This document contains the resume of Belal Mohammed Ibrahim. It summarizes his contact information, education, achievements, skills, and professional experience. He has over 7 years of experience in business development and case management roles. Currently he works as a Senior Business Development & Case Manager for a law firm in Dubai, where his responsibilities include business development, client services, case coordination, and ensuring compliance. He has strong communication, relationship building, and analytical skills.

1. Belal Mohammed Ibrahim
Email: Belal.m@me.com
Phone :+971-50 3506166
Dubai - United Arab Emirates.
EDUCATION:
• Alexandria University,
Egypt –(2005)
Bachelor of Business
Management (BBM)
ACHIEVEMENTS
• Handling the highest
number of clients in the
firm.
• Known for providing the
best client servicing
efficiently and
professionally with
customer satisfaction.
COMPUTER SKILLS
Word, Excel, PowerPoint,
Outlook, Internet.
LANGUAGES KNOWN:
Arabic – Fluent (Mother
tongue);
English- Fluent in speaking
and writing
PERSONAL DATA:
Date of Birth : April 19, 1982
Nationality : Egyptian
Driving License : Valid
EXPERTISE
 Bilingual and Highly Professional
 Strong Client Database;
 Proven ability to develop sales and potential in emerging market areas.
 Strong analytical and planning skills.
 Providing extensive support to various department including Litigation,
Arbitration, Translation
PROFESSIONAL EXPERICENCE (7 yrs.)
SENIOR BUSINESS DEVELOPMENT & CASE MANAGER, AL SAFAR &
PARTNERS, ADVOCATES & LEGAL CONSULTANTS, DUBAI – UAE.
JUNE 2008 – TILL DATE
Responsibilities include:
 Bringing in business to the Firm by attracting and using innovative
sales tactics;
 Providing excellent client service, by understanding and fulfilling the
needs of the client;
 Coordinating between the client and lawyers and providing prompt
response to the legal queries and updates to the client relating to their
case accordingly;
 Settlement negotiations accompanied by Customer satisfaction with the
known Developers in Dubai and UAE.
 Manage the area of sales, pertaining to market development and
marketing functions in UAE, and formulate Regional sales plans, and
maintain excellent relationships with key customers.
 Provides day-to-day general casework supervision to department staff.
Acts as resource to staff members for guidance in handling difficult or
complex cases.
 Participate in regular staff meetings, staff training programs,
supervisory sessions, and accept the responsibility for aiding the
development of positive team relationships as requested.
 Ensure that the company polices and procedure are being followed,
ensure the directors, Management and all employees are in compliance
with the rules and regulations.
 Maintains current and accurate documentation of services provided to
clients via the Outcomes Database. Assist/train staff members in
completing accurate case records and monitors use of the Outcomes
system for quality assurance purposes.
 Achieve targets set by the management, identify potential business
opportunities.
 Handle major crisis like security issues or customer who need care.
Develop feedback or complaint measures for the use of customers.
 Writing detailed descriptions of inventions in precise legal terms
(Patent & Trademarks drafts), to be granted by patent and trademarks

2. SKILLS:
 Extensive product
knowledge coupled with
creative ideas for product
applications.
 Proven ability to develop
sales potential in new
market areas.
 Strong analytical and
planning skills.
 Self-motivator with high
energy.
 Relationship
development.
 Good negotiator and
persuasive.
 Building of client
database.
 Attention to detail.
 Positive attitude.
 Ability to communicate
clearly and effectively.
CUSTOMER SERVICE AND SALES EXECUTIVE , TRACK SEED CO. FOR
HEAVY TRANSPORT - ALEXANDRIA - EGYPT
FEBRUARY 2006 – MARCH 2008
Responsibilities include:
 Client Updating on various products and assist them to make the best choice
by pointing out the differences between products.
 Designing an introductory call script which is accepted and followed as
standard for the department.
 Serving as product specialist and trainer for six new hires.
 Preparing weekly reports of accomplishment, the difficulties that faced and
the solutions to be taken to solve those problems.
 Respond to and follow up sales enquiries by post, telephone, emails and
personal visits.
 Maintain contact with all clients in the market area to ensure high levels of
Client Satisfaction.
 Maintain and develop a computerized customer and prospect database.
 Providing support to entire sales team, to assist in the acquisition and
maintenance of new and existing customers.
 Telecom response of sales department and channels sales leads to appropriate
Sales Representative.
 Responds to more complex customer inquiries in absence of Sales
Representative, or Customer Service Representative.
 Typing miscellaneous correspondence.
 Doing all the related Data Entry, Documents scanning and filling for the Sales
Department.