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Technology Skills for Library Staff:
Effective & Engaging
Training Programs
January 27, 2016
. © TechSoup Global | All rights reserved
Using ReadyTalk
•  Chat to ask questions
•  All lines are muted
•  If you lose y...
. © TechSoup Global | All rights reserved
You Are Being Recorded…
This webinar will be available on the TechSoup website a...
. © TechSoup Global | All rights reserved
TechSoup’s Story
We are a global network of 62 partner nonprofits that provide t...
. © TechSoup Global | All rights reserved
TechSoup Product Donation Programs
Donated technology,
education, and community
...
. © TechSoup Global | All rights reserved
Diana Laughlin
Estes Valley (CO)
Library
Presenters
Assisting with chat: Ginny M...
. © TechSoup Global | All rights reserved
Poll #1
Are your library’s staff excited about learning about technology?
•  Yes...
. © TechSoup Global | All rights reserved
Poll #2
What library technology topics would be most needed for staff training i...
9
From Tech Shy to
Tech Savvy
Diana Laughlin
Estes Valley Library
Estes Park, Colorado
dlaughlin@estesvalleylibrary.org
ht...
Estes Valley Library
Cardholders 10,277
Items Checked Out 225,369
Library Visits 188,189
Programs Offered 656
Program Atte...
Tech Shy to Tech Savvy:
Tech core competencies for library staff
Formal training process
Every staff member participated
D...
e Services
Connecting to library Wi-Fi
A/V in meeting rooms
File management
Copiers and printers
Our Skill Priorities:
Get buy in Build trust
Take it slow Be transparent
“We were all
terrified.”
Maggie Claiser,Senior Services
Librarian
Adults learn new skills best when learning is hands-on.
Multiple formats: Small group trainings, one-to-one
help, instruct...
Costumes,
Funny animal videos,
Tech scavenger hunt,
Team bandanas,
Green screen staff pics
Keep it fun!
Hold staff accountable to learning with clear timelines
•  List of tech competencies
•  Mid-Term: 30 minutes of tech tasks...
Average Final Assessment Score = 90%
“Staff members are stepping up to assist in areas
where they were ‘at a loss’ just 4 ...
. © TechSoup Global | All rights reserved
Questions?
Diana Laughlin
Estes Valley Library
Estes Park, Colorado
dlaughlin@es...
19
Tech Ninja Training
Rachel Schmidt
Sunnyvale Public Library
Sunnyvale, California
rschmidt@sunnyvale.ca.gov
sunnyvaleli...
. © TechSoup Global | All rights reserved
Questions?
Rachel Schmidt
Sunnyvale Public Library
Sunnyvale, California
rschmid...
. © TechSoup Global | All rights reserved
Upcoming Webinars and Events
Wednesday, 2/3, 11AM-12PM PST
Bring Your Organizati...
. © TechSoup Global | All rights reserved
TechSoup for Libraries
Have a story to share?
Tell us about your daily routine
m...
. © TechSoup Global | All rights reserved
ReadyTalk offers dedicated product demos for
TechSoup organizations 4 times per ...
Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27
Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27
Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27
Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27
Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27
Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27
Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27
Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27
Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27
Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27
Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27
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Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27

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How can staff go from tech shy to tech savvy? Designing an engaging technology training program can help all library staff get up to speed. Watch this free webinar to learn about two fun and engaging staff technology training programs in public libraries. Our guest panelists share details of their programs, including success stories and lessons learned.

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Webinar: Technology Skills for Library Staff: Effective and Engaging Training Programs-2016-01-27

  1. 1. Technology Skills for Library Staff: Effective & Engaging Training Programs January 27, 2016
  2. 2. . © TechSoup Global | All rights reserved Using ReadyTalk •  Chat to ask questions •  All lines are muted •  If you lose your Internet connection, reconnect using the link emailed to you •  If you lose your phone connection, re- dial the phone number and re-join •  ReadyTalk support: 800-843-9166 Your audio will play through your computer’s speakers. Hear an echo? You may be logged in twice and will need to close one instance of ReadyTalk.
  3. 3. . © TechSoup Global | All rights reserved You Are Being Recorded… This webinar will be available on the TechSoup website along with past webinars: www.techsoup.org/community/events-webinars You can also view recorded webinars and videos on our YouTube channel: https://www.youtube.com/TechSoupVideo You will receive an email with this presentation, recording, and links within a few days Tweet us @TS4Libs or using the hashtag #ts4libs
  4. 4. . © TechSoup Global | All rights reserved TechSoup’s Story We are a global network of 62 partner nonprofits that provide the best technology resources to over a half-million organizations in 127 countries. We connect organizations and people with the resources, support, and technology they need to change the world.
  5. 5. . © TechSoup Global | All rights reserved TechSoup Product Donation Programs Donated technology, education, and community resources for libraries. Save costs, magnify impact, and extend reach. http://www.techsoup.org/libraries
  6. 6. . © TechSoup Global | All rights reserved Diana Laughlin Estes Valley (CO) Library Presenters Assisting with chat: Ginny Mies & Susan Bard Rachel Schmidt Sunnyvale (CA) Public Library Crystal Schimpf Webinar Producer Tech Soup for Libraries
  7. 7. . © TechSoup Global | All rights reserved Poll #1 Are your library’s staff excited about learning about technology? •  Yes! •  Some are, some aren’t •  No, but they •  No, they refuse to learn •  Not sure
  8. 8. . © TechSoup Global | All rights reserved Poll #2 What library technology topics would be most needed for staff training in your library? •  eBooks •  Library eResources •  Library Catalog •  Library Wi-Fi •  Public Computer Software •  Other (share in chat)
  9. 9. 9 From Tech Shy to Tech Savvy Diana Laughlin Estes Valley Library Estes Park, Colorado dlaughlin@estesvalleylibrary.org http://www.estesvalleylibrary.org/
  10. 10. Estes Valley Library Cardholders 10,277 Items Checked Out 225,369 Library Visits 188,189 Programs Offered 656 Program Attendees 19,106 Located in Estes Park, CO Population 5,858 Median Age 51.5 Gateway Community of Rocky Mountain National Park, which is visited by 3 million people each year.
  11. 11. Tech Shy to Tech Savvy: Tech core competencies for library staff Formal training process Every staff member participated Delivered over 6 months Before offering public tech literacy programming Library Director requested a quantitative assessment of staffs’ tech skills
  12. 12. e Services Connecting to library Wi-Fi A/V in meeting rooms File management Copiers and printers Our Skill Priorities:
  13. 13. Get buy in Build trust Take it slow Be transparent “We were all terrified.” Maggie Claiser,Senior Services Librarian
  14. 14. Adults learn new skills best when learning is hands-on. Multiple formats: Small group trainings, one-to-one help, instructions available on staff website. Self- Directed: You can learn tech skills in any way that you like. Relevant: Which customer tech questions are the most difficult for you to answer? How do our customers get stuck with this task?
  15. 15. Costumes, Funny animal videos, Tech scavenger hunt, Team bandanas, Green screen staff pics Keep it fun!
  16. 16. Hold staff accountable to learning with clear timelines •  List of tech competencies •  Mid-Term: 30 minutes of tech tasks to complete •  Final Assessment: 60 minutes of tech tasks to complete “I’m so proud of my B!” -Anonymous
  17. 17. Average Final Assessment Score = 90% “Staff members are stepping up to assist in areas where they were ‘at a loss’ just 4 months ago.” - Mark Riffle Technical Services Supervisor
  18. 18. . © TechSoup Global | All rights reserved Questions? Diana Laughlin Estes Valley Library Estes Park, Colorado dlaughlin@estesvalleylibrary.org http://www.estesvalleylibrary.org/ Please type your questions in the chat window. Send twitter questions to @techsoup4libs
  19. 19. 19 Tech Ninja Training Rachel Schmidt Sunnyvale Public Library Sunnyvale, California rschmidt@sunnyvale.ca.gov sunnyvalelibrary,org
  20. 20. . © TechSoup Global | All rights reserved Questions? Rachel Schmidt Sunnyvale Public Library Sunnyvale, California rschmidt@sunnyvale.ca.gov sunnyvalelibrary,org Please type your questions in the chat window. Send twitter questions to @techsoup4libs
  21. 21. . © TechSoup Global | All rights reserved Upcoming Webinars and Events Wednesday, 2/3, 11AM-12PM PST Bring Your Organization's Story to Life Using Silk Wednesday, 2/17, 11AM-12PM PST Getting Started with Digitization Explore our webinar archives for more!
  22. 22. . © TechSoup Global | All rights reserved TechSoup for Libraries Have a story to share? Tell us about your daily routine maintaining public computers, or a moment when you were particularly proud. Don't forget that what might be "that's nothing" to you may be an "aha!" to someone else! http://techsoupforlibraries.org/
  23. 23. . © TechSoup Global | All rights reserved ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week. For more information: www.techsoup.org/readytalk Please complete the post-event survey that will pop up once you close this window. Thank You to Our Webinar Sponsor!

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