1. MARWA FIKRY RAMADAN
309 st Shoubra
Cairo, Egypt
Telephone: (202) 2009303
Mobile: (20) 01288366239
E-mail: marwa.fikry.r@gmail.com
OBJECTIVE
Seeking a job in a multinational and a reputable company where my
background and my experience can be well utilized.
EDUCATION
2005-2009 Helwan University Cairo, Egypt
 Faculty of commerce & Business, Foreign trade
SKILLS
Computer Skills:
 Excellent knowledge of Internet applications
 Very good knowledge of MS Power Point and Access
 Good knowledge of MS Word and Excel
 Good knowledge of MS Windows
Language Skills:
 Native language Arabic
 Very Good command of both written and spoken English
EXPERIENCE
 Jan10 – May10 Basic Business Skills Acquisition (BBSA) Cairo,
Egypt
Sponsored by the Future Generation Foundation (FGF)
 Worked at AMIT software Company from February 2015 till
August 2015 as :
• Account Manager .
 Maintain relationships with a specific number
of customers to ensure personal attention.
 Maintaining account records such as order
history and forecasting reports.
 Managing the account's budget and invoicing
the client.
 Provide support if customers have questions,
concerns or requests, account executives will
relay their needs to the appropriate individual
or department within the company and follow
up with the customer.
 Worked at Mobinil as customer service in many Departments from

2. June 2010 till February 2015
• New Line Activation
 Verifying customer who got a new line from shop
and activate it.
• 110 Customer Service
 Handling customers inquiries by clarifying
desired information, resolves problems,
technical query and clarifying promotions&
services.
• Back Office at MNP Department
 Handling port in (customer requested to migrate
their dials to another operator & port out (customer
requested to migrate from other operators to
Mobinil.)
 Handling related MNP mail inbox and Seibel
inbox.
 Handling assigned tasks such as extracting mail
box.
Training
 Developed Language and Computer Skills
 Enhanced Presentation & Project Development Skills
 Acquired Basic Business Skills including: Marketing, Sales,
Business Correspondence and Report Writing.
 Alex Bank Administration Department for a month.
 Electro Cable Egypt Co. Financial Management for three months.
 World Class Customer Service.
 ICDL" International Computer Driving License".
INTERESTS
Drawing, social activities and traveling
PERSONAL INFORMATION
Date of Birth: 23/06/1987
Marital Status: Single