2. Conflict in the workplace is unavoidable. Here are nine tips from
our members and other professionals to help you best navigate
workplace disagreements.
3. Avoid editorializing and exaggerating
during the discussion.
Focus on the facts as well as potential
solutions. It’s about the end game, not how
you got to where you are.
5. Create opportunities for healthy conflict.
Identify the parties participating in the
conflict and bring them together to voice
potential solutions.
6. Don’t interrupt or jump to conclusions.
Take a ‘strategic time out’ to think over
the situation before responding. If you
can’t work out your differences, bring in
an unbiased third party to facilitate a
productive conversation.
7. Make sure all parties feel they’re
being heard.
Set up a dedicated time for the discussion
and use reflective listening skills – try to
understand the other person’s perspective
and repeat it back to them.
8. Assume positive intention.
Suspend your right to be offended and
instead make the most generous
assumption possible about the other party.
You’ll discover that at the root of most
conflict is a positive intention gone awry.
9. Learn communication styles and
preferences, beginning with your own.
The more attuned you are to one’s
communication style, the more effective
you’ll be at landing your important points
and navigating a difficult conversation.
10. Put yourself in your colleague’s shoes.
Imagine the situation from your colleague’s
point of view and allow for the fact that they
may be right. What changes about your
point of view from this perspective?