Susan Mitchell is an experienced executive assistant and business manager seeking a position. She has 15 years of experience streamlining operations, directing office workflow, and performing administrative duties. Mitchell maintains schedules, answers inquiries, updates records, oversees accounts, and secures new clients. Her experience includes positions as an executive assistant, business owner, tasting room manager, operations manager, and census enumerator. She is proficient in Microsoft Office, QuickBooks, and seeks to contribute her administrative and customer service skills.

1. Susan G. Mitchell
Simpsonville, SC 29680 864.399.9613h703.851.8413c suedav@gmail.com
Executive Assistant
Detail-oriented Executive Assistant and Business Manager with 15 years of experience streamlining operations,
directing officeflow,andperforming a spectrum of administrative duties. Serve as first-point-of-contactby greeting
guests, managing correspondence, and answering inquiries. Maintain and update records, arrange schedules and
appointments, and oversee accounts. Success in prospecting and securing new clients, increasing brand awareness,
promoting products and services, and making sales.
Areas of Expertise & Technical Skills
 New Business Development
 Marketing/Advertising
 Research/Analysis
 Data Collection/Entry
 Social Media Management
 Problem Analysis/Resolution
 Opportunity Identification
 Staff Training/Development
 Equipment Maintenance
 Inventory Control
 Supply Management
 Customer Service
Professional Experience
CombustionServices,Inc., Taylors,SC 10/2015-Present
ExecutiveAssistantto VicePresident
Conserve executive’s time and boost effectiveness by maintaining appointment schedule to include meetings,
conferences/teleconferences,and travel and producing and transmitting data, text, and graphics. Serve as first-
point-of-contactby greeting guests in warm, timely manner viaphone/in-person and answering/directing
inquiries. Prepare reports based on collection/analysis of data, provide historical reference, and develop
spreadsheets for record keeping. Conduct inventory control and supply maintenance; monitor stock levels,
anticipate needed supplies, place/expedite orders, and verify receipt of supplies. Assure effectiveness of equipment
by performing preventative maintenance, troubleshooting, and arranging repairs.
Key Accomplishments:
 Manage all correspondence per reading, research, and routing, drafting letters/documents,
compiling data, and initiating telecommunications
 Represent executive by attending meetings during absences and serving as executive’s voice
 Maintain strict customer confidence by protecting sensitive information and operations
 Complete projects on schedule/within budget by delegating work to clerical staff and performing
follow-ups
Social BusinessVirginia,Purcellville,VA 11/2012-Present
Owner
Extended outreach to potential customers online through the development and launch of a company website.
Drum business by preparing competitive proposals forcustomers. Expand market awareness by attending
tradeshows and showcasing and marketing social media management services. Update and maintain all sales
records and conductinventory control.
Key Accomplishments:
 Increase profits and customer base by planning and executing sales/marketing strategies and
developing/maintaining advertising plan and budget
 Secure new business by presenting capabilities to customers, closing sales, and
scheduling/coordinating sales

2. Susan G. Mitchell Resume, Page 2
WillowcroftFarmVineyards,Leesburg, VA 12/2012-8/2015
TastingRoom/BusinessManager
Enhanced customer experiences through friendly greetings upon entrance to winery and offeringtastings.
Coordinated with tasting room (TR)staff to efficiently manage visitors; administered current, quality information
on wine, techniques, and history and responded to inquiries. Managed staff by providing training on wines, sales,
and operating register and oversaw scheduling. Maintained wine inventory for tastings and sales, placed weekly
supply orders, and supervised opening/closing sales procedures. Performed bookkeeping functions and generated
reports via QuickBooks.
Key Accomplishments:
 Expanded brand awareness by executing promotions, events, and marketing incentives; managed
websites, social media, and marketing materials and relationships with bloggers/wineries
 Maximized sales revenue through the coordination of tastings and sales of wine and non-wine
products
 Ensured sales team bestowed superb customer service and promoted high-quality wines by
directing operations
Lost CreekVineyardsandWinery,Leesburg, VA 8/2010-10/2012
OperationsManager
Spearheaded effectiveand efficientTR operations by directing daily activities including sales, customer service,
and staff training. Created memorable experiences forguests by recommending quality wines and creativeblends
Promoted winery via promotions, events, and marketing. Drovethe sale of wine and non-wine products and
oversaw tastings.
Key Accomplishment:
 Boosted sales revenue and customer service by making key decisions and coordinating,
encouraging, and managing tastings
United StatesDepartment ofCommerce,Loudoun County, VA 2009
CensusEnumerator – Bureauofthe Census
Participated in collecting US census data by managing survey assignments; conductedinterviews in-person and
over the phone. Obtained and updated address and home locationdata. Contributed information used to assist
communities, businesses, non-profits, and the government in making better decisions.
Key Accomplishment:
 Met all strict deadlines utilizing excellent time management and people skills
Previous employment includes Director of Land Acquisition, Executive Assistant to the President/Land
Acquisition Coordinator, and Marketing/Advertising Coordinator at Richmond American Homes.
Education & Training
Course Work in Liberal Arts, Colorado State University, Fort Collins, CO
Technical Proficiencies: Microsoft Office Suite (Advanced in Word, Excel, PowerPoint, and Outlook), QuickBooks