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BPC (1)

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BPC (1)

  1. 1. Chaima Riahi 26 years old, Single, Tunisian Aspire Zone ,Doha Mobile: 30277567/30028873 riahichaima34@yahoo.com Burberry Private Consultant References Available on request Summary I am highly motivated, experienced, goal-oriented, effective problem solver, organized and diligent team player, with a BA in Business and commercial English. A 3 -year experienced candidate in Training Function across Various businesses with the proven content development, training delivery and coordination skills all to client requirements and in line with competency based standards. Having the ability to handle customer satisfaction and persuasion effectively & possessing the confidence to work as part of a team or independently. Skills & achievement IT Qualification Professional skills Languages Computer skills (Microsoft word, PowerPoint, Excel, Internet, ) Baccalaureate Degree in Arts from Tunisia 2009 BA in Business and Commercial English 2011 Persuasion Skill Negotiation Skill Following up with VIP customers Sales skills Communication Customer service Meeting targets Luxury experience Brand awareness ENGLISH FRENCH ARABIC
  2. 2. Career Burberry Private consultant -Doha Aug 2014 - Present - a brand ambassador by cultivating relationships with new and existing Very Important Clients (VIC), -demonstrating excellence in selling, service, styling and wardrobing skills - working closely with all store teams and Burberry Private Clients around the world to drive sales and productivity in Qatar store. -Working ‘by appointment’ to provide a personal service and maintain close relationships with all VICs - Drive and deliver personal sales and KPI targets by cultivating client relationships -Execute all sales initiatives -Be efficient in follow-up and all after-sales services with customers Develop internal relationships to drive client development in store by partnering with other sales associates across all departments -Share client feedback and sales opportunities with line managers and Burberry Private Clients Manager - Share best practices and knowledge with the Burberry Private Clients global team Partner with Burberry Private Clients manager to generate new business - Proven track record of delivering sales and exceeding targets Luxury experience/background preferable Existing client book -Maintaining brand image
  3. 3. Sales and training coordinator – Banana Republic 2013-2014 -managing the administrative tasks, daily operations -supporting the team and being able to accomplish the tasks -assisting customers and handling payments through pos system -organizing technical training courses to the staff with the coordination of senior brand trainer -conducting presentations Hostess St Regis Hotel- Doha Welcoming guests and assisting them Handling operation through opera system Keeping track on the system about guests preferences Call center Agent: AGIS CRM - Tunisia selling cosmetic Products through the internet Administrative assistant Mika Auto -Tunisia -managing the administrative work - auditing and being engaged in the Tax System Tracking the stocks on hand and ordering spare parts for BMW and Volkswagen

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