1. VICENTE T. PENHA
4954 S Huntington Rd, Taylorsville – UT 84129
Phone: (385) 495-3595 E-mail: vicentetpenha@gmail.com
SKILLS AND PROFESSIONALEXPERIENCE
 Speak Portuguese and English fluently
 Great potential and experience in dealing with people, management, goal setting, with experience in
leading groups of people and training, in the USA and Brazil
 Basic concepts and knowledge in JavaScript and SQL
 Committed with goals, challenges, and always looking to achieve solid results
 Experience with costumer support, troubleshooting, and in managing bridge calls between the IT team and
partners to assure the best support to meet or exceed the company’s SLA
 Experience in setting up Windows and Linux (Ubuntu) platforms, dealing with hardware, setting up new
laptops/desktops, and cabling
 Motivated team member that is always eager to learn new skills, multi task, and deal with multiple
objectives concurrently
EDUCATION AND COURSES
 Master of Science in Computer Science – Georgia Tech – To be started 08/2017-06/2019
 Introduction and Relational Databases Mini Course – Stanford University – 09/2016
 Customer Service: Master the Basics – Corp of the Presiding Bishop – 04/2016
 Accounting–Financial/Managerial – AAS Degree – LDS Business College – 07/2015
 Economic and Financial Management Applied to IT – 03/2013
 Strategic Planning of Information Technology – FAESA – 01/2013
 Bachelor of Business Administration – FAESA (Brazil) – 01/2008-06/2012
 Advanced Excel Certificate – SENAC – 09/2011
 How to Sell More and Better – SEBRAE – 01/2011
 Advanced English Course – SENAC – 06/2006
 Certificate of English - University of Cambridge (ESOL) – 09/2005
 Exchange Program in Colorado – USA – 08/2004-07/2005
WORK EXPERIENCE
 Corp of the Presiding Bishop – Accountant/Customer Service – Sep. 2013 / Present
 Helped clients with efficient technical support and troubleshooting
 Exercised proficiency in creating bank files to be sent to banks around the globe
 Applied accounting principles in working with specialized accounting records and reports, and
assisted in the day to day maintenance of a complete and accurate general ledger, and preparing
financial reports
 Gained proficiency in the use information processing, data entry, in the use of research tools to
better assist clients
 One of the top performance members of the team, diligently achieving or exceeding the company
SLA
 Helped train and collaborated in the change of internal processes for Brazil payment processes

2.  Assisted in the analysis and setup of worldwide vendors; performed associated administrative and
clerical assignments; enhanced work quality by constant feedback and work-team mindset
 LBH Brazil (Brazshipping Maritima Ltd.) – Maritime Analyst – Jun. 2010 / Jun. 2013
 Played a key role in project management of the Brazilian commodities statistics enhancement;
performed business intelligence research to CEO
 Provided financial analysis and statistics to management
 Worked with clients to ensure the final statistical product had the needed information and analysis
for their decision making
 Created extensive Excel spreadsheets to handle and analyze data which increased efficiency and
data accuracy
 Coordinated maritime research information throughout the world
 Prepared statistical presentations for CEO and head managers
 Bank of Brazil - Internship – Apr. 2009 / Dec. 2009
 Demonstrated adaptability and problem solving skill by assisting public in bank information and
machinery
 Increased efficiency by organizing debt and credit card setup; offering clients available services
 Assisted full-time employees in their daily activities, such as debt collection and administrative
tasks
VOLUNTARY EXPERIENCE
 Massachusetts Boston Mission – Full-time volunteer – Aug. 2006 / Jul. 2008
Increase public speaking skills by teaching people in different subjects; enhanced proficiency on helping
others solve problems through goal setting and motivational skills.
 Participate in an ongoing worldwide program of humanitarian aid