1. Curriculum vitae
IMAN AHMAD HASSAN
OBJECTIVE:
To dedicate myself to grow in an organization that allows
Future advertisement.
Achieve my career path and develop my skills.
EDUCATIONAL DATA (QUALIFICATION):
High School – Zabeel School. ( 93% )
PERSONAL DATA:
Name : IMAN AHMAD Hassan
Date of Birth : 07/09/1986
Place of Birth : Dubai
Marital Status : Single
Age : 29
Religion : Muslim
Department Address : Karmah, Dubai
Original : Somali
My Number : 050-2418861
E-MAIL : eman198626@yahoo.com
2. WORKING EXPERIENCE:
(2014-till date)
Customer Service Executive
Reporting to the Manager
Data Direct Company, Dubai, UAE
Responsibilities include
• Maintain Customer service on all calls made.
• Handling new leads and insures database entry to the CRM System.
• Daily and monthly reports send to the Managements.
• Entering the information of each customer in the database system.
• Follow up with Marketing Department and sending related documents and
reports to citrine Segments of prospect customer.
• Calling customers for an event.
• Assisting the HR Department when they needed ( Translation Documents–
Contracts , -----)
(2008-2013)
Corporate Coordinator
Reporting to the Center Head
Direct English Language Training Institute, Dubai, UAE
Responsibilities include
• Working with the amortization Department to contact the local
candidates for the training such as Tanmia , Alfuttaim and Dubai
Customs
• Calling potential customers.
• Welcoming the new Candidates and direct them to the consult
• Person.
• Registering the new students and preparing their documents.
• Preparing the receipt in GP and submitting the money to Account
• Department.
• Directing new students to their classes.
3. • Assisting the students how to use the laboratory for the listening,
• Reading and speaking.
• Admission the students to their exams.
• Sending the corporate the candidates’ attendances sheets, exams results
and progress reports.
• Preparing candidates certificates.
• Contacting the Corporate Companies for the payment
(2006-2008)
Senior Operator & Sales Coordinator
Reporting to the Center Head
New Horizons Training Center , Dubai, UAE
Responsibilities included:
• Receiving calls and transferring to the consult person.
• Handling new leads and insures database entry to the CRM System.
• Daily reporting to Center Head & Sales Manager activities of the Sales
team.
• Entering the information of each customer in the database system.
• Follow up with Marketing Department and sending related documents and
reports to citrine Segments of prospect customer.
• Preparing competitions for the Sales Team to achieve their targets.
• Preparing for Exhibition and main event.
• Assisting the HR Department when they needed ( Employee vacation – sick
leave , -----)
• Assisting Operation Team when they needed ( Customer Registration form
– Material Receipt , ------ )
• Preparing the SOP’s for the accounts Department.
• Sending the KPI reports to the accounts departments on monthly
Basses.
4. Test Center Administrator for Toefl Exam ( TCA)
Reporting to the Center Head
Direct English Language Training , Dubai, UAE
Responsibilities include
• Confirming the technical capability of all all workstations and the
presence of all necessary resources for the upcoming administion
before the test day to reduces the risk of encountering difficulty on test
day and shortens the test day setup.
• Arrive at least one hour before the scheduled start time to prepare the
laboratory.
• Check in Candidates.
• Call the Global Helpdesk and file a CPR ( Center Problem Report )
from the administrative station and include the name and /or date of the
birth that appears on the check in screen , the correct name and/or date
of birth as shown on the candidates ID document and the type of ID
document that the candidate presented.
• Start the candidate test delivery after confirming that the workstations
status is ready.
• Unlock candidate test delivery after confirming that the workstations
status is ready.
• Start the candidate workstartion when candidates return from
mandatory break.
• Perform the cleanup functions after all candidates have completed the
test to upload the candidates answers in the server.
• Send the related documents to ETS once per month by UPS Services.
Languages Known:
English: Fluent
Arabic: (Mother Tongue) Written, Read, Speak excellent.
