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Basic Resume
- 1. APRIL LYONS 200 MahoneStreet# 8 Durham NC 27713 (919) 537-6888 aprilrenee14@yahoo.com QUALIFICATIONS SUMMARY I provide exceptional contributions to customer service for all customers with my skill set and proven track record, I can be a valuable addition to your company.. Key competencies include: Medical Billing and Coding Medical Office Management Customer Service Professional Patient Scheduling Patient Education Microsoft Office Suite Proficient Excel, Power point Wound Care Specialist Data Entry (45 WPM) PROFESSIONAL EXPERIENCE UNC-CANCER HOSPITAL, Chapel Hill NC Administrative Specialist-Finance & Compliance Oncology- 2/2016-Present Manages performance to meet expected results. Works to meet the internal/external customer requirements Effectively uses Microsoft office products to produce reports and documents Understands the insurance process and seeks to make the best decision/referral in the interest of the customer Provides appropriate support and acts as a resource depending on the situation and capabilities of the Provides customer with top priority and goes the extra mile to satisfy their customers Charge Entry UNC-HEALTHCARE, Chapel Hill NC Patient Accounts-Patient Financial ServicesRepresentative- 8/2014- 2/2016 Provide excellent customer service to internal and external customers Answer patient inquiries about billing, procedures, policies and available services Register patients, verify benefits, collect payments, and provide financial counseling Resolve unpaid claims and working denials, appeals by filing to appropriate payer or department Print itemized statement and mail to patient or payer Work with various insurance companies including Medicare and Medicaid Experienced in Epic Resolute Hospital Billing and Professional Billing
- 2. DMC-SINAI-GRACE HOSPITAL, DetroitMI Wound Care Clinic- Medical Office Assistant – 6/2011 to 5/2014 Provide medical assistance and promote healing of complicated wounds with individualized treatment programs Record patient medical histories, collect vital signs and complete medical charting Perform physical assessments to detect abnormalities, clean, photograph and measure wounds Apply specialized wraps and compression dressings; educate patients on infection control and nutrition guidance. Disinfect and prepare examination rooms, clean and cold sterilize instruments in preparation for autoclaving Manage pharmaceutical samples and medical supply inventory Prepare laboratory reports for physician approval Perform clinical and office administrative tasks such as answer calls, schedule appointments and maintain medical records HENRY FORD HOSPITAL, Detroit MI Customer Service Representative – 6/2010 - 6/2011 Responded to patient inquiries, physician and employee questions regarding referrals and other services in call Centre Scheduled appointments and promoted patient education on medical services available Completed various medical documents and directed to appropriate departments Maintained documentation of incoming calls received and problems encountered for administrative review HENRY FORD HOSPITAL, West Bloomfield MI Intensive Care Unit – Nursing Assistant – 7/2009 – 6/2010 Provided patient care assistance and proficient EKG’s, postmortem care,flexi-seal Collected blood tissue and other laboratory specimens in preparation for testing Observed patient conditions, measured and recorded patient food and liquid consumption Provided patient education such as treatment procedure preparations, medications, physician and discharge instructions ETD STAFFING SERVICES (Michigan Works) Livonia, MI Employment Specialist – 12/2008 – 6/2009 Educated customers on available employment opportunities within the Service Center Resource Room Assisted job seekers with development and posting of electronic resumes online, occupational training and individualized plans for success Maintained accurate filing system for customer and business records and performed routine clerical support Answered and routed incoming calls to the staff and provided general information to callers regarding employment services provided by the agency
- 3. CONCENTRA MEDICAL CENTERS,Livonia MI Medical Assistant –6/2008 – 3/2009 Administered EKG’s, collected blood, tissue and other samples for analysis and filed reports Provided patient education on special diets, medical procedures and physician instructions Scheduled appointments/procedures at the hospitals Sterilized examination rooms and prepared for office visits/procedures DMC – Harper Hospital, Detroit MI Emergency Room – Patient Care Associate – 8/2007 - 6/2008 Performed EKG’s, recorded consumption of food and liquid intake Collected specimens from patients, such as urine, blood, feces,sputum’s and prepared for testing Sterilized patient rooms and changed linen daily Reacted calmly and effectively in emergency situations and added the personal caring touch that immediately put patients at ease EDUCATION & CERTIFICATIONS Current CPR and BLS Certification Certificate – Medical Assistant Program, Lawton School, MI, 2007 Health Care Management, Mount Olive University, Durham NC Associates of Science 2016 References Available Upon Request