Patrice Scales has over 20 years of experience in customer service, administration, and sales. She has a Bachelor's degree in Health Care Management and is pursuing a Master's in Healthcare Administration. Her experience includes senior customer service roles at FedEx where she resolved shipping issues and ensured on-time delivery. She also has experience as a nursing assistant providing patient care. She is proficient in Microsoft Office, project management, and problem solving.

1. PATRICE A. SCALES
2597 Lake Erma Drive Hampton, GA 30228 • 678-596-6198 • Email: patrice.scales@hotmail.com
QUALIFICATIONS PROFILE
Highly motivated and results-driven professional with over 20 years of broad-based customer service, administrative,
and sales experience. Responds well to difficult situations and skilled at meeting time sensitive deadlines. Able to
adapt in high pressure work environments flexible team player able to work effectively independently. Computer
experience includes: Microsoft Word, Excel, and Outlook, Internet Savvy, Project management, Planning and program
execution. Effective problem solving and conflict resolution skills. Ability to create win-win solutions for internal and
external customers.
EDUCATION
Bachelor of Science in Health Care Management
Walden University, Minneapolis, MN- Honors graduate Cum Laude May, 2015
• Overall GPA- 3.66/4.00
• Member of Upsilon Phi Delta Honor Society for Healthcare Management
• 40 hours Completion, Nurse Aide Training Program; Hill haven Nursing Home, Memphis, TN Nursing
Aide Certification.
• Walden University, Minneapolis, MN- Master’s Program Healthcare Administration anticipated
graduation February 2017/ GPA 4.0
Employment Experience
FedEx Corporation-
Senior Customer Service Agent
Administrative Duties November 1995-May 2015
• Answer and direct phone calls
• Organize and schedule meetings and appointments
• Maintain contact lists
• Produce and distribute correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Order office supplies
• Submit and reconcile expense reports
• Provide general support to visitors
Swing Driver
• Handled all customer disputes for domestic and international customers; resolved issues with problem shipping,
corrected problematic packages to ensure on time delivery.
• Utilized computer systems to provide directions in order dispatch drivers on delivery routes.
• Responsible for recording details of inquiries, comments and complaints; used listening abilities to help clients
identify and gauge needs.
• Acted as first point of contact for guests’ assistance and resolved issues in a professional manner.
• Ensured that packages were delivered on-time while providing excellent customer service
Hillhaven Nursing Home- July 1995-September 1995

2. Nursing Assistant
• Assisted patients with activities of daily living and performed procedures for physical hygiene and
comfort of patients. Provided safety and personal needs of patients. Also, prepared and maintained
patient charts.
• Assisted clients with wheelchairs, walkers, and other mobility devices.
• Ensured that home was clutter-free so that clients could move around without obstruction.
• Received updates from doctors on any new medications, meal plans, or physical activity which needed
to be integrated into routine.
Fox Acres Assisted Living Facility May 1993-July 1995
Patient Care Assistant Home Health Assistant
• Conduct daily home visits and assist clients with their daily routine, including feeding, medication,
medicine, and cleaning around the home.
• Twice per week, prepare meals according to meal plan set by client, taking into account any dietary
restrictions set by physician.
• Escort clients to medical appointments and to various errands around town. Very organized and able to
juggle clients’ schedules.
• Socialize with clients and provide entertainment, such as games, television, or just friendly conversation.
• Interact with client’s family and provide updates on their health and any pressing need
Professional Development
Aspire to Management Training Program
FedEx Corporation
Completed successfully September 2003
Internship with MidAtlanta Oral Surgery June 2015
Office Management training