Herb Cohen is another favorite author and renowned negotiator. The best thing I learned from the book is - we got to be good, else focus shifts from problem to manners :-)
This presentation had been used internally in a Lunch & Learn session at KMS Technology which is one of the types of knowledge sharing at KMS Technology Vietnam (www.kms-technology.com)
This presentation had been used internally in a Lunch & Learn session at KMS Technology which is one of the types of knowledge sharing at KMS Technology Vietnam (www.kms-technology.com)
Leadership: How to Become a Trusted LeaderMike Armour
The twin goals of trust-centered leadership are to maximize the trust in you as a leader and to maximize trust throughout your organization.
It's no secret. Trust is at historic lows in American culture. And nowhere is the trust-deficit more pronounced than with government, corporate, and institutional leadership.
In a historic moment such as this, executives, managers, and leaders everywhere must become more purposeful in creating high-trust cultures within their organizations.
Dr. Mike Armour's book Leadership and the Power of Trust is a comprehensive guide to the practice of trust-centered leadership. This presentation summarizes nine of the guiding principles from his book.
Trust-centered leadership rests on the fundamental concept that, contrary to our common expression, we cannot truly earn trust. Trust is not something we earn, but something bestowed on us by others.
If those we lead withhold their trust, we are powerless to compel them to change their minds. The choice of whether to trust a leader or withhold that trust is the one place that employees and workers are 100% empowered.
Thus, astute leaders approach their role with an eye to removing any impediments to trust. They evaluate every decision, every action, and every decision in terms of its potential for enhancing or hindering trust.
Trust-centered leadership does not replace other styles of leadership. Rather, it works alongside them to enhance the leader's credibility, leverage, and impact.
Very Basic of Finance
What is Derivative
Why do we need derivative in the world of finance
Derivative Market at a glance
Types of Derivative
OTC Vs Exchange Traded
Option and Future (F&O)
Derivative Market in India
Regulatory Framework
Present Day
Any decision that requires more than one person involves some level of negotiation. We all negotiate as part of our jobs, but few of us have consciously thought through negotiation strategies. At this program you’ll learn a step-by-step process for approaching any negotiation, leaving you better prepared to create outcomes that meet the interests of all parties.
Important Lessons Learnt From Rocket SinghJaspal Singh
Rocket Singh: Salesman of the Year is a 2009 Indian Hindi-language comedy-drama
I tried to capture some of the lessons which I really found interesting...A very nice movie with a very clear message... Take a risk in life and grow.
Whether they take place at work or at home, with your neighbors or co-founder, crucial conversations can have a profound impact on your career, your happiness, and your future. You will learn how to: Prepare for high-impact situations, Make it safe to talk about almost anything, Be persuasive, not abrasive, Keep listening when others blow up or clam up, Turn crucial conversations into the action and results you want
Application of ramayana to management principlesdhamechadk
Ascertaining the goals, or job to be done.
Getting mentally prepared for it.
Having a right plan.
SWOT Analysis (strength, weakness, opportunities and threats) of your business.
Leading a team- 'Leadership'.
Organizing the resources required.
Coordinating with the people.
Controlling: checking things are happening as per the plan.
The event is the latest of our training on personal finannce and entreprenership.
The series of trainings and events was on personal finance were organized by PFG since early 2010
How to Negotiate Anything, Anywhere Helena, MTDave Beson
How can you negotiate for others better than you negotiate for yourself? Be a professional, and use "principled negotiation." Dave Beson explores this concept and the proven dialogues used by real estate professionals will help you to succeed with buyers, sellers, and in tough situations.
For more information, please contact:
Dave Beson Seminars
www.davebeson.com
dave@davebeson.com
Visit my blog at
www.davebeson.wordpress.com
Leadership: How to Become a Trusted LeaderMike Armour
The twin goals of trust-centered leadership are to maximize the trust in you as a leader and to maximize trust throughout your organization.
It's no secret. Trust is at historic lows in American culture. And nowhere is the trust-deficit more pronounced than with government, corporate, and institutional leadership.
In a historic moment such as this, executives, managers, and leaders everywhere must become more purposeful in creating high-trust cultures within their organizations.
Dr. Mike Armour's book Leadership and the Power of Trust is a comprehensive guide to the practice of trust-centered leadership. This presentation summarizes nine of the guiding principles from his book.
Trust-centered leadership rests on the fundamental concept that, contrary to our common expression, we cannot truly earn trust. Trust is not something we earn, but something bestowed on us by others.
If those we lead withhold their trust, we are powerless to compel them to change their minds. The choice of whether to trust a leader or withhold that trust is the one place that employees and workers are 100% empowered.
Thus, astute leaders approach their role with an eye to removing any impediments to trust. They evaluate every decision, every action, and every decision in terms of its potential for enhancing or hindering trust.
Trust-centered leadership does not replace other styles of leadership. Rather, it works alongside them to enhance the leader's credibility, leverage, and impact.
Very Basic of Finance
What is Derivative
Why do we need derivative in the world of finance
Derivative Market at a glance
Types of Derivative
OTC Vs Exchange Traded
Option and Future (F&O)
Derivative Market in India
Regulatory Framework
Present Day
Any decision that requires more than one person involves some level of negotiation. We all negotiate as part of our jobs, but few of us have consciously thought through negotiation strategies. At this program you’ll learn a step-by-step process for approaching any negotiation, leaving you better prepared to create outcomes that meet the interests of all parties.
Important Lessons Learnt From Rocket SinghJaspal Singh
Rocket Singh: Salesman of the Year is a 2009 Indian Hindi-language comedy-drama
I tried to capture some of the lessons which I really found interesting...A very nice movie with a very clear message... Take a risk in life and grow.
Whether they take place at work or at home, with your neighbors or co-founder, crucial conversations can have a profound impact on your career, your happiness, and your future. You will learn how to: Prepare for high-impact situations, Make it safe to talk about almost anything, Be persuasive, not abrasive, Keep listening when others blow up or clam up, Turn crucial conversations into the action and results you want
Application of ramayana to management principlesdhamechadk
Ascertaining the goals, or job to be done.
Getting mentally prepared for it.
Having a right plan.
SWOT Analysis (strength, weakness, opportunities and threats) of your business.
Leading a team- 'Leadership'.
Organizing the resources required.
Coordinating with the people.
Controlling: checking things are happening as per the plan.
The event is the latest of our training on personal finannce and entreprenership.
The series of trainings and events was on personal finance were organized by PFG since early 2010
How to Negotiate Anything, Anywhere Helena, MTDave Beson
How can you negotiate for others better than you negotiate for yourself? Be a professional, and use "principled negotiation." Dave Beson explores this concept and the proven dialogues used by real estate professionals will help you to succeed with buyers, sellers, and in tough situations.
For more information, please contact:
Dave Beson Seminars
www.davebeson.com
dave@davebeson.com
Visit my blog at
www.davebeson.wordpress.com
Questa presentazione è stata preparata per il corso "Cercare online" che si è svolto a Seriate il 2 aprile 2014. Si parla di come usare Google (ma non solo) per trovare in Internet testi, immagini, video, mappe, definizioni, musica, blog, post, tweet, informazioni sulle persone, sui domini, sui brevetti e altro ancora. Nelle slide si trovano molti trucchi, parecchi link e qualche curiosità (easter egg, video divertenti ecc.).
Presentation in Salisbury 22 April to Big Business Event. How to negotiate better to get increased profits, decrease your costs and manage your relationship
Why should you get none of what you want when you can get most of what you want? There is no skill more fundamental to success than the ability to negotiate.
Whether you are negotiating with venture capitalists or for a promotion, negotiation skills are vital to get more of what you want by giving up less than what you want. You will leave this talk with specific operational advice to immediately improve the quality of your professional life.
Learn more about:
» Emotionally connect with opponents for better outcomes for all parties.
» Understand the limits of BATNA as a negotiating technique.
» Transform negotiations from fixed to variable sum gains.
Everything is Negotiable | Negotiating is one of the Greatest AbilitiesEmployment Crossing
Harrison believes that almost everything in life is negotiable but very few people actually realize it. Negotiating is one of the greatest abilities that you can possibly have, and you should take every chance to negotiate the best possible deal for your life, career, and everything you do.
La Rete può aiutarci a trovare o cambiare lavoro, ma come? Nella presentazione mostro quali sono gli strumenti e i servizi che possono aiutarci, partendo dal presupposto che ormai tutte le professioni, e non solo quelle “digitali”, hanno a che fare con Internet.
Questi gli argomenti:
- Come (e dove) cercare un lavoro online
- Come valutare le inserzioni
- Cercare lavoro con i social network
- Come si redige un CV (anche su Internet) e una lettera di presentazione
- Riconoscere ed evitare le truffe
Presentazione di "Non mi piace - Il contromanuale di Facebook" (Ledizioni)Gianluigi Bonanomi
Uso queste slide durante il "Non mi piace tour" (www.ledizioni.it/non-mi-piace-tour), le presentazioni pubbliche del libro "Non mi piace - Il contromanuale di Facebook" edito da Ledizioni (www.ledizioni.it/prodotto/gianluigi-bonanomi-non-mi-piace-il-contromanuale-di-facebook).
Need leads to conflict which in turn leads to politics.Human nature of leading gives another colour to politics ,which at times are so damaging that we must learn tact to manage the same and protect ourselves
Leading a negotiation is not easy, but should not be scary, either. The key to a successful negotiation is mastering communication techniques and getting your counterpart to cooperate for mutual gains. This presentation serves as a necessary introduction for anyone interested in knowing how to approach a negotiation situation as it presents itself either in personal or professional life.
Persuading, influencing and negotiating skillsMohammed Gamal
These skills are important in many jobs, especially areas such as marketing, sales, advertising and buying, but are also valuable in everyday life. You will often find competency-based questions on these skills on application forms and at interview, where you will be required to give evidence that you have developed these skills.
Getting to Yes! Negotiating Agreement Without Giving In - Summary - MemoJustin Fenwick
"Separate the people from the problem."
Members of the Harvard Negotiation Project, Fisher and Ury focused on the psychology of negotiation in their method, "principled negotiation," finding acceptable solutions by determining which needs are fixed and which are flexible for negotiators.
"Focus on interests, not positions."
"Invent options for mutual gain."
"Insist on using objective criteria."
"Know your BATNA (Best Alternative To Negotiated Agreement)"
Negotiation Skills and Conflict HandlingZiaur Rahman
An essential learning for all managers and entrepreneurs and other professionals needing to negotiate on a daily basis. These slides will provide a direction as to the ways of negotiation and resolving conflicts.
In negotiation, after all, neither party holds all the aces. Instead, negotiation proceeds (or should proceed) on a rather level playing field. Since both parties want to win, what is the best way to proceed?
Great Ways To Start A Conversation
First Date Conversations That Get You Second Dates
Choosing The Best Date Conversation Topics
List of Horrible & Awful First-Date Conversation Topics
etc and more
It is essential for women to develop effective negotiation skills. Learn what can derail your negotiations, how to recognize negotiation opportunities, discover your silent negotiation partner, and strategic moves to enhance your negotiation.
These are my views on the book. Stephen R. Covey has been my first favorite author since so long that I even forgot lately - why? Recently I got a chance to go through the book again and I found out the answer. Hope this compact version helps others too in some or the other way.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
2. You can Negotiate anything
2
Omnipresent Negotiation
The TIP
Upside Down
Personalizing
Moving Up
At the Top
Telephone
Memorandum
Negotiation Styles
Win-Win
Win-Lose
Conflicts
Difficult People
Negotiation Stages
Negotiation redefined
@ the End
3. Omnipresent Negotiation
Whether we know it or we don’t, we negotiate all the time at home and at work both.
for..
etc.
Everything that’s product of a negotiation, is negotiable.
The list consists of virtually every thing.
Learn techniques of Negotiating to do it well.
3
Security Status
Justice
Money
Love
Freedom
Recognition
Rights
Space
Benefit
ReputationEgo
Need
Luxury
Promotion
Index
4. 4
Here’s the TIP
The T.I.P. is nothing but the three most crucial elements in any negotiation -
@Home-
Consider kids creating embarrassing situations for their parents in public, to get something they want, say toys
etc. They are well aware (information) that in public (time) their parents may not use their power, so they use
their own power
Power, like beauty is in the eyes of the beholder. It’s simply the capacity or ability to get things done. It
changes the reality and helps in achieving goals.
Consider same parents and kids at home. Whose time favors there? And who is in the power? The parents know
everything (information) to simply control the same kids differently.
@Work -
Lets replace kids with subordinates, parents with boss, home with office, public with clients or other teams or
big bosses. Doesn’t the situation change entirely?
Only the three crucial elements remain intact in any negotiation – Time, Information & Power.
Information PowerTime
Index
6. Take it Personally, and tell others that you do
Others are comfortable when they can identify with you. Learn as
much as you can, about them and their families. Let them know
about you, your family, job, organization, hobbies and interests.6
People with decent personalities and even power may not achieve
their objectives if they fail to personalize. Long liked politicians
meet people one by one and seek their commitments individually.
People easily shaft others if they don’t see them in personal terms.
Get the other parties emotionally involved.
Wear reasonable dress, manners and decorum as per the situation.
Appear responsible, suitable, desirable.
Index
7. 7
Moving UP
How to proceed in negotiation with any organization like a School, Income Tax dept., Insurance
company etc. after trying all ways and failing?
The process of moving up in the organization starts from trying your best at the down level.
Move up
Phone call
Try to personalize while
stating your problem on
the phone.
Ask the full name and
contact details of the
person entertaining the
phone call. It will be
needed for the next
follow up steps
If he can’t think of
solutions, help him find
them.
Follow up
once
This could be again on
phone or via e-mail or a
letter to the person who
attended the phone call.
Remind him that you’re
counting on him.
Follow up last
time
Do it just before the
deadline of the task.
As this is 3rd time you
are contacting the same
person, you can be
friendly with him while
checking the progress.
Visit him if required and
be loud enough and
personalize so that his
surrounding feels an
obligation to assist.
Move up
If you’ve acted
honestly and believe
that you’re right then
you can move up.
Invest time in
negotiating with a
person who has
considerable authority.
If a person lacks the
authority, go to next
level.
Index
8. How’s it at the Top?
Higher authorities are aware of the big picture and visualize the fall out caused by improper handling.
They know general rules do not cover specific situations.
They get paid to take risks and make decisions. Offer them a chance to amend their policies in light of
your particular situation. Often they are grateful for such opportunities.
Get their commitment as they try to do everything to honor their commitments. They take their
commitments as a matter of their integrity and principle.
8
Never approach anyone in
aggression. Otherwise issue will
shift from lack of proper
service to lack of manners.
Do not complain. Just let your
circumstances be known well.
Index
9. Telephone Negotiation
9
If you are stronger, you will win on phone for sure. If you are weak, wait until
you are in power; it changes with time. Long distance calls could be source of
information as if you don’t talk, they will, to make the costly call is worthy.
Use Telephone in a way that it works for you, not against you. A dry run in
mind may work. Be ready with paper, pen, calculator, laptop at arm’s
reach in a quiet place. You should have access to relevant facts. Admit lack
of knowledge with dignity.
People are impersonal on phone and stick to the point. It’s much quicker way.
Quick means risk involved if not prepared in advance.
It’s easy to get a No over the phone. For Yes, meet in person. But in person
meetings must justify time, travel and expense.
Due to lack of getting feedback, body language on phone, there are chances
of misunderstandings, hidden meanings in tone. Summarize before ending
the call and discuss next course of action or follow ups.
Index
10. Memorandum of Agreement
10
While writing, you are more attentive, disciplined and a better listener.
If you write, you can choose what to mention and omit. If people question
you, it’s your choice to give them a hard time or to accept the amendments.
Big bosses ignore the minor issues and appreciate you for your hard work.
The pen is mightier than a pat and a promise.
Tell the parties after in-person or telephonic negotiation, that you would pass
on the write-up after the discussion is over.
It becomes framework of future revisions.
You can use the notes in successive meetings and others who mock at it
initially would also want to refer to it later provided it’s readable to them
Note down selectively whatever benefits you.
Index
11. Negotiation Styles
I UWin Win
Win-Win StyleWin-Lose Style
Win Lose
11
Mutual Satisfaction
Opponent is an associate
Relationships flourish
Collaborative Style Competitive Style
Winning at all costs.
Opponent is an adversary.
Relationships vanish.
Index
12. 12
Win-Win
As two parties may crave for different victories and both
may win.
Boss and subordinate both can go to the top together,
climbing one-one step each.
Find out what other side wants, show them the way to
get that while you get what you want.
The heart of Win-win is to find out what others want?
Sometimes even they don’t know what satisfies them?
Sometimes they may not reveal it to us so easily.
People may not talk about their psychological needs in fear
of their use against them.
Index
13. 13
Win-Lose
This approach has limited applicability. E.g.
Insurance companies, Legal system.
Even if you never use it, you must be able to
recognize it in order to not to get victimized by it.
After all a tactic perceived is no more a tactic.
3 Options to play safe against Win-Lose (Soviet Style) –
Apply other techniques and change win-lose to win-win.
Invest more time and energy to turn it into I-win, You-lose.
Walk away but keep your alternatives ready.
Index
14. 14
Conflicts
Knowledge –
We might be exposed to different data and facts leading to different
conclusions. So we should share knowledge, relevant ideas, feelings, needs to
provide others the substance from which our outlook has been developed. This
is how others will understand us.
Conflicts are unavoidable parts of our lives. It may arise even when the goals are same but the
ways to achieve the goal are different. E.g. Any sports team.
In conflict situations find out where you agree and where you do not.
Motive should always be – do not argue, do learn.
Usually the root cause would be among these three – Experience, Role & Information.
Experience –
We don’t see things as they are but as we are. We are all products of our own
experiences and environments. Get inside each other’s worlds and understand
their behavior. With passing time we learn about others.
Role –
When everything is same, the prosecutor and the defense attorney still
advocate differently. Each of us feels that we are good and guided by God.
Index
15. 15
Difficult People
Always address others with tact and concern for their dignity, even when they are obnoxious.
The only way to disarm them is a positive approach that conveys expectations.
Most people try to be accommodating and tend to behave the way you expect them to behave.
But the response you receive is determined solely by how you do it?
Use lubricant demeanor to soften your words and minimize friction.
Would you help…
I might have heard you say…
Avoid legal (or 3rd party) indulgences as whichever side wins, none of the lawyers or mediators is
a loser.
At times you may not win despite being right. The other side may be
just so stubborn to accept the failure at any cost.
Index
16. 16
Stages of Negotiation
Process Stage Formal Event
Process Stage –
It starts weeks or months before the actual negotiation (formal event). Ability to use the present in
anticipation of the future makes all the difference.
Build Trust, the sooner the better –
When we place trust in others, they tend to justify our faith. No one tells you anything worthwhile unless
you are trusted with the information. So you can’t proceed ahead without this.
Gain Commitment –
Gain goodwill and credit in Process Stage as the same actions earn minus and debits in the Formal Stage.
Manage Opposition –
Diagnose the cause of potential disagreement (Experience, Role, Information). And work on them.
Formal Event –
Continue to build common ground. Remember when the body moves, the head follows.
Start with a positive approach, like –
Dear Friends, as we all agree that we are gathered here for the common purpose …
Gain everyone’s individual agreement on the problem statement.
Throughout concentrate on the ends and not the means.
Index
17. 17
Negotiation
It is not just exchange
of material objects
like money or goods.
Use of right blend of
tact, apathy, curtsey,
consideration,
persistence, affability
and thoughtfulness
Index
It is a way of behaving
that develops
Understanding, Belief,
Acceptance, Respect
and Trust.
It’s manner of
approach, tone
of voice,
attitude,
methods, and
concern
exhibited for
other side’s
feelings and
needs.
18. If you fail to plan, you plan to fail.
Forewarned is forearmed.
He’s free who knows how to keep in his own hands the power to decide.
I trust that the end of this journey marks the beginning of a rewarding
and liberating phase of your life.
You have the power to change your life and the lives of others as well..
18