The document is a cover letter and resume submitted by Deronn Gibbons-Charles for a job application. The cover letter indicates that Deronn has enclosed their resume summarizing their qualifications and credentials, including extensive customer service experience and a college degree in Business and Human Resources Management. The resume then outlines Deronn's relevant work experience in customer service, retail, and public service roles, as well as their education and skills including CPR certification, computer proficiency, and teamwork abilities.