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Phillips, Saxton CIV RES
- 1. Continued Page 2 SAXTONPHILLIPS 1043 Gatesville Drive, Hope Mills, NC 28348 (910)261-9013 phillipssaxton@gmail.com SUMMARY Exceptional Electronic Medical Records graduate with extensive knowledge of proper Health Information Management standards. Obtained extensive EMR training and was tested in the areas of medical computer software programs, document processing, medical coding, and healthcare technology. Proficient in computing and analyzing health care statistics and presenting the data. Received formal training in medical record storage, retrieval, scanning, indexing, release of information of records and the transition from paper to electronic process. Proficient with Microsoft Word, Excel, Outlook, PowerPoint. Committed to working well within a team. A positive and upbeat professional with experience working in a fast paced, high pressure environment. Recent graduate with a strong passion and drive to begin a new career in this exciting industry. Medical Law and Ethics Medical Insurance CPT, HCPCS, ICD-9, ICD- 10 MedTrack & Medical Practice Management Software Patient Data Analysis HIPAA Compliance Medical Terminology Health Information Management Meticulous Attention to Detail Typing Skills: 55 WPM Anatomy & Physiology CMS 1500 Billing Excellent Customer Service Superb Time Management EDUCATION & CERTIFICATION Miller-Motte College, Fayetteville, NC 09/2013 Associate of Applied Science in Electronic Medical Records Coursework Career Development Career Management Introduction to Computers Medical Law & Ethics Medical Terminology Medical Computer Applications Medical Office Systems Anatomy & Physiology Pathology Medical Coding Pharmacology Emergency Procedures Registries and Statistics Document Processing I College Mathematics Healthcare Information Technology Orientation Healthcare Standards Health Information Systems Medical Insurance Advanced Medical Coding English Composition I & II WORK EXPERIENCE Womack Army Medical Center, Robinson Health Clinic, Fort Bragg, NC 10/2014 – Present Medical Administrative Support Assistant (Volunteer) Perform receptionist, record keeping, and additional clerical duties in a medical clinic within the Medical Center (MEDCEN) or Medical Activity (MEDDAC) providing a variety of medical service specialties. Provide office automation support within the clinic/office. Receive visitors and telephone calls. Relay incoming calls and messages to the staff. Follow established office procedures for referring patients with emergencies and walk-in patients for treatment. Screen patients to determine the purpose of their visit and check their eligibility for treatment (DEERS check, hospital card, etc.). Keep non-emergency walk-ins in sequence by order of appearance.
- 2. Saxton Phillips Page2 Explain clinic appointment procedures and priority of treatment. Schedule and coordinate appointments for patients with various clinics, with in Military Treatment Facilities (MTFs) and civilians. Ensure all treatment requested by the physician has been scheduled and reschedule appointments as necessary. Obtain, review and update, if necessary, medical records of patients prior to an appointment. Assemble records in accordance with regulations. Insert additional forms when necessary. File and scan results of laboratory tests, x-rays, and EKGs to patients’ digital record (AHLTA). Enter a variety of physician orders on various charts, identifying a variety of chemical compounds, symbols, and abbreviations, comprising medical orders. Observe patients for obvious signs of discomfort, illness, or stress, notifying professional staff of perceived emergencies. Keep time and attendance records for the clinic. Compile data for a variety of reports and prepare Releases of Information (ROI) for patients. Provide clinic orientation to Red Cross volunteers, newly assigned personnel and other ancillary service personnel. Maintain waiting room area in a neat and orderly manner. Resolve clinic complaints of an administrative nature and refers all other complaints to the patients representatives office or to the appropriate office where the issue can be resolved. Operate an automated office information processing system, to produce, store and process information material. Ensure correct format and grammar. Monitor and reply to messages on Relay Health/Army Medicine Secure Messaging System (AMSMS) for patient requests to schedule appointments, laboratory results, records, and referrals. Personnel Express, Fayetteville, NC 12/2014 – 03/2015 Office Assistant I, Fayetteville Transit Office Prepared, compiled, and submitted reports to management on daily operations, work order flow, and customer feedback. Monitored and answered incoming telephone lines, routed calls, took and forwarded messages accordingly, greeted walk-in clients and directed them to the appropriate person and/or meeting room. Maintained the ability to adapt to a changing environment, show flexibility in response to change and adapt to and accommodate new methods and procedures and demonstrate effective problem solving and conflict resolution skills. Cape Fear Staffing,Cumberland Operation Center, Fayetteville, NC 04/2006 – 11/2010 Data Entry Specialist Recorded and documented lunch application information accurately, efficiently, and professionally ensuring accuracy and completeness of forms. Provided clerical and administrative duties; filing, telephone and reception tasks, gathered and recorded information, and utilized computer software systems to enter and store data. Administered support to office staff and management to ensure operations are smooth and seamless at all times. Demonstrated world class customer service when interacting with applicants. Excellent data entry skills, able to learn and master new software quickly and effectively. Moore’s Landscape, Fayetteville, NC 09/2008 – 06/2009 Customer Service Representative/Data Entry Specialist Managed daily operations to include receiving sales calls, account management, employee scheduling, route planning, supply ordering, invoicing, payroll accounting, accounts payable/receivable, labor tracking, and marketing. Ensured customer satisfaction and retention through skilled management of customer service complaints, billing inquiries, and conflict resolution to ensure maximum profit and business volume. Orchestrated and executed supply and vendor ordering through several accounts, and ensured adequate levels of inventory and supplies were available for services scheduled, to include scheduling maintenance and replacement of lawn care equipment.