1. Nisreen Haddad
Mobile: + 962 776 739 870
+ 962 796 342 305
Email: Nisreen.haddad@outlook.com
PROFILE_______________________________________________________
 Nearly 13 years of extensive experience in management field
 Ability to direct complex projects from concept to fully operation status.
 Strong Leadership capabilities.
 Organized, highly motivated and detail – directed problem solver.
 Proven ability to work in union with staff, volunteers, and board of
directors.
WORK EXPERIENCE______________________________________________
 1998-2010:
Ericsson AB, Amman, Jordan
Ericsson AB, Beirut, Lebanon
Year 2015
- Volunteer at Al Hadaf to inspire (None-profit organization)
- TRAINING MANAGER
Duties:
 Identifying training and development needs within an organisation through job analysis,
appraisal schemes and regular consultation with business managers and human
resources departments;
 Designing and expanding training and development programmes based on both the
organisation's and the individual's needs;

2.  Considering the costs of planned programmes and keeping within budgets as assessing
the return on investment of any training or development programme is becoming
increasingly important;
 Working in a team to produce programmes that are satisfactory to all relevant parties in an
organisation, such as line managers, accountants and senior managers at board level;
 Developing effective induction programmes;
 Conducting appraisals;
 Devising individual learning plans;
 Producing training materials for in-house courses;
 Managing the delivery of training and development programmes and, in a more senior role,
devising a training strategy for the organisation;
 Monitoring and reviewing the progress of trainees through questionnaires and discussions
with managers;
 Ensuring that statutory training requirements are met;
 Evaluating training and development programmes;
 Amending and revising programmes as necessary, in order to adapt to changes occurring
in the work environment;
 Helping line managers and trainers solve specific training problems, either on a
one-to-one basis or in groups;
 Keeping up to date with developments in training by reading relevant journals, going to
meetings and attending relevant courses;
 Having an understanding of e-learning techniques, and where relevant, being involved in
the creation and/or delivery of e-learning packages;
 Researching new technologies and methodologies in workplace learning and presenting
this research.
- EXECUTIVE ASSISTANT / CORPORATE TRAVEL COORDINATOR
• Arrange all company travel and work with key executives to budget for business travel
throughout the year including air, hotel, and ground transportation, utilizing
preferred vendors to minimize cost.
 Create and/or enhance relationships with preferred travel vendors including but not
limited to air, train, hotel, and car.
 Develop and maintain company travel policies and procedures.
 Complete all functions related to planning, scheduling, and booking approved
employee travel requests.
 Research and provide solutions to unique promotion related travel-related requests.
 Stays abreast of all travel rules and regulations, including airline requirements, tariffs
(domestic), and other travel specifications.

3. - OPERATIONS MANAGER
Duties:
 Direct and coordinate activities of businesses or departments concerned with the
production, pricing, sales, and/or distribution of products.
 Manage staff, preparing work schedules and assigning specific duties.
 Review financial statements, sales and activity reports, and other performance data to
measure productivity and goal achievement and to determine areas needing cost
reduction and program improvement.
 Establish and implement departmental policies, goals, objectives, and procedures,
conferring with board members, organization officials, and staff members as necessary.
 Determine staffing requirements, and interview, hire and train new employees, or oversee
those personnel processes.
 Monitor businesses and agencies to ensure that they efficiently and effectively provide
needed services while staying within budgetary limits.
 Oversee activities directly related to making products or providing services.
 Direct and coordinate organization's financial and budget activities to fund operations,
maximize investments, and increase efficiency.
- PURCHASER OFFICER
Duties:
 Prepare vendor/supplier evaluation for the approved supplier list.
 Physical Inventory of Stationery, Office Supplies and Papers Stock.
 Monthly Report on stationery/ office supplies, paper usage costs to charge
back to user departments cost centre.
 Preparation of Purchase Orders Communicate with Suppliers.
 Submit recommendations to improve purchasing process and policies by maintaining
filing system for all purchase orders issued.
 Maintains record or new products, catalogues and price lists, and supporting documents.

4. TRAINING & CERTIFICATES____________________________________________
World Relief Germany Education club for refugee children
Amman - Jordan
Ericsson Customer Support Professionalism
Amman – Jordan
Ericsson The Way to Create Profitability
Amman – Jordan
Ericsson Event Management
Beirut – Lebanon
Ericsson GSM System Introduction
Beirut – Lebanon
Ericsson GSM System Survey
Beirut – Lebanon
Ericsson Ericsson ECDMA System Overview
Beirut – Lebanon
Ericsson CAPM Training Course
Beirut – Lebanon
Ericsson QASIS Training Course
Beirut – Lebanon
Ericsson AXE Survey
Beirut – Lebanon
Ericsson CAPM (Preparation Course)
E-learning course
Ericsson Anti-Corruption
E-learning course
Ericsson Ericsson SMS Interactive course
E-learning course
Ericsson What in IT for e ?
E-learning course
Ericsson Security at Ericsson
E-learning course
Ericsson Introduction to PROPS-C Training Course
Beirut – Lebanon
Ericsson The Common Platform for Service Delivery

5. E-learning course
Ericsson PROPS-C Project Managers
Dubai – U.A.E
Ericsson Project Finance & Earned Value
Dubai – U.A.E
Ericsson Planning & Organizing Skills
Dubai – U.A.E
Ericsson Leading High Performance Teams
Oman
Sight & Sound Typing Arabic
Amman – Jordan
ABI Book-Keeping & Accounts
Amman Business Institute
Amman - Jordan
Typing: Arabic, English
CompuBase, Dos, Windows, WinWord, Excel, Power Point, Internet, Outlook
Amman – Jordan
EDUCATION___________________________________________________________
 Amman - Jordan
Philadelphia University –Bachelor Degree of Business Administration
IT EXPERTISE________________________________________________________
Software
 Perfect Scope of Word, Excel, Outlook and Power Point
 Perfect command of Spoken and Written English & Arabic
PERSONAL SUMMARY__________________________________________________
Date of Birth August 11, 1977
Nationality Lebanese / Jordanian
Address P.O. Box 752, Amman 11831, Jordan
Marital status Divorced
Driving License Applicable
Residency Employment