This document contains a resume for Eddison Belfon. It lists his contact information, summary of qualifications including customer service experience and skills like being detail-oriented. It also lists his education at Moruga Composite High School and UWI. For professional experience, it details roles at Microsoft Retail, LEGO Brand Retail, Clarks, and Sprint Customer Center where responsibilities included customer interactions, sales, product knowledge and support.

1. 1
Eddison Belfon
914-318-1483
eddison.belfon@live.com
Summary:
 Experience with customer service and retail sales.
 Perform well in high-stress and fast-paced environments.
 Self-motivated, detailed-oriented, can work independently and satisfy scheduled deadlines.
 Strong interpersonal and organizational skills.
 Reliable, with strong work ethics. Excellent interpersonal, written, oral communication and math skills.
 Accept supervision well and work well as a team member.
 Proficient in Microsoft word, Excel, PowerPoint and Outlook.
Education:
High School Sep 1996 – Jun 2003
Moruga Composite
U.W.I Sep 2003 - July 2004
University Of The West Indies
Professional Experience:
Microsoft Retail Flagship
5th Ave, NY, NY February 2013 - Present
Product Advisor, Service Advisor.
 Engage, educate, excite, and empower customers on a multitude of Microsoft products.
 Present complete solution based upon each customer’s unique needs, both before, and after the sale.
 Superior customer service/rapport building skills, both 1:1, and in a group environment
 Provide personal training catered to the customer’s needs.
 Team player and ability to get along with others, Able to hold team accountable while empowering
teammates by sharing my knowledge of devices and services.
 Very Knowledgeable in Windows Phone.
 Public and Private workshops/ training on Office/ Outlook and cloud based services.
LEGO BRAND RETAIL
Westchester Mall, White Plains, NY June 2013 - March 2014
Brick Specialist.
 Deliver an amazing customer experience every time.
 Perform all functions of the cash register as well as process Shop and Ship sales.
 Learn and execute LEGO Brand Retail visual standards.
 Assist in the maintaining of the stock room, receiving and pricing of merchandise.
Clarks,
Westchester Mall, White Plains, NY Jun 2012 - Dec 2013
Sales
 Greet and Interact with each customers.
 Ask open ended questions to find out what they do on an everyday basis
Sprint Customer Center, Yonkers, NY Jan 2011 – July 2012
Retail Sales Consultant/ Asst. Phone Tec
 Greet each customer.
 Ask open ended probing questions to find out what the customer needs his/her device to do on a daily basis.
 Explaining each feature and functions that comes with the device.
 Setting up emails to the device and showing the customer on how to use the device efficiently to meet his/her on the
go needs.