Washington Fernando is seeking a job where hard work and sincerity are valued. He has several years of experience in customer service roles, including as a sales associate for clothing stores and in telemarketing. He is bilingual in Portuguese and English and has strong computer skills. He has a certificate in leadership from a training program in the US and completed secondary education in Brazil.

1. Washington Fernando B. Rezende
Objective
To work as a part of dynamic team in a reputable firm where hard work & sincerity are appreciated.
SUMMARY OFQUALIFICATIONS
 Excellent customer service skills
 Bilingual (Brazilian Portuguese: native language, English: proficient)
 Interpret Skills Portuguese to English/ EnglishtoPortuguese
 Proficient in Microsoft Office (Word, Excel, Power point, Outlook)
 Excellent organizational skills
 Outstanding intercultural skills
WORKEXPERIENCE
 Zara Brazil LTDA.
Sales Associate
· Greeted customers and determined their needs and wants.
Promoted sales of storemerchandise. cleanliness.·
· Replenished merchandise and maintained store
 GLOBAL LEADERSHIP TRAINING INTERSHIP
(Missions trip toHaiti andBrazil)
Team leader
· Organized security, travel, lodging, and meal arrangements
· Acted as a liaison between local Brazilian establishments and
American missionaries
· Provided translation for English and Portuguese speaking team members
and organized outings and schedule details
 CIA. HERING (clothingstore )
Sales Associate
· Greeted customers and determined their needs and wants.
Promoted sales of storemerchandise. cleanliness.·
· Replenished merchandise and maintained store
 CSU CARDSYSTEM S/A
Telemarketing-costumerserviceassociate
· Built rapport and business with customers from various parts of São Paulo.
· Answered calls from customers to resolve issues and providesolutions
regarding parent companies.
Morumbi, São Paulo-Brazil
10/13/2013 – 02/01/2014
Winston Salem, North
Carolina- USA
02/02/2012 - 08/24/2012
Barueri,São Paulo- Brazil
10/13/2011- 01/20/2012
Barueri,São Paulo – Brazil
11/23/2010 - 01/11/2011

2.  NEW SPACEPROCESSINGAND SYSTEMLTDA.
Intership
.Entered customer and account data by typingand inputtinginformation
according to company format
. Processed customer and account source documents regarding parent
companies by reviewing and inspecting data
.Verified entered customer and account data by reviewing, correcting,
deleting, or reentering data
EDUCATION/TRAINING
 2007 - 2010 (High School) Escola Estadual Diva da Cunha Barra
Certificado de conclusão de 2° grau (Certificate of Completion of Secondary Level)
Carapicuíba, SãoPaulo-Brazil
 Feb - Sep2012 Global Leadership Training Center
(Leadership and Missionary Trainingand Internship) CertificateProgram
Winston-Salem,NC - UnitedStates
Cotia, SãoPaulo – Brazil
02/27/2008- 10/13/2008