Webinar - The Changing Landscape of Library Privacy - 2016-06-15

The Changing Landscape of Library Privacy
June 15, 2016

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Deborah Caldwell-Stone
Office for Intellectual Freedom
American Library Association
Chicago, IL
Presenters
Twitter: Ginny Mies
Chat: Becky Wiegand
Michael Robinson
University of Alaska, Anchorage
Alaska
Crystal Schimpf
TechSoup for Libraries
San Francisco, California

Agenda
•  The Evolution of Library Privacy
•  Privacy & confidentiality in the library
•  Legal foundations
•  Library Privacy & Commercial Surveillance
•  Online privacy threats
•  Safeguards
•  Q&A

Poll
How good of a job do you think your library is doing at protecting the
privacy of library patrons?
•  Excellent
•  Pretty good
•  Average
•  Not very good
•  I don’t know

The Evolution of
Library Privacy
dstone@ala.org
@privacyala
http://www.ala.org/offices/oif/

protection from surveillance or
interference when we are engaged
in the processes of generating
ideas – thinking, reading, and
speaking with confidantes
Intellectual privacy:

Why is privacy so important in
libraries?

“In a library (physical or virtual), the right
to privacy is the right to open inquiry
without having the subject of one’s
interest examined or scru@nized by
others.”

Privacy: An Interpreta0on of the Library Bill of Rights
Privacy in the Library

Confiden3ality in the Library
“Confiden@ality exists when a library
is in possession of personally
iden@fiable informa@on about
users and keeps that informa@on
private on their behalf.”

Privacy: An Interpreta0on of the Library Bill of Rights

The Ethical Obliga3on to Protect Both
Privacy and Conﬁden3ality

“We protect each library user's
right to privacy and conﬁden@ality
with respect to informa@on sought
or received and resources
consulted, borrowed, acquired or
transmiIed.”
Ar0cle III, ALA Code of Ethics

Legal Founda3ons for
Privacy and Conﬁden3ality

But why should I care when patrons
are sharing everything online?

What Do Patrons Say?


Privacy is the claim of individuals,
groups, or ins@tu@ons to determine for
themselves when, how, and to what
extent informa@on about them is
communicated to others.
Alan Wes@n, Privacy and Freedom (1967)

Privacy Now Means Many Things

Library Privacy in the Digital Age

Library Privacy &
Commercial
Surveillance
Mike Robinson
UAA/APU Consortium Library
Anchorage, AK
mcrobinson@uaa.alaska.edu
https://consortiumlibrary.org/blogs/mcrobinson/

•  Online Privacy Threats
•  Library Landscape
•  Safeguards
Introduction

•  National security
•  Law enforcement
•  Criminals, hackers
•  Commercial
•  ISPs, employers,
schools
•  Peers, family
Online Privacy Threats

•  Social media
•  Personalization
•  Mobile apps
•  Activity tracking
•  Data sharing
•  Data mining
Commercial Surveillance

Library Landscape

•  Modern web
•  Ebooks & content
•  Mobile
•  Cloud
•  Business intelligence
Library Landscape

•  Privacy audit
•  Privacy policies
•  Library catalogs &
websites
•  Ebooks & digital
content
Safeguards for Privacy

•  Survey all technologies
provided by the library
•  Describe current practices
•  Evaluate existing policies
•  Make recommendations
Safeguards – Privacy Audit
http://www.ala.org/advocacy/privacyconfidentiality/toolkitsprivacy/privacy

•  Guidance ALA, FIPP, state law
•  Create privacy-specific polices
•  Add privacy to existing policies
•  Ways to inform users and let
them decide
Safeguards – Privacy Policies
FTC Fair Information Practice Principles (FIPP), May 2000
https://www.ftc.gov/reports/privacy-online-fair-information-practices-electronic-marketplace-federal-trade-commission

•  Lack of https
•  Web analytics & logfiles
•  Social - comments, ratings,
recommendations, etc
•  Embedded content & scripts
Threats – Catalogs & Websites

•  Encrypt websites & catalogs
•  Piwik alternative to Google Analytics
•  Default to opt-in for personalization
with ability to later opt-out
•  Anonymous or authenticated users for
social features?
•  Vet embedded content & scripts, they
often share data with 3rd parties
Safeguards – Catalogs & Websites
https://letsencrypt.org/

•  Lack of https
•  Identity management &
DRM
•  Vendor policies &
practices about user data
•  Sharing with 3rd parties
Threats – Ebooks & Digital Content

•  Libraries should make privacy a criteria
when purchasing content
•  Vendors should disclose their policies &
practices around user data
•  License agreements & contracts should
address privacy issues
•  Libraries should inform users of privacy
implications when accessing online content
Safeguards Ebooks & Digital Content
http://www.ala.org/advocacy/library-privacy-guidelines-e-book-lending-and-digital-content-vendors

Safeguards - Awareness

Safeguards - Awareness
•  Online world full of
threats to privacy
•  Privacy vs convenience
•  Empower users to make
informed choices
•  Librarians are privacy
experts in community

Please type your questions in the chat window. Send twitter questions to @techsoup4libs
Questions?
Mike Robinson
UAA/APU Consortium Library
Anchorage, AK
mcrobinson@uaa.alaska.edu
https://consortiumlibrary.org/blogs/mcrobinson/
dstone@ala.org
@privacyala
http://www.ala.org/offices/oif/

Resources
ALA Privacy Toolkit
http://www.ala.org/advocacy/privacyconfidentiality/toolkitsprivacy/privacy
Choose Privacy Week
https://chooseprivacyweek.org
Let's Encrypt
https://letsencrypt.org/
ALA Library Privacy Guidelines for E-book Lending and Digital Content Vendors
http://www.ala.org/advocacy/library-privacy-guidelines-e-book-lending-and-digital-content-vendors
FTC Fair Information Practice Principles (FIPP), May 2000
https://www.ftc.gov/reports/privacy-online-fair-information-practices-electronic-marketplace-federal-trade-commission
All resources will be included in the archive of this webinar.

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Webinar - The Changing Landscape of Library Privacy - 2016-06-15

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