Water Plus presentation by Sikander Zulkarnain

Prepared by Sikander Zulkarnain for SBM –U
Swachh Bharat Mission –Urban, State of Haryana

Water Plus
ODF PLUS
WATER PLUS
ODF ODF PLUS PLUS

Introduction and back ground about SBMU: SBMU launched in Oct 02- 2014.
The Urban population has sharply increased (Census 2011) from 19.9% in 1971 to 2011
to 31.2% (377M) .These numbers are expected to increase to 600 M by 2031.
The Census also showed that in 4,041 statutory towns, close to 8M households do not
have access to toilets and defecate in the open.
Weak sanitation has significant health costs and untreated sewage from cities is the
single biggest source of water resource pollution in India.
One of the major challenges arising out of increased migration of the populace from
rural areas to cities and towns in search of an improved quality of life has been the issue
of access to sanitary facilities.
In This context, In 2014 Oct 02, SBMU has one of its stated objectives as the
achievement of Open Defecation Free (ODF) status in all the Urban Local
Bodies(ULBs) in India, by October 2019.

Brief about Status of Individual Household Latrine (IHHL) ,Community and Public
Toilets and ODF/ODF+/ODF++:
• To achieve the objectives of Swachh Bharat Mission, Govt. of Haryana has committed to
provide Quality Sanitary Services to the Community.
• Under Swachh Bharat Mission 66,388 (93%) Individual Household Latrine (IHHL) has
been constructed against the revised target of 71000 IHHLs.
• 4057 (99%) Community Toilet (CT) Seats have been constructed against the target of
4081 seats. 6872 (109%) Public Toilet (PT) seats have been constructed against the
target of 6313 seats.
• Haryana State was the first state in India which was declared ODF in October, 2017 by
Ministry of Housing & Urban Affairs. 80 ULBs of Haryana have been re-certified three
times by Quality Council of India. During Swachh Survekshan 2021, out of 87 ULBs, 12
ULBs have been certified as ODF++ and 43 ULBs certified as ODF+ till 31.05.2021.

Swachh Bharat Mission Urban Objectives-
• 1-Elimination of open defecation
• 2 -Eradication of Manual Scavenging
• 3 -Modern and Scientific Municipal Solid Waste
Management
• 4 -To effect behavioral change regarding healthy
sanitation practices
• 5 -Generate awareness about sanitation and its
linkage with public health
• 6 -Capacity Augmentation for ULBs to create an
enabling environment for private sector
participation in Capex (capital expenditure) and
Opex (operation and maintenance)

Swachh Bharat Mission Urban Component-
• 1 -Household toilets, including
conversion of insanitary latrines into
pour-flush latrines
• 2 -Community toilets
• 3 -Public toilets and urinals
• 4 -Solid waste management
• 5 -IEC & Public Awareness
• 6 -Capacity building

The scenario of our Rural as well as Urban areas Before declaration as ODF

ODF: Introduction
• Open defecation free' (ODF) is a term used
to describe communities that have shifted
to using toilets instead of open defecation.
• This can happen, for example, after
community-led-total sanitation programs
have been implemented.
• In nut and shell: No individual is found
to defecate in open area.

ODF: Definitions and Conditions:
• A city / ward/Cluster can be notified/declared
as ODF city/ ODF ward if, not a single
person is found defecating in the open.
• CT/PT which functional, must be geo tagged.
• IHHL constructed from 2011 onwards
(Where space available) 100% and be Geo
tagged.
• Where space not available under 500 M
community toilet access able and must be
Geo tagged.
• Commercial areas have public toilets within a
distance of 1kilometer.(90% target must be
achieved for ODF) and must be Geo tagged.
• Fine mechanism must be implemented by
ULBs
• If ODF assessment fail first time, after one
month will be assessed again, Again failed
after six month.
• Apply for higher certification (ODF) after 6
month (After the expiry date of existing
certificate)
• Adequate number of CT/PT must be
constructed as per guide line of Central
Public Health and Environmental
Engineering Organization (CPHEEO).

ODF Declaration Protocols

Different kind of form to be filled by authorities-
• Format for declaration to be submitted
by City / town
by Ward Councilor
by schools
• Format for self-declaration to be
submitted by Self-Help Groups
• Swachh Certification for ODF by third
party at every 6 month to ensure that
there is no slippage of the ODF status.

Step to be followed

ODF Plus :
• DEFINITION OF SBM ODF+CITY /
WARD / WORK CIRCLE:
• A city / ward work circle can be
notified/declared as SBM ODF+ city/SBM
ODF+ ward/SBM ODF+ work circle if, at
any point of the day, not a single person is
found defecating and/ or urinating in the
open, AND all community and public toilets
are functional and well maintained.
• NECESSARY INFRASTRUCTURE AND
REGULATORY CONDITIONS TO BE
ACHIEVED BEFORE DECLARING A CITY/
WARD AS OPEN DEFECATION FREE:
• At least 90% of approved IHHL/CT/PT
applications should be constructed and details
with photographs have been uploaded on
SBM-U Portal.
• A community toilet within a distance of 500
meters. If space not available at home.
• All commercial areas have public toilets
within a distance of 1 kilometer.

Cont--
• Details of IHHL constructed from 2011
onwards will have to mandatorily be
uploaded on the SBM- Urban portal.
• Fine mechanism has been implemented by
the ULB.
• If the ULB fails for the first time ,in 30 days
2nd assessment will be done second time,
• The next assessment would be conducted
after six months from the date of second
reassessment.
• Cities applying for higher certification, may
do so after six months from the date of issue of
existing certificate.
• DECLARATIONS TO BE SUBMITTED AS
PART OF ODF PROTOCOL:
• 1) City/town ODF Declaration from Mayor/
Chairperson 2) Ward ODF Declaration from
Ward Councillors, with following sub-
declarations:
• a. Every school in a ward provides self-
declaration that all students enrolled in it have
access to, and are routinely using toilets at
home and at school.
• b. Every self-help group active in a ward
gives a declaration that all residents of that
ward have access to, and are routinely using,
toilets at home.
• With effect from 1st June 2020, all such cities
which are due for ODF re-certification shall
be assessed as per ODF+ protocol

Necessary infrastructure and regulatory conditions to be achieved before declaring a city/ ward as
ODF +
• ODF+ protocol focuses on O&M of CT/ PTs by ensuring their functionality and proper
maintenance for continued usage.
• Individual toilets should be functional and well-maintained, with water availability.
• All public areas have functional public toilets within a span of 1 kilometer.
• ULB should have constructed 100 % of approved IHHL applications and constructed
100 % of CT/PT as per target.
• All constructed toilet photographs need to be uploaded on the SBM (U) Portal.
• While deciding the number of toilet seats/urinals and blocks, the city’s entire floating
population must have been considered.

Cont-
• All residential societies with resident welfare associations (RWAs) /housing or mohalla
committees have toilet facilities within the premises for the use of male and female non-
resident domestic workers, construction workers, maintenance staff, drivers, etc. that are
clean and usable at all times.
• At least 10% of functional public and community toilets should be rated as
‘ASPIRATIONAL’ as per the CT-PT Cleanliness Scoring Matrix.
• The city has sufficient mobile toilets/toilet facilities for use during occasions with large
gatherings in a single area i.e. situations with high demand for toilets, where existing
facilities may not be sufficient, regardless of how infrequent these occasions are.

Cont-
• ULB/Development Authority/Cantonment Board has notified sanitation service level
bench marks, at the least adhering to all conditions defined for SBM ODF+
• The city has issued and notified fines against open defecators, and people urinating in
open defined penalty.
• All Public and Community Toilets should be mapped on Google Toilet Locator.
• Cities once certified as ODF+ ,can apply for higher certification only after six months.
• All functional public and community toilets should be appropriately provisioned and
well-maintained, with all conditions.

SBM ODF++:
Definition of SBM ODF++ city/ward :
ODF++ protocol focuses on addressing safe containment, evacuation, transportation and
processing of fecal sludge from toilets and ensuring that no untreated sludge is discharged into
open drains, water bodies or in open fields
• A city/ward/work circle can be notified/declared as SBM ODF++ city/ SBM ODF++ ward/SBM
ODF++ work circle if, at any point of the day, not a single person is found defecating
and/urinating in the open
• All community and public toilets are functional and well maintained, and entire faecal sludge/
septage and sewage is safely managed and treated, with no discharging and/or dumping of
untreated faecal sludge/septage and sewage in drains, water bodies or open areas.
• All toilets (individual, community and public) are either connected to-Sewar network or safe
containment systems(such as septic tanks, twin pits or other on-site sanitation systems.
• All septic tank cleaning service providers are registered with and licensed by ULB /
Development Authority.
• The city has issued and notified fines against open defecators, and people urinating in open
defined penalty. Prepared by Sikander Zulkarnain for SBM –U

IHHL/CT/PT images in Haryana

STP located at Mahendragarh

Scope of Water Plus
• The concept of water plus under SBM to achieve safe sustainable sanitation for all, by
ensuring that no untreated waste water is discharged into the open environment whether
Black or Grey water.
• Water plus certification can be adopted for cities and towns that have already achieved
Open Defecation Free (ODF)/ODF+ /ODF++ status as per the protocols which
prescribed by the Ministry of Housing and Urban Affairs.
• The ULBs/ CT/PT which is being maintained, functional and discharging of black water
through Sewer line, drainage system and where no sewer or drainage system exist, on
site sanitation facilities available either in form of twin pit or septic tank.
• The Water+ Certification which is currently the highest certification that a city can
achieve in sanitation aims to ensure that no untreated wastewater is discharged into
water bodies/ open environment.

Definition of Water Plus
• A city / ward / circle / zone can be declared as Water Plus provided all waste water
released from households, commercial establishments ,drains, Nallahs etc. is treated
to a satisfactory level (please refer to guideline as per Central Pollution Control
Board norms), before releasing the treated waste water to the environment.
• Further, adequate capacity of waste water and sewage treatment facilities is to be
ensured. The infrastructure should be maintained properly and cost recovery is
ensured through reuse / recycling of treated waste water to ensure sustainability.

Necessary infrastructure and regulatory conditions to be achieved before
declaring a city/ ward as SBM WATER PLUS
• The Ward Councilor /Ward Engineer should declare that Wastewater (Black water ) from
all toilets is being discharged into a sanitary outlet i.e. an underground sewer or a septic
tank together with soak pit or a twin pit latrine (TPL) .Any additional sullage (grey
water) leaving the household premises is being discharged into a continuous municipal
drain which is further connected to STP for treatment.
• The Municipal Commissioner/ City Engineer should declare that:
• (i) Designed capacity of sewage treatment plant is sufficient to treat 500 LPD per
household (or 100 liters per person) through a decentralized or centralized treatment
plant for the number of households connected to sewer.
• Sufficient suction and haulage capacity exists with the city in terms of delsudging
vehicles to meet the requirement of emptying septic tanks and management of their
contents at an interval of 3 years (iii) All septic tanks are de-sludged in every three years
(iv) Sufficient Septage treatment facility is available in the city.

Cont-
• A Minimum of 25 % wastewater is being reused after treatment at city level viz.
horticulture, agriculture, industrial use, cleaning roads etc.
• All manholes to be covered to avoid any accident and garbage dumping.
• No sewage overflow from wastewater conveyance system- manholes, pumping stations.
• Sewers and manhole chambers are being cleaned at least once in a year.
• Sewer and septic tanks should be cleaned mechanically only (any manual entry done
only with adequate PPE and due approval). Supporting documents to be maintained
• 100 % Operations and Maintenance costs of sewer networks / STPs / FSTPs are being
recovered through dedicated revenue streams.
• All Swachhata / local app complaints pertaining to choked sewers, leakage of sewage,
water logging, septic tank cleaning, uncovered manholes, drain cleaning -are being
addressed within time line.

Water Plus Declaration Protocol for declaring a city / ward / work circle as Water+
If no substantial objections received or
issues resolved, a final resolution is
adopted by the ULB/ Development
Authority / Cantonment Board and
same is communicated to respective
state govt
Once the declarations
are obtained from all
wards / sub wards /
work circles, ULB /
Development
Authority /
Cantonment Board
must pass a
preliminary resolution
or issue a notification
in local dailies of
wide reach, declaring
city to be SBM
WATER PLUS Public
Objections/ Feedback
must be invited with a
15 day timeline
All stakeholders mentioned above must
submit this selfdeclaration and submit it to
the ULB / Development Authority /
Cantonment Board as per due process
State govt. may have the city’s SBM Water
Plus claim verified before forwarding the
request for third party verification process
All ‘necessary conditions’
have to be fulfilled by the
city / ward / sub ward/ work
circle
Declaration has to be obtained
from all wards / sub wards/
work circles of a city, without
exception, declaring them as
SBM Water Plus
Every Household gives a
declaration that all is
discharging the wastewater
into a sanitary outlet i.e. a
covered sewer or a septic
tank with soak pit (STS) or
a twin pit latrine (TPL) in
case of fringe areas or is
using a community toilet
(one seat per 25 persons)
connected to sewer system
Every ward councilor /
ward engineer gives a
declaration that all
necessary infrastructure
and regulatory conditions
are fulfilled as per SBM
WATER PLUS and ward /
work circle has been
declared as SBM WATER
PLUS to city municipal
administration /
development authority as
per due process

Refer to tool kit
• The protocol is elaborated below: Please refer to page no six of Water plus tool kit
• Swachh Certification Process for Water Plus: Please refer to page no Seven of Water plus
tool kit
• Methodology for Swachh Certification for SBM Water Plus: Please refer to page no
Seven of Water plus tool kit
• Protocol to be mandatorily followed by the Third party: Please refer to page no Eight of
Water plus tool kit.
• Party to carry out SBM Water Plus inspection: Please refer to page no six of Water plus
tool kit Prepared by Sikander Zulkarnain for SBM –U

Some necessary and importance amended point which elaborated as under:
• To qualify for consideration of Water+
certification, the provisions of ODF+ and ODF++
need to be adhered to. In case of cities applying
directly from ODF/ ODF+ to SBM Water+
protocol, they will be examined by third party
agency for fulfilling the ODF++ protocols also
• Sewage released from all toilets in the ULB/
Development Authority/ Cantonment Board Area
is being discharged into a sanitary outlet i.e. an
underground sewer or a septic tank with soak pit
or a twin pit latrine (TPL).
• Any additional sullage (Grey Water) and/ or
effluent from septic tank leaving the household
premises is also being collected and discharged
into a continuous municipal drain and/ or sewer
which is further connected to STP for treatment
and safe disposal.
• The functional capacity of sewage treatment plant
is sufficient to treat 500 liters per day per
household (or 100 liters per person) of sewage
through a decentralized or centralized treatment
plant for at least 70% of current population of the
town which is either connected with sewer
network and/ or municipal drains; Remaining
30% population (mainly in fringe area of the
town) are having safe disposal of black and grey
water through soak pits or community-based
sewage treatment plants.
• Sufficient number of vehicles with haulage
capacity exists within the ULB to meet the
requirement of emptying septic tanks and
management of their contents at regular interval
of 3 years for the area not covered under sewer
network. This shall be monitored with the help of
geo-tagging of the septic tanks in the ULB/
Development area/ Cantonment area;

Cont-
• Log for verification of manual entry in
sewers/ septic tanks with soak pits with
safety gears/ equipment and approval of
competent authority, even in case of
100% sewered and septic tank with soak
pit should be maintained;
• A minimum of 20% domestic treated
wastewater is being reused after treatment
at ULB level or in Development area or
Cantonment Area viz. horticulture,
agriculture, industrial use, cleaning roads
etc. The re-use of treated water within the
jurisdiction of ULB is also acceptable;
• Trash arrestor like bar screen, wooden
mesh, etc. are placed before the outfall of
the major drains into the water bodies/
river at all open municipal drains which
receive sullage and a schedule exists to
remove accumulated solids on daily basis.
• In addition to this trash arrestors are also
placed at regular interval of 1000 m or
intersection of road & drain or the
confluence of secondary drains,
whichever is observed first. Trash (solid
waste, plastic, etc.) should not be visible
in the drains at any point of length;

How we achieve Water plus status for our Municipal
Corporation/Council/Committee
Right now we have achieved some excellent status of ODF/ODF+/ODF++ i.e
Haryana State Status
Entities Corporation Council Committee Total
Number of entities 11 22 59 92
Population > 3 lakh > 1 Lakh <1 Lakh
ODF+ 2 13 28 43
ODF++ 8 1 3 12
Result Pending 0 7 19 26
Not Regiter 1 1 3 5
Only Register 0 0 6 6

Comparative about ODF,ODF Plus,++ and water Plus
ODF
First stage of Certification
ODF PLUS
Second stage
of Certification
ODF PLUS PLUS
Third Stage of
Certification
WATER PLUS
Last stage of
Certification
1-No visible faeces found in the
environment/village/Urban area
2- every household as well as
public/community institutions using
safe technology option for disposal of
faeces.
ODF+ focuses
on toilets with
water,
maintenance
and hygiene
ODF++ focuses on toilets
with sludge and septage
management.
Water Plus aims to
sustain toilets by
treating and reuse of
water.

Sustainable Development Goal 6: Ensure availability and sustainable
management of water and sanitation for all
Goal 6
6.1
Drinking
Water
6.2
Sanitation
and
Hygiene
6.3
Water
quality
6.4
Water-
use
Efficiency
6.5
Water
resource
managem
ent
6.6
Eco-
systems
Target 6-By 2030, achieve universal and equitable access to safe and
affordable drinking water for ALL
Target 6.2: By 2030, achieve access to adequate and equitable
sanitation and hygiene for ALL, and end open defecation, paying
special attention to the needs of women and girls and those in
vulnerable situations.

Annexure – II
Verification Indicators
1. Direct interviews with citizens
2. Direct observation of septic tank with soak pit and/or twin pit
3. HHs connected with sewer network
4. If connected to sewer pipeline, what is the pipeline further connected to?
5. What is the last point of sewage disposal?
Sample Size
5 HHs per slum/residential area. Sampling based on number of
locations as prescribed in the SBM Water+ protocol.
Water+ Scoring Matrix
Service Indicators (Maximum Score –250 Marks)
Service Indicator 1
Applicable
for
Indicators Max
Marks
Option 1 Marks Option 2 Marks Option 3 Marks To
qualify
Max
Marks
All Cities Safe discharge
of sewage or
septage
(faecal sludge)
from
CT/PT/IHHL
50 More than 70% HHs is connected
to sewer network (cities with
100% sewerage connection to
be given full marks)
30 More than 50% HHs is
connected to sewer
network
20 Less than 50% HHs is
connected to sewer network
0 30 50
Out of remaining 30% HHs
(mostly fringe areas) more
than 20% (overall on city
basis more than 90% i.e.
>20%+ 70% sewered) are
connected either with Septic
Tank with Soak-pit (STS) or
Twin Pit Latrine (TPL) for
blackwater and also
greywater is safely
discharged into individual or
community soakpit/ trenches
or channelized through open
drains to STPs or sewered
20 Out of remaining 25%
HHs (mostly fringe areas)
more than 15% (overall
on city basis more than
75% i.e.
>25% +50% sewered) are
connected either with
Septic Tank with Soak-pit
(STS) or Twin Pit Latrine
(TPL) for blackwater and
also greywater is safely
discharged into individual
or community soakpit/
trenches or channelized
through open drains to
STPs or sewered
10 Out of remaining 25% HHs
(mostly fringe areas) less than
15% (overall on city basis
more than 75% i.e. > 25% +
50% sewered) are connected
either with Septic Tank with
Soak-pit (STS) or Twin Pit
Latrine (TPL) for black water
and also grey water is safely
discharged into individual or
community soak pit/ trenches
or channelized through open
drains to STPs or sewered
0

1.Documentation of Cleaning equipment
2.Log of user charges collected for desludging of septic tanks of households by ULBs/ Log of user charges
collected for desludging of septic tanks of households by outsourced agency, registered with ULB
3.Desludging/Decanting points and treatment plant logs of emptying of vehicles
4.Maintaining of log for verification of manual entry in sewers/septic tank with
safety gears and approval of competent authority, even in case of 100% sewered and septic tank with soak pit
approval of competent authority
5.All manholes to be properly covered and no overflow is observed
Sample Size
All equipment's
Service Indicator 2
Applicable
for
Indicators Max
Marks
Option 1 Marks Option 2 Marks Option 3 Marks Option 4 Marks To
qualify
Max
Marks
All cities Safe cleaning of
Sewer and Septic
tanks through
mechanised
equipment and
availability of
PPEs/ safety
equipment in case
manual entry in
unavoidable (with
due approval from
competent
authorities)
20 76-100%
mechanised
equipment
and PPE/
Safety
equipment
available
20 50-75%
mechanized
equipment
and PPE/
safety
equipment
available
15 25-59%
mechanised
equipment
and PPE/
safety
equipment
available
5 Less than
25%
mechanised
equipment
and PPE/
safety
equipment
available
0 15 20

Documentation of desludging vehicles (vehicles which are on loan from another department may also be considered)
Log of cleaning schedule of septic tanks/ Sewers maintained by city. Minimum 25 % septic tanks with soak pits
should have been cleaned in the year of application of Water
Service Indicator 3
Applicable
for
Indicators Max
Marks
qualify
Max
Marks
All cities Sufficient capacity of desludging
vehicles and jetting machines for
cleaning of septic tanks with soak
pits and sewers respectively in the
city (Only registered/licensed
vehicles to be considered apart
from those owned/ leased by
municipality)
(Sufficiency of desludging vehicles
will be calculated based on
CPHEEO's requirement of
emptying septic tank every once in
3 years and atleast once in a year
for main/ trunk sewers)
Desludging may also be made
based on hotspot identified and
complain received.
(All cities having sufficient
capacity of desludging vehicle to
cater present demand so that
current year demand of
desludging vehicle may be
counted for verification of this
indicator.)
10 75%-100% of
required
capacity for
mechnised
cleaning
(desludging
and jetting
vehicles) of
sewers and
septic tank
with soak pit
is adopted
10 50%-74% of
required
capacity for
mechnised
cleaning
(desludging
and jetting
vehicles) of
sewers and
septic tank
with soak pit
is adopted
5 25%-49% of
required
capacity for
mechnised
cleaning
(desludging and
jetting vehicles)
of sewers and
septic tank with
soak pit is
adopted
5 Less than 25% of
required capacity for
mechnised cleaning
(desludging and jetting
vehicles) of sewers and
septic tank with soak
pit is adopted
0 5 10
Sample Size
1. 10% of all vehicles on random basis in
towns with above 50,000 population
2. All vehicles in case of towns with less
than 50,000 population

1.Documentation of the treatment plant for capacity
2.Availability of lab testing report of last 3 months (Only NABL accredited Labs to be taken)
3.Proof of running of STP with pump house/ plant electricity consumption (how many hours pump was functioning)
4.Log of manpower deployed at STP/FSTP for operation & maintenance.
Service Indicator 4
Applica
ble for
Indicators Max
Marks
Option
1
Marks Option
2
Mark
s
Option
3
Marks Option
4
Mark
s
To
qualify
Max
Marks
All cities Adequate treatment
capacity of STP
(adequate treatment
capacity will be arrived at
multiplying current/ base
year population with 100
litre per capita per day)
50 76-100%
adequacy
25 50-75% 15 25-49% 10 Less than
25%
0 15 50
Operational efficiency
(sewage treated with
respect to STP Capacity)
76-100% 25 50-75% 15 25-49% 10 Less than
25%
0 15

1.Treatment plant log
2.Documentation of re-use agreement (In case the ULB is re-using the water for its own purposes, a declaration on the same may be considered)
3.Location of re-use
4.Re-use infrastructure (pipes, tankers to transport treated water, channel or drains for transport of treated water)
Service Indicator 5
Applicable
for
Indicators Max
Marks
qualify
Max
Marks
All cities Re-use of treated water 15 More than
20%
15 20-10% 10 Less than
10%
5 No- resue 0 10 15

1.No overflow and no broken drains 2-No peter out of drains 3-Cross sectional area not to be silted more than 50% depth.
2.Desilting (O&M) should be done at regular interval of time (at least once in a year) 5-Trash arrestor/ screens to be placed at strategic
locations as per SBM Water+ Protocol 6-GVPs around drains (To be via direct observation) 7-Cleanliness of trash arrestor/ screens (To
be via direct observation) 8-Cleaning log of drains 9-O&M of drains 10-Record of photographs at major locations of drains
Service Indicator 6
Applicable
for
Indicators Max
Marks
Option 1 Marks Option 2 Marks Option 3 Marks To
qualify
Max
Marks
Option 4 Marks
All cities Municipal drains (in length)
receiving sullage should be
well maintained, continuous,
linked with each other and
leading to STP/ Water Bodies/
interception point within
jurisdiction
30 75-100% of
municipal
drains
20 50-75% of
municipal
drains
15 25-50% of
municipal
drains
10 Less than 25% of
municipal drains
0 15 30
75-100% of
strategic
location
10 50-75% of
strategic
location
10 25-50% of
strategic
location
5 Less than 25% of
strategic location
0 10
Bar Screens/ trash arrester are
placed at strategic locations
(For towns with population 1
Lakh and above all Drains
with width more than 1 metre
and at the junction of major
secondary to primary drains
and major drains meeting
water
bodies/rivers. For towns with
population with less than 1
Lakh drains with width 0.5
meter and above)

1. Notification of user charges by ULB
2. Record of revnue collection/ received by State/ UT
3. Expenditure on sewage/ faecal sludge conveyance and treatment other than salary
4. Any other Documentation shared by the ULB in support of O&M ,
5-Maintain log of complaint resolved
Service Indicator 7
Applica
ble for
Indicators
Max
Mar
ks
Option 1
Mar
ks
Option 2
Mar
ks
Option 3
Ma
rks
Option
4
Marks Option 5
Mark
s
To
quali
fy
Max
Mar
ks
All cities
100 % Operations
and Maintenance
costs of sewer
networks / STPs /
FSTPs are being
recovered through
dedicated revenue
streams/ users
(Apart from 15th
Finance
Commission Fund
and O&M allocated
in State Plans)
40 100% O&M
cost
recovered
40 75-100%
O&M cost
recovered
30 50-75%
O&M cost
recovered
20 25-50%
O&M
cost
recovere
d
10 Less than
25%
O&M cost
recovered
0 30 40

Verification Indicas
1.Complaint mechanism present
2.Log is maintained
3.Complaint being resolved within SLA
4.Record of total complained received
5.Maintain log of complaint resolved
Service Indicator 8
Applicable
for
Indicators Max
Marks
Option 1 Marks Option 2 Marks Option 3 Marks Option4 Marks Option 5 Marks To
qualify
Max
Marks
For all
cities
Complaint mechanism
available for choked
sewers, leakage of
sewage, water logging,
septic tank cleaning,
uncovered manholes,
drain cleaning and log
is maintained by the
ULB (complaints
received from existing
mechanism with ULB
including 14420 duly
integrated)
15 ICT based
Complaint
mechanism
available, and
complete log
maintained
10 ICT based
Complaint
mechanism
available but
log is not
maintained
7 Manual
complaint
mechanism
available
and log is
maintained
5 Complaint
mechanis
m
available
but not
functional
2 Complaint
mechanism
not
available/L
og is not
maintained
0 7 15
Complaint redressal
status
90%-100%
complaint
resolved
5 75%-89%
complaint
resolved
3 50%-74%
complaint
resolved
2 25%-49%
complain
t
resolved
1 Less than
25%
complaint
resolved
0 3

Service Indicator 9
Applicable
for
Indicators Max
Marks
Option 1 Marks Option 2 Marks Option 3 Marks Option4 Marks Optio
n 5
Mark
s
To
qualify
Max
Marks
All cities Availability of
RSA and SRU
as per MoHUA
guidelines
20 State has
notified RSA
and Districts
have setup
SRUs
20 State has
notified RSA
and some
districts
have setup
by SRUs
15 State has
notified
RSA but
no SRUs
have been
setup by
Districts
10 Neither
RSA
notified
nor SRU
setup
0 15 20
S.No If found, city fails straightway
1 Open Defecation
2 Open urination
3 Discharge/ disposal of untreated faecal sludge/ sullage in open
4 Machinehole overflow
5 Discharge of sullage directly into water body
6 Manual entry for cleaning of septic tanks/ sewers without proper safety gear and authorized letter from competent
authority

Thanks
Sikander Zulkarnain
Capacity Building Expert
Swachh Bharat Mission-Urban,
Directorate of Urban Local Bodies,
Haryana, Panchkula
Mob:+917985073250

Water Plus presentation by Sikander Zulkarnain

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