels are often consider the “lowest
classification” type of a lodging accommodation and often
operate with minimal staffing levels.
13. Resorts
A resort is a place used for relaxation or recreation,
attracting visitors for vacations and /or tourism. Resorts are
places, towns or sometimes commercial establishment
operated by a single company.
14. Restaurants and Bars
Coffee shop
Coffeehouse and coffee shop are related terms for an
establishment which primarily serves prepared coffee and
other hot beverages. Café or Cafe may refer to a
coffeehouse, bar, tea room, small and cheap restaurant,
transport café, or other casual eating and drinking place,
depending on the culture. As the name suggests,
coffeehouses focus on providing coffee and tea as well as
light snacks.
15. Night clubs
A nightclub (also known as a discotheque, or simply a club or disco)
is an entertainment venue which usually operates late into the night.
A night club is generally distinguished from bars, pubs or taverns by
the inclusion of a dance floor and a DJ booth, where a DJ plays
recorded electronic music, disco, hip hop, rock, pop and other forms
of dance music. The music in nightclubs is either live bands or more
commonly, a mix of songs played by a DJ through a powerful PA
system.
16. Public houses
A pub, formally public houses, is a drinking establishment
fundamental to the culture of Britain, Ireland, Canada and
New Zealand.
17. Restaurants
A restaurant is a business establishment which prepares
and serves food and drink to customers in return for money,
either paid before the meal, after the meal or with a running
tab. Meals are generally served and eaten on premises, but
many restaurants also offer take-out and food delivery
services.
18. Bars
A bar is a retail business establishment that serves alcoholic
drinks- beers, wine, liquor and cocktails- for consumption on
the premises.
19. TRAVEL AND TOURISM
Tourism is travel for recreational, leisure, or business
purposes. The World Tourism Organization defines tourists
as people “travelling to and staying in places outside their
usual environment for not more than one consecutive year
for leisure, business and other purposes.”
20. Tourism has become a popular global leisure activity. After
slowly recovering from the contraction resulting from the
late-2000s recession, where tourism suffered a strong
slowdown form the second half of 2008 through the end of
2009,and the outbreak of the h1n1 influenza virus,
international tourist arrivals surpassed the milestone 1
billion tourists globally for first time in history in2012.
International tourism receipts (the travel items of the
balance of payments)grew to us$1.03trillion in 2011,
corresponding to an increase in real terms of 3.8%from
2010. In2012, china became the largest spender in
international tourism globally with US$102 billion,
surpassing Germany and United States. China and
emerging markets significantly increase their spending over
the past decade, with Russia and brazil as note worthy
examples.
