Sawsan Ali is a management information systems professional with over 10 years of experience in financial sales, business development, and customer service. She currently works as a Customer Service Officer at First Gulf Bank in Abu Dhabi, United Arab Emirates, where she oversees transactions, provides customer service, and analyzes loans. Previously, she worked as a Sales Executive at Standard Chartered Bank. She holds a Bachelor's degree in MIS from Alhosn University and has completed various banking and customer service training programs.

1. SAWSAN ALI
United Arab Emirates - Abu Dhabi Email: sawsanali1979@gmail.com
Mobile: +971 558108692
CAREER OBJECTIVE
SKILLS
 Financial/ Credit Analysis & Mgmt, Banking, Admin Mgmt, Investment Analysis, Customer Service
 Strategic Selling/ Marketing Skills, Customer Relations, Competitor Analysis, Client Development
 Contractual Negotiations, Market Research / penetration, Setting Sales Target, Critical and Creative Thinking
 Revenue Generation, Target Achievement, Driving Growth, Project Financing, Documentation
 Transaction Accounting & Analysis, Budgeting, Facilities Management, AML Operations & Scrutiny
 Analytical Thinking, Ability to Work Under Pressure, Communication, Team Building & Leadership
 MS Office Applications.
PROFESSIONAL EXPERIENCE
First Gulf Bank, Al Corniche Street, United Arab Emirates March 2006 – July 2014
Worked as Customer Service Officer
Key Responsibilities:
 Overseeing and controlling transactions in Corniche Branch including financing and project management,
commercial and Islamic mortgages, small medium enterprises (SME), personal loan, Handling Accounts opining,
Issuance of Duplicate Customer Statements, Account Closing, Debit Cards & PIN, Issuance of Cheque Book,
Dormant Accounts, Safe Deposit Box (SDB),Issuance of No Liability Letter, Opening a Fixed Deposit (FD)
,Standing Orders, Proofing and Verification, Savings Certificate Program (Emirati Al Awwal),National Housing
loan (NHL),New Personal Loans ,Top UP Loans ,Buy Out Loans, Early Settlements and Credit Card Process
Flow .
 Providing professional customer service, alongside a strong emphasis on effective team work for all services of
the bank pertinent to opening new bank accounts, advising on related services, interviewing loan applicants and
solving customer problems.
 Serving as a focal point for the resolution of all customer problems, answering their queries and facilitating all
projects financing right from application to project delivery phase.
 Verifying and primary approving for all necessary administrative protocols and credit analysis exercises
associated with approval, disbursement, renewal and recovery of loans / credit for mortgage and retail products.
 Monitoring provisions of daily cash inventory, status of customer requests, formulating checks against system
generated report at EOD.
 Performing annual staff evaluation, monitoring their progress as per set targets, providing training and orientation
in addition to motivating them to excel under challenging work conditions.
 Tracking problems reported by the customer's, endeavoring to maintain smooth work-flow and enforcing an open
communication policy to ensure mutual satisfaction between customers and bank authorities.
Standard chartered Bank, United Arab Emirates 2005 - 2006
Sales executive
A management information system professional with 10+ years of exceptional track record of handling high
value financial sales, business development and customer service initiatives, seeking a challenging position
with a dynamic organization to contribute accrued skills in achieving long term corporate as well as tangible
profit objectives.

2. SAWSAN ALI
United Arab Emirates - Abu Dhabi Email: sawsanali1979@gmail.com
Mobile: +971 558108692
EDUCATION
ALHOSN University, Abu Dhabi, United Arab Emirates
Bachelor's degree in MIS - Management Information System (graduation will be at the end of 2015)
Other Trainings & Certifications:
 Introduction to Investment, Banker’s Academy, First Gulf Bank -2013.
 Delight Your Customers, Banker’s Academy, First Gulf Bank -2013.
 Introduction to Bancassurance, Banker's Academy, First Gulf Bank -2012.
 Small Business Solutions for Branches, Banker’s Academy, First Gulf Bank -2012.
 Anti Money Laundering, Banker's Academy, First Gulf Bank -2012.
 Move Your Career Forward, Banker’s Academy, First Gulf Bank -2012.
 Relationship Selling, Banker’s Academy, First Gulf Bank -2012.
 Achieving Customer Delight at Your Branch, Banker's Academy, Fist Gulf Bank -2011.
 Customer Service Excellence (level 1), ETHOS Consulting, First Gulf Bank - 2010.
 Customer Service Excellence (level 2), ETHOS Consulting, First Gulf Bank - 2010.
 Sales Skills, ETHOS, First Gulf Bank - 2010.
 Customer Service Standard, ETHOS, First Gulf Bank - 2008.
 Customer Service Officer Transactions & Processes, Banker's Academy, First Gulf Bank - 2008.
PERSONAL INFORMATION
 Birth Date : 1 November 1979
 Gender : Female
 Nationality : Jordan
 Residence Location : Abu Dhabi, United Arab Emirates
 Languages : Arabic, English