This document is a resume for Samerah McGhee. It outlines her objective of obtaining a team-oriented position utilizing her customer service skills. Her summary highlights traits like being energetic, detail-oriented, and passionate about helping customers. Her qualifications include skills like cash handling accuracy, communication, and being a dedicated team player. Her professional experience includes roles at DIRECTV, 24-7 INTOUCH/NETFLIX, MGI, and McDonald's demonstrating a history of customer service and training others. She is currently attending Community College of Denver pursuing further education.

1. Samerah McGhee
15594 e Arizona Ave #107• Aurora, Colorado • 80017
Cell: (720)400-1344 Samerah.mcg@gmail.com
Objective: Looking to secure a position with a successful growing company. Obtain a position as a team-player in a people-
oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the
corporategoals
Summary: I’m highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing
exceptional customer service. Reliable and friendly. I quickly learn and master new concepts and skills. Passionateabout helping
customers and creating a satisfying experiences. Looking for a job with career growth potential.
Summary of Qualifications: Cash handling accuracy, Organized, Time management, Detail-oriented, Excellent multi-tasked,
Strong communication skills, Goal-oriented, Internet savvy, Staff development/training, Dedicated team player, Typingspeed
[40] wpm, Team leadership, Strong customer relationship builder, punctual and committed to customer service, Competent at
managing responsibilities in a high-volume atmosphere. Polite, respectful, and courteous manners, responsible, efficient, and
flexible.
Professional Experience:
DIRECTV
03/2014-Still employed
Customer Resolution Specialist One call, one resolution going over and beyond to meet customers needs and to build a
relationship. Call types:Movers, billing, tech support, new services, upgrades, disputed agreement, disputed billing, retention,
and bundles Handling escalated calls Making thebest business judgment based on company and customers’ needs I also stand in
as POC (Point of contact) handling sup calls and assisting team mates with phone calls Customer Service Rep Deliver Customer
service & build customer satisfaction & loyalty Troubleshoot all technical inquiries regarding DIRECTV receivers and products
over the phoneComplete ongoing training for new product, service and policy changes Strive for one-call resolution of customer
issues Increase thecustomer experience by providing information on new products, programming package and services through
upselling opportunities
24-7 INTOUCH/NETFLIX
01/13-08/13
Resigned after two week’s notice. Many payrollissues.
Customer Service Help With tech support and customer’s service Answers questions and inquires about customers concerns
Experience in both voice and chat Troubleshooting systems, hardware, and software
MGI (Music GalleryInternational)
08/2012-10/2013
Laid off. Company Relocated.
Assistant Answering Phones, handling emails, Cleaning office, Making Appointments, making sure everything on schedule was
completed
MCDONALDS
01/2011-06/2012
Resigned to focus on school.
Crew Trainer Hired and trained staff of 12 food preparation employees. Greeted customers in therestaurant or drive-thru, took
and rang up orders, handled payment and thanked customers. Many other positions but I stayed at thesethe longest Education
and Professional Training: I received a job readiness certificate for completing my training for different trainings in different
work environments.
Held other positions as well but these were permanent positions I held.
High School Diploma (2010)
Community College of Denver: Applied Science & Technology (still attending)