1. C U R R I C U L U M V I T A E
M E D H A T G A M A L M O H A M E D
Dubai, United Arab Emirates
E-mail Address: Medhatgamal100@gmail.com
Mobile No: +97156 1503572 - +971527704307
OBJECTIVES:
To gain knowledge and secure a position offering responsibility, growth and interaction with people
which is essential to my career advancement and in the same way would benefit the organization that
I will be working for.
EDUCATIONAL ATTAINMENT/TRAININGS:
Degree: Faculty of Commerce and Business Administration Cairo university - Egypt
Department of Accounting 2011
WORKING EXPERIENCES:
Customer Service Executive Sept 2014 till Present
MAJID AL FUTTAIM ventures – shopping malls Dubai, United Arab Emirates
Duties and Responsibilities:
 Handling customers from many different cultures and languages tactfully.
 Managing customer relationship efficiently.
 Working as a part of a team to ensure customer satisfaction while service level
 Providing customers with accurate and timely information. Agreements is met and maintained.
 Providing customers with accurate and timely information.
 Communicating positively with all involved departments in order to facilitate customers receive
the expected distinguished service.
 Communicates customer requests to management .
 Providing Feedback, suggestions and implementing high Standards.
Sales Representative/ Customer service May 2012- Aug 2014
VODAFONE EGYPT Cairo, Egypt
Duties and Responsibilities:
 Answering customers inquiries and responding to their needs.
 Providing information on new products and selling them.
 Informing customers with the new offers and promotions.
 Deal with and resolve all customer complaints and ensure immediate reaction.
 Present suggestions improving the customer service.
 Handling customers in good manners.
 Coordinating and communicating with the team work aiming for enhancing customer service.
 Achieve the goals of the company and its policy in addition to maintain the company interface in
the market.

2. Sales Representative March 2011 - April 2012
MARS EGYPT (GALAXY) Cairo, Egypt
Duties and Responsibilities:
 Dealing with customers and display the company's products
 Open new markets for Products Company
 Display advertising space and rates.
 Focuses sales efforts by studying existing and potential volume of dealers.
 Submits orders by referring to price lists and product literature
 Achieve the target.
SKILLS:
Personal Skills:
 Excellent Knowledge of Word, Excel, PowerPoint, Access and Outlook
 Excellent Presentation & Communication skills
 Ability to work under pressure
 Working as a member of a team
Language Skills:
 Native language, Arabic
 Exellent command of both written and spoken English
Keys of Success
 Integrity & Ethics
 Leadership & Teamwork training
 Communication skills
 Continuous Improvement
 Courses: Training customer service MajidAl FuttaimGroup
PERSONAL INFORMATION:
NATIONALITY : Egyptian
BIRTHDATE : October 22, 1988
CIVIL STATUS : Single
PASSPORT NO. : A12880893
VISA STATUS : Employment Visa
Driving license : UAE Driving License
References:
Available upon request.
Medhat Gamal Mohamed