Caroline Wilson is a bilingual professional with over 15 years of experience in customer service, records maintenance, data entry, project coordination, and leadership management. She has held positions as a records coordinator, clinical research associate, and administrative assistant. Wilson is proficient in Microsoft Office, SAP, and various data systems. She has a Associate Degree in Business Administration.

1. CAROLINE WILSON
Columbia, SC
803-297-1904│ wilson.a.caroline@gmail.com
Cross-cultural bilingual communicator with over 15 years of experience who possesses excellent
communication and interpersonal skills with the natural ability to communicate, manage, and supervise
people. Significant knowledge and expertise in MS Office Applications, the use of computers, and
demonstrated ability to adapt to new equipment and technology. A seasoned and versatile professional
who is resourceful in solving problems and maximizing resources.
 Customer Service
 Records Maintenance
 Coordination
 Project Review
 Strong Sense of Urgency
 SAP, Documentum
 Data Entry Systems
 Scheduling
 Data Collection
 Report Generation
 Leadership Management
Skills
 Expense Reporting
PR O F E S S I O N A L EX P E R I E N C E
Records Coordinator/Supervisor
 Directed, updated, and monitored the Consumer Information System daily to ensure documentation
was up-to-date.
 Organized daily assignments to the records assistant and ensured that documents were properly filed.
 Conducted monthly audits, provided finding reports and worked with other department heads on
corrective actions.
 Worked with Direct Support Staff and Coordinators to ensure all records were completed and accurate.
 Manage and preserve all fiscal and archived hard copy and electronic file integrity to achieve
successful audits.
 Greeted and provided high level of customer service to guests.
Bilingual Clerk/Counselor
 Greeted, interviewed, and workup patient's charts, schedule appointments, collected fees for service,
answered phones, obtained confidential information from patients, entered information into computer,
and utilized filing system to retrieve and file paper work. Accurately prepared medical records for
nurses.
 Bilingual translator - English/Spanish (translate for nurses and nutritionist and WIC clients).
 Provided one on one birth control counseling and STD prevention to both English and Spanish
speaking patients.
 Participated in outreach projects related to family planning goods and services.
 Participated in outreach events such as health fairs and Teen Maze for birth control education and
awareness.

Senior Administrative Assistant/Personnel Manager
 Warmly greeted customers, front desk, gather, analyze, and summarize filing.
 Answered incoming and made outgoing calls to provided information while using the company's
database to research and solve and scheduling appointment issues.
 Compose memos, research projects as requested and created reports.
 Participated in the recruitment process, including Spanish speaking applicants.
 Utilized PowerPoint, Word and Excel to manage and maintain monthly scheduling status of
qualification-related activities.

2. Caroline Wilson
Resume, Page 2
 Resolved customer complaints, delinquent payments and researched account discrepancies.
Data and Product Research Administrator
 Monitored multiple databases to keep track of invoices. Planned and executed invoices submissions.
 Researched data of employee records, transferred data between programs, and processed relevant
queries.
 Communicated to Business Leads any foreseen issue when transferring or researching data.
 Kept track of databases and coordinated general project management support with successful results.
 Completed research, analyzes and gather information to submit to government agencies.
Document Specialist
 Reviewed and provided comments on the adequacy of documents cure any deficiencies.
 Organized and code all documents related to due diligence for database upgrade.
 Planned and executed the Documentum project.
 Communicated any foreseen issues, and updates in the database.
Project Coordinator
 Created functional Excel spreadsheets, use of Oracle, SharePoint, and Lotus Notes.
 Maintained and kept track of active project databases
 Coordinated general project management support with successful results.
Senior Clinical Research Associate
 Plan and execute customer request and successfully lead key projects which resulted in all clinical
documents submissions before deadline.
 Maintain Administrative Clinical, Master and Investigator Files; use clinical database to update
electronic submissions.
 Knowledge of Electronic Data Capture; generate technical data.
 Provide administrative support to managers and department heads; database importing, exporting,
queries.
 Data clean-up, bar-coding, prepping, document preparation, formatting, regulatory file verification.
 Processed documents through the Lotus Notes and Documentum.
EM P L O Y M E N T HI S T O R Y
Records Coordinator/Supervisor, Georgia Options, Bogart, GA 2015 – 2016
Bilingual Clerk/Counselor, Clarke County Health Department, Athens, GA 2015 - 2015
Account Resolution Associate, Snelling Staffing, Lilburn, GA 2013 – 2014
GPA Project Administer, Novartis-Alcon Pharmaceutical, Atlanta, GA 2013 – 2013
Product Compliance Administrator, Cadillac Jack, Duluth, GA 2012 – 2012
Project Coordinator, Goodman Networks, Alpharetta, GA 2011 - 2012
Pharmacovigilance Assistant, Abbott Pharmaceuticals –Pro Staff Temp., Atlanta, GA 2009 - 2011
Project Coordinator, Goodman Networks, Alpharetta, GA 2011– 2012
Clinical Research Associate, Given Imaging, Inc., Duluth, GA 2008 - 2008
Senior Clinical Trials Assistant, Quintiles, Inc., Atlanta, GA 2007 - 2008
Senior Clinical Trials Assistant, Johnson & Johnson – PRD, Raritan, NJ 2002 - 2007
ED U C A T I O N & CR E D E N T I A L S
Associate Degree, Business Administration, Katharine Gibbs College, Livingston, NJ, 2004