Abd El Aziz Attia is seeking a challenging position as a marketing specialist with over 10 years of experience in marketing, sales, and customer service roles. He holds a Bachelor's degree in Law from Hellwan University and has worked in senior marketing and sales roles for Mantrac Group and Berlitz Language Center. He is proficient in English and Arabic and has certifications in areas such as customer service, human resources, communication skills, and business skills.

1. ABD EL
AZIZ ATTIA
Marketing Specialist
19 Gamal Abd El Naser st., Giza,
Egypt.
+02 011 4440 7438
abdo858@yahoo.com
ABOUT ME
Seeking a challenging position anda rewardingcareer opportunityin
different fields in a well-established company,multi-national organization
where my previousstudies and experience will be ofuse and where I can
fully develop my currentskills. I’m willing to learn and ready to be trained
fortomorrow'schallenges.
EDUCATION
Bachelor of Law▪ 2003 –2007
HELLWANUNIVERSITY,EGYPT
GPA:Good
EMPLOYMENT
2011 –current
Senior Marketing and Sales Effectiveness Coordinator
MANTRAC Group
 PreparingMarketing Budgetand Marketing plan accordingtothe new
 strategies ofthe company andaccordingto the previousyear’s profits.
 PreparingMarketing reports suchasPINsreports, Market Participation,
Market researches,Competitors analysis, Coverage reports,
Opportunities reportsand profitability reports.
 Supportsales team by collecting data base.
 Monitoring sales Reps activities and opportunitieson Salesforce.com
 Collecting all information and monitoringother Marketing Coordinators
over 9countries andalso givingthem all supportthey need.
 Event management: starting from Preparing the cost studyforthe
event upto execution ofthe event (hotel reservation, branding,
giveaways…etc.)
 Working as a first level training and supportandas a local admin for
Egypt andother countries forSalesforce.com.
 Prepare the data of the website and arrange withthe web site Agencies
in order to complete and updatethe website.
 Printingmaterials, brochures,flyersand outdoormaterials.
 Communicateswith the finance department in order to pay the
suppliers invoices andmonitor the invoicesafter aiming them to their
costcenters.
 Communicatewith vendor’s marketing departments andhandling all
activities related to Marketing suchas corporateidentity, catalogues,
brochures,campaignsand online activities.
 Worked with the sales team and Achieved 150%of the planed Budget.
 We achieved 90%of total satisfied Customersthroughpreparing a plan
forCustomer Calls and Visits forthe Call Center alongwith the sales
teams.
2010 –2011
SKILLS
 Excellent conversation skills.
 Excellent persuasion and
negotiation skills.
 Able to work independently and in
a teamefficiently.
 Able to manage teamand delegate
tasks.
 Excellent in managing, handling
and organizing tasksand
assignments.
 Excellent in managing and
organizing social activities.
 Able to conduct effective and
successful presentations.
 Good at working underpressure.
 Excellent at working co-
operatively in a team.
 Self-motivated,co-operative and
committed at work.
 Sharp Vision & Hard Worker.
 Fast Learner of newMethods/
Technology.
 Adaptable.
 Ability to focus on details.
 Able to handle sensitive and
confidential situations and
documentation.
 Accepting criticismand putting it
into consideration.

2. SOFTWARE
 OSX and Windows user
 Microsoft Word, Excel, Power
Point and Outlook
LANGUAGES
Arabic: Native
English: Fluent
Senior Corporate Coordinator
BERLITZ Language Center
 Planningand forecastingcorporateoperations plan.
 Set team objectives onweekly, monthly and quarterly basis.
 Review last day results indicators(daily activities and client’s feedback)
 Coachinganddirecting employees to achieve the abovementioned
results
 ConductSales presentation if needed.
 ConductWeekly review meeting with the staffto review objectives
versusactual with regards to department results.
 Followingupcash collection withthe Finance Department.
 Preparingcustomer Database report & Inventoryreport.
 Followingupwith the clients, making surethat they are receiving the
properservice, and resolve any corporate client complaints.
 Prepare forthe performancepresentations tocompany senior staff.
2009 –2010
Corporate Coordinator
BERLITZ Language Center
 Receive corporateinquiries anddeliver them tothe sales manager.
 Organize the placement test appointments with the contactpersonof
other companies inside and outside the centers.
 Receive new accountsfromthecorporate sales and prepare their
coursesplan.
 Organize andmentor all the reservations andthe enrollments forother
companies inside the centers.
 Communicatewith the staff ofthe centers to provide ourcorporate
clients with the best service.
 Make surethat all the proceduresof enrollments for the corporate
clients are runningsmoothly.
 Follow up withcorporateclients fromthe starting date ofthe coursetill
the ending date.
 Communicatewith the contactpersonsof other accountsandupdate
them with the progressof their candidates.
 Send the new schedules, attendance, progressreports andthe
certificates to the contactpersonsof the companies.
 Make surethat the accountsaresatisfied withour service in order tore-
enroll withus by followingupwith them at the endof the course.
 Handle all the corporate complains.
 Expandand open new accountsbyvisits, calls, emails
2008 –2009
Customer Service Representative
BERLITZ Language Center
 Handling differentclient's inquiries and registration procedures.
 Making presentationsto the customers & Following up with them.
 Preparing Evaluationsfor students with their Certificates.
 Data entry and record management.
 Arranging schedules and roomplans.
 Handling problems.

3. CERTIFICATES
2009
Competency Training
Dale Carnegie
 Adjustingtochange.
 Communicatingwith diplomacy and tact.
 Being contributingteam member.
 Working withdifficult people
2013
WorldClass CustomerService
Dale Carnegie
 Developed and define customerservice skills that enhanceyour
professional.
 Resolve customerconflictsthat recognize anddeal with variety of
customerbehaviors.
 Build decision-making skills that resolve conflict.
 Develop negotiation skills.
 Reduceworkrelated stress while satisfying internal customers.
2012
Human resourcesdiploma
Future Generation Foundation
 Jobanalysis & Jobdescription,JobSpecifications.
 Work ForcePlanning& Recruitment.
 PerformanceManagement.
 PersonnelAdministration.
 LaborLaw &Social Insurance.
 Compensation &Benefit.
 Motivation & Retention.
 Training & Development.
 Presentation skills / test & Groupprojectpresentation.
2011
CommunicationSkills course
Dale Carnegie
 Build Greater Self-Confidence.
 Strengthen People Skills.
 EnhanceCommunicationSkills.
 Develop Leadership Skills.
 ReduceStress and Improveour Attitude.
2010
Basic Business Skills Acquisition
Future Generation Foundation
 Developed Languageand ComputerSkills.
 EnhancedPresentation & ProjectDevelopment Skills.
 AcquiredBasic Business Skills including:Marketing, Sales, Banking,
Accounting,BusinessCorrespondenceandReportWriting.