Objective Seeking an administrative position that allows me to demonstrate impeccable organization, customer service, communication, and management skills proven by 18 years of successful employment. Profile Motivated, personable business professional with a successful 18 year track record of proficient administrative and management skills. Talent for quickly mastering technology-have a completed Microsoft Office Suite course. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate, timely reports meeting stringent HMO, Medicaid, and Medicare insurance guidelines. Flexible and versatile - able to maintain in a professional manner under pressure . Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Skills Summary ◆ Accounts Payable/Receivable ◆ Report Preparation ◆ Human Resources ◆ General Office Skills Point Click Care Specialist ◆ Computer Literate ◆ Customer Service ◆ Scheduling ◆ Marketing & Sales ◆ Insurance Billing ◆ Accounting/Bookkeeping ◆ Front-Office Operations ◆ Professional Presentations Medical Billing&Coding Professional Experience COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY ◆ Prepare complex reports for managed care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines. ◆ Timely billing of Medicaid, Medicare A/B and managed care insurance companies. ◆ Communicate medical concepts to patients and families using layman’s terms to facilitate understanding. ◆ Rapidly learn and master varied computer programs; recently completed Microsoft Office Suite course. ◆ Create reports for Payroll Department ◆ Closed, stored, and prepared medical record charts for professional staff. ◆ Proficient in Kronos software for processing payroll. CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING ◆ Ability to organize and multitask in a competitive environment. ◆ Effective problem-solving skills and a strong desire to provide excellent customer service. ◆ Designed, developed and implemented marketing and sales fundraisers and employee incentive programs ◆ Improved client and staff communication by maintaining ongoing relationships. ◆ Addressed customer inquiries. DETAIL MASTERY & ORGANIZATION ◆ Manage some aspects of day-to-day operations at a skilled nursing facility that included: ◆ Implemented plans for transportation for patients. ◆ Patient scheduling for busy office. ◆ Finances: accounts payable/receivable, invoicing, insurance billing, budgeting. ◆ Oversee staffing of nursing staff. ◆ Hired and trained staff members. Employment History RESCARE  REGIONAL BUSINESS MANAGER 3/2015 TO PRESENT UNIVERSITY PLACE NURSING AND REHABILITATION - Charlotte, NC Payroll Clerk, 3/2009 to 6/2009 Business Office Manager, 6/2009 ...

1. Objective
Seeking an administrative position that allows me to
demonstrate impeccable organization, customer service,
communication, and management skills proven by 18 years of
successful employment.
Profile
Motivated, personable business professional with a successful
18 year track record of proficient administrative and
management skills. Talent for quickly mastering technology-
have a completed Microsoft Office Suite course. Diplomatic and
tactful with professionals and non-professionals at all levels.
Accustomed to handling sensitive and confidential records.
Demonstrated history of producing accurate, timely reports
meeting stringent HMO, Medicaid, and Medicare insurance
guidelines.
Flexible and versatile - able to maintain in a professional
manner under pressure
.
Poised and competent with demonstrated ability to easily
transcend cultural differences. Thrive in deadline-driven
environments. Excellent team-building skills.
Skills Summary
◆ Accounts Payable/Receivable
◆ Report Preparation

2. ◆ Human Resources
◆ General Office Skills
Point Click Care Specialist
◆ Computer Literate
◆ Customer Service
◆ Scheduling
◆ Marketing & Sales
◆ Insurance Billing
◆ Accounting/Bookkeeping
◆ Front-Office Operations
◆ Professional Presentations
Medical Billing&Coding
Professional Experience
COMMUNICATION:
REPORTS/PRESENTATIONS/TECHNOLOGY

3. ◆ Prepare complex reports for managed care organizations and
insurance companies, ensuring full compliance with agency
requirements and tight deadlines.
◆ Timely billing of Medicaid, Medicare A/B and managed care
insurance companies.
◆ Communicate medical concepts to patients and families using
layman’s terms to facilitate understanding.
◆ Rapidly learn and master varied computer programs; recently
completed Microsoft Office Suite course.
◆ Create reports for Payroll Department
◆ Closed, stored, and prepared medical record charts for
professional staff.
◆ Proficient in Kronos software for processing payroll.
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
◆ Ability to organize and multitask in a competitive
environment.
◆ Effective problem-solving skills and a strong desire to
provide excellent customer service.
◆ Designed, developed and implemented marketing and sales
fundraisers and employee incentive programs
◆ Improved client and staff communication by maintaining
ongoing relationships.
◆ Addressed customer inquiries.

4. DETAIL MASTERY & ORGANIZATION
◆ Manage some aspects of day-to-day operations at a skilled
nursing facility that included:
◆ Implemented plans for transportation for patients.
◆ Patient scheduling for busy office.
◆ Finances: accounts payable/receivable, invoicing, insurance
billing, budgeting.
◆ Oversee staffing of nursing staff.
◆ Hired and trained staff members.
Employment History
RESCARE
REGIONAL BUSINESS MANAGER 3/2015 TO PRESENT
UNIVERSITY PLACE NURSING AND REHABILITATION -
Charlotte, NC
Payroll Clerk, 3/2009 to 6/2009
Business Office Manager, 6/2009 to 3/2015
Intermittent Admissions Coordinator
AVANTE AT CHARLOTTE - Charlotte, NC
Licensed Practical Nurse/Restorative Director, 2000 to 2004
Intermittent Medical Records Clerk, 2004 to 2009

5. Intermittent Admissions Coordinator, 2004 to 2009
Intermittent Human Resources Clerk, 2004 to 2009
Payroll Clerk, 11/2008 to 2/2009
Staffing Coordinator, 8/2004 to 5/2009
Achievements and Rewards
NATIONAL HONOR SOCIETY, 5/2014
CAPELLA UNIVERSITY DEANS LIST, 11/2017
Education
MOUNT VIEW HIGH SCHOOL - WELCH, WV
High School Diploma, 1991
WELCH VOCATIONAL SCHOOL - WELCH, WV
CERTIFIED NURSING ASSISTANT,1992
Licensed Practical Nursing, 1993
ROWAN-CABBARUS COMMUNITY COLLEGE - CONCORD,
NC
Associate’s Degree in Liberal Arts, 2016
Fayettville Technical Community College
Medical ICD-10 Coding Part 1 and Part 2, 2017

6. Capella University-COMBINED DEGREE
BA, PSYCHOLOGY 2/1/17- PRESENT
BA, NURSING 2/1/17- PRESENT
GRADUATION- 6/2018
References
Available upon request.
Transcripts Avaliable Upon request