This document contains the resume of MA. GIRVIN A. PEREZ summarizing his objective, skills, employment history, education, areas of expertise, and references. Perez has over 10 years of experience in customer service roles in the food service, administrative, sales, and telemarketing industries. He is skilled in building connections, multitasking, languages, flexibility, and attention to detail.

1. MA. GIRVIN A. PEREZ
48 Nazareno Street, San Pascual, Bulacan +639272403102 agustinma.girvin@gmail.com
OBJECTIVE
Customer servicemanagement wheremy experiencecan beutilized toimprovecustomer satisfaction.
SKILLS PROFILE
Experienceworking in afast paced environmentsdemanding strong organizational, technical, and interpersonal skills.
Trustworthy, ethical, and discreet: committed to superior customer service. Confident and poised in interactionswith
individualsat all levels. Detail- oriented and resourceful in completing projects: ableto multi taskeffectively.
EMPLOYMENT HISTORY
Zaatar w/ Zeit – Food Server 10/2/2012 — 10/9/2014
Dubai, U.A.E
 Carry food, silverware, and/or linen on trays, or usecartsto carry trays.
 Placefood servingson platesand traysaccordingto ordersor instructions.
 Preparefood itemssuch assandwiches, salads, soups, andbeverages. Examinetraysto ensurethat they
contain required items.
 Load trayswith accessoriessuch aseating utensils, napkins, and condiments.
 Monitor food distribution, ensuringthat mealsaredelivered to thecorrect recipientsand thatguidelinessuch
as thosefor special dietsarefollowed.
ForkMaster Marketing - Administrative Assistant 6/21/2011 — 8/15/2012
Quezon City, Philippines
 Managing diariesand makingappointments
 Preparing and distributing papersand documentsfor meetings
 Taking minutes
 Dealing with post
 Drafting lettersand other documents, such asPowerPoint presentations
 Maintaining filing systems
 Answering thephoneand answeringqueries
 Photocopying andprinting
 Using variouscomputer packages - Word, Excel, PowerPoint
 Compiling accounts
 Controllingbudgets
 Presenting reportsand statistics
 Booking roomsand travel arrangements
Laduree’ – Sales Associate 4/17/2009 — 5/25/2011
360 mall Kuwait
 Givesspecial attention to customer tofilltheirpurchasing needsin acourteousand experienced manner. Does
much morethan push themerchandiseconsumersbuy,has also keen insight to thebuyers' needsand wants.
 Explain productsor servicesand prices, and answer questionsfrom customers.
Artlets Business Solutions - Telemarketer 6/13/2008 — 3/17/2009
Quezon City, Philippines
 Obtain namesand telephone numbersof potential customersfrom sourcessuch astelephonedirectories,
magazinereply cards, and listspurchased fromother organizations.
 Explain productsor servicesand prices, and answer questionsfrom customers.

2. EDUCATION
Bachelor of Science inHotel& Restaurant Management (BSHRM)
SYSTEMS TECHNOLOGY I NSTITUTE ( STI ) 200 4-2008
ON THE JOB TRAINING
QUALITY HOTELSINGAPORE –5/2007-11/2007
 Trained and certified according toStandard OperatingProcedures(SOPs) that included written examinations
and speed productivity test.
 Develops enthusiastically satisfied customers all of the time. Providesquality beveragesconsistently for all
customers. MaintainsQuality storeoperations. Takesresponsibility to learn all aspectsof thebaristaposition.
AREA OF EXPERTISE
 Building connections.
 Multitasking.
 Technical and languageskills.
 Flexibility.
 Attention to detail.
CHARACTER REFERENCES
 CherrieCay Botardo
Supervisor
Laduree
+639214813886
 Abegail Ledesma
NGK sparkplugs
Admin staff
+639153120316