Project report on Time and motion study and OPD questionnaire survey.DR RITA SINGH
Association between waiting time and consultation time in Outpatient department and OPD pharmacy and OPD patient satisfaction: A time and motion study and OPD questionnaire Survey
Project report on Time and motion study and OPD questionnaire survey.DR RITA SINGH
Association between waiting time and consultation time in Outpatient department and OPD pharmacy and OPD patient satisfaction: A time and motion study and OPD questionnaire Survey
A Study on Delay in Discharge Process, in One of Multispeciality Hospital in ...ijtsrd
Discharge delays are one of those problems that spoil the overall pleasant experience inside the hospital. The study was conducted to identify the reasons and determinants of discharge delay in acute patients care. Delayed discharge is usually associated with a patient's medical conditions, delayed health care or medical advice, delayed diagnostic services, and delayed related health services. This paper deals with the discharge delay of inpatients in a selected hospital. An annexure was prepared to see the time taken by patients from the time of discharge till they actually leave the hospital premises. The outcome that is expected from this study was to identify the reasons for the delay of discharge and to come up with suggestions to reduce them. K. Revathi | Mrs. U. Suji "A Study on Delay in Discharge Process, in One of Multispeciality Hospital in Tanjore" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-4 , June 2020, URL: https://www.ijtsrd.com/papers/ijtsrd30919.pdf Paper Url :https://www.ijtsrd.com/management/other/30919/a-study-on-delay-in-discharge-process-in-one-of-multispeciality-hospital-in-tanjore/k-revathi
OPD is the mirror of the hospital, which reflects the functioning of the hospital being the first point of contact between the patient and the hospital staff.
Patients visit the OPD for various purposes, like consultation, day care treatment, investigation, referral, admission and post discharge follow up. Not only for treatment but also for preventing and promotive services like, health check up, Immunisation, Physio-therapy and so on.
A Study on Delay in Discharge Process, in One of Multispeciality Hospital in ...ijtsrd
Discharge delays are one of those problems that spoil the overall pleasant experience inside the hospital. The study was conducted to identify the reasons and determinants of discharge delay in acute patients care. Delayed discharge is usually associated with a patient's medical conditions, delayed health care or medical advice, delayed diagnostic services, and delayed related health services. This paper deals with the discharge delay of inpatients in a selected hospital. An annexure was prepared to see the time taken by patients from the time of discharge till they actually leave the hospital premises. The outcome that is expected from this study was to identify the reasons for the delay of discharge and to come up with suggestions to reduce them. K. Revathi | Mrs. U. Suji "A Study on Delay in Discharge Process, in One of Multispeciality Hospital in Tanjore" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-4 , June 2020, URL: https://www.ijtsrd.com/papers/ijtsrd30919.pdf Paper Url :https://www.ijtsrd.com/management/other/30919/a-study-on-delay-in-discharge-process-in-one-of-multispeciality-hospital-in-tanjore/k-revathi
OPD is the mirror of the hospital, which reflects the functioning of the hospital being the first point of contact between the patient and the hospital staff.
Patients visit the OPD for various purposes, like consultation, day care treatment, investigation, referral, admission and post discharge follow up. Not only for treatment but also for preventing and promotive services like, health check up, Immunisation, Physio-therapy and so on.
This is the first training and certification session in Bucharest, Romania on 1-3 April 2015 (3 days) for you to become a Certified ISO 31000 Risk Management Professional with the official label C31000.
To register :
http://G31000.org/training/Bucharest-April2015
Types of competition ماذا تعرف عن مفهوم المنافسة في السوق وأنواعها الأربعةDr. Haitham Ibrahim
الماركيتيير الشاطر مش بس بيهتهم بالعملاء بتوعه، ده كمان بيتابع المنافسين بتوعه كويس أوي. وعشان تقدر تستفيد أكتر، لازم تبقى عارف انواع العملاء عشان تتعامل مع كل نوع بالطريقة المناسبة. وأكبر اسباب الخلل في فهم و دراسة العملاء هو تضييق المجال و تقليل انواع المنافسين
في اتنين خبراء في الادارة و التسويق إسمهم:ـ
(Donald Lehmann and Russell Winner)
عملوا نموذج كده لتقسيم انواع العملاء بطريقة سهلة بتساعد الماركتير في شغله و بتحسن جدا من نتايج دراسة العملاء، و النموذج ده اللي هنتكلم عليه في المقال ده إسمه نموذج ليمان و وينار بيدرس تقسيم أنواع المنافسة إلى 4 مراحل: المنافسة في صنف المنتج ، المنافسة في نوع المنتج ، المنافسة العامة في نفس السوق ، المنافسة في المصروف المخصص
ده كلام كبير أول محتاج شوية تفاصيل عشان نستفيد منه:ـ
المنافسة في صنف المنتج Product Form Competition
النوع ده طبعا بيكون واضح لأي ماركتير لانه بيتكلم على المنافسين اللي عندهم منتج فيه نفس المواصفات و القيمة اللي بتتقدم لنفس شريحة العملاء المستهدفين. و دول بنشبههم بالمتسابقين في سباق الخيول، نفس قوة الخيل و نفس حلبة السباق و اللي بيكسب هو اللي بيعرف يستغل مميزات الخيل بتاعه كويس و بيعرف يظهرها في الوقت المناسب بدون استعراض زائف
دراسة المنافسين اللي من النوع ده بيخليك تعرف ايه المميزات اللي عندك اللي تقدر تغلب بيها منافسيك و تقدر تعرف ايه افضل طرق التسويق المناسبة للشريحة المستهدفة من العملاء
المنافسة في نوع المنتج Product Category Competition
النوع ده بيكون أعم شوية من اللي فات و دي بتشمل مقدمي المنتجات المشابهة لمنتجك (وليس المماثلة) و اللي بتأدي وظيفة مشابهة برضوا للمنتج بتاعك بصرف النظر بقا عن الشريحة المستهدفة لكل واحد فيكم، زي مثلا دواء بتاع حساسية الجلد : منتج في صورة برشام بينافس منتج في صورة دهان للجلد ، رغم ان كل واحد فيهم ليه شريحة لكنهم في الاخر منافسين لبعض
وده احد الحاجات اللي بتفرق بين الماركتير الصاحي و الماركتير التقليدي، لانك هتقدر تزود عدد الشرايح المستهدفة بمنافسة عدد اكبر من المنافسين المشابهين لنوع المنتج بتاعك
المنافسة العامة في نفس السوق Generic Competition
النوع ده طبعا بيكون مرحلة عامة اكثر من اللي قبله لانه بيشمل جميع المنتجات اللي بتشارك منتجك في رضاء العميل في احتياج معين عنده ، يعني بتحقق هدف واحد حتى لو مكنوش من نفس النوع ، زي مثلا واحد نفسه ياكل شيبسي على سبيل التسلية بعدين راح للسوبر ماركت لقى ان في كيس مكسرات شكله حلو فراح مجربه
فالماركتير الصاحي لما يبقى فاهم كده هيبقى عايز يوصل انه افضل حلول التسلية عند العملاء عشان تنسى اي نوع تاني او منتج تاني العميل ممكن يفكر فيه
المنافسة على المصروف المخصص Budget Competition
ودي أخر مرحلة و الأكثر عمومية، لانها مش بس بتشمل الحاجات المشتركة في رضاء احتياج معين عند العميل ، لأ ده بيتكلم على الاحتياجات المختلفة اللي بتحقق نفس الشعور العام للعميل
ممكن تتخيلها بطريقة تانية: لو في واحد شايل فلوس عشان يشتري بيها موبايل ، فهو بيخصص مصروف معين بيحوشه عشان يشتري الموبيل ده، بس في الاخر ممكن تلاقيه اشترى بلاي ستايشن لانه حس ان المميزات اللي هياخدها اكتر و هيقدر يمشي نفسه بموبايله القديم. لكن لو واحد عايز يشتري غسالة لمراته مستحيل يبدلها بقميص و بنطلون .. بصرف النظر عن انه هيتخلع من مراته بس المنتجين دول غير متنافسين
Measuring Improvement: Using metrics and data to evaluate seven day servicesNHS England
A supporting document from a webinar run by Rhuari Pike, Programme Lead (Seven Day Services, London) on behalf of the NHS England Sustainable Improvement Team.
How can you extend current uses of Lean Six Sigma beyond process but to incorporate empathy building? Join Jill Secord, RN, MBA, who will explore effective integration of proven approaches to accelerate quality and efficient health care services.
This is from healthcare management classEXERCISE 8 IMPROVEMENT blossomblackbourne
This is from healthcare management class
EXERCISE 8: IMPROVEMENT CASE STUDY
Objective
To practice quality improvement tools by applying them to an improvement effort in an ambulatory care setting.
Instructions
1. Read the following case study.
2. Follow the instructions at the end of the case.
Case Study
Background
You have just been brought in to manage a portfolio of several specialty clinics in a large multi-physician group practice in an academic medical center. The clinics reside in a multi-clinic facility that houses primary care and specialty practices as well as a satellite laboratory and radiology and pharmacy services. The practice provides the following centralized services for each of its clinics: registration, payer interface (e.g., authorization), and billing. The CEO of the practice has asked you to initially devote your attention to Clinic X to improve its efficiency and patient satisfaction.
Access Process
A primary care physician (or member of the office staff), patient, or family member calls the receptionist at Clinic X to request an appointment. If the receptionist is in the middle of helping a patient in person, the caller is asked to hold. The receptionist then asks the caller, “How may I help you?” If the caller is requesting an appointment within the next month, the appointment date and time is made and given verbally to the caller. If the caller asks additional questions, the receptionist provides answers. The caller is then given the toll-free preregistration phone number and asked to preregister before the date of the scheduled appointment. If the requested appointment is beyond a 30-day period, the caller’s name and address are put in a “future file” because physician availability is given only one month in advance. Every month, the receptionist reviews the future file and schedules an appointment for each person on the list, and a confirmation is automatically mailed to the caller.
When a patient preregisters, the financial office is automatically notified and performs the necessary insurance checks and authorizations for the appropriate insurance plan. If the patient does not preregister, when the patient arrives in the clinic on the day of the appointment and checks in with the specialty clinic receptionist, she is asked to first go to the central registration area to register. Any obvious problems with authorization are corrected before the patient returns to the specialty clinic waiting room.
Receptionist’s Point of View
The receptionist has determined that the best way to not inconvenience the caller is to keep her on the phone for as short an amount of time as possible. The receptionist also expresses frustration with the fact that there are too many things to do at once.
Physician’s Point of View
The physician thinks too much of his time is spent on paperwork and chasing down authorizations. The physician senses that appointments are always running behind and that patients are frustrated, n ...
Done properly, process mapping can be a very powerful technique in many different applications. Here is an example where the wait times in a health care facility were reduced dramatically by effective use of Process and Value Stream maps.
Ways to improve patient satisfaction survey scoresCare Analytics
Patient experience matters. In fact, it’s so important it’s considered a marker of quality patient care, and it is used to determine incentives, Value-Based Payment Modifier reimbursements, amount of shared of savings received by accountable care organization participants, and it is a requirement for maintenance of certification. Yet, it is one of the quality measures that physicians and medical facilities reportedly find most difficult to change
Running head FINAL WRITTEN PROPOSAL1FINAL WRITTEN PROPOSAL.docxcharisellington63520
Running head: FINAL WRITTEN PROPOSAL1
FINAL WRITTEN PROPOSAL2
Final Written Proposal
Toni Stewart
Rasmussen College
Author Note
This paper is being submitted on December 6, 2015 for Professor Kerley’s G171/COMM1388 Communicating in Your Profession course.
Problems Faced in the Medical Industries
Executive Summary
It is important for all health care professionals to ensure that due care is provides to them. This requires all qualified medical doctors give patients the time for diagnosis and subsequent treatment. In many health care centers, doctors may be overwhelmed leading to cases where their assistants have to step in and take over their role. In the process, this may compromise the quality of care accorded to the patients and may have significant ramifications legally and otherwise. There are, however, certain measures that can be taken to deal with this problem. One such measure rests on restructuring the system in a manner which the PA’s see them first and do the initial assessment, and then one of the doctors do the final assessment. This might mean cutting down the number of patients seen per day so that the PA’s and Doctors can better focus on taking good care of the ones they do see. This proposal will examine who this system will be implemented in a selected health care center highlighting the benefits that accrue from it.
Purpose
At Family Healthcare Associates, Inc., physicians and their assistants have always been challenged with huge number of patients in their clinics. The aim of this strategy is to reduce the cost of operation for the clinic due to huge medical expenses available in the market today. Senior management needs to adopt a business like strategy to ensure the clinic remain a float and doctors have enough time to focus on each patient per specific period of time (Fattal, 2011).
Problem
The cost of maintaining Family Healthcare Associates, Inc. has been a challenge due to increase in salaries and financial packages. These increases in financial expenditure by the clinic have made it impossible to manage doctor-patient relationship that most clinics have set standards for. These challenges can pose a threat to the health of many patients who require immediate medical attention on time. The Doctors have such a busy schedule that they do not have the personal one on one relationships with any of their patients that they need to have in order to fully know what is going on with their patients.
One of the most common scenarios where patients and doctors experience these challenges happens during emergencies. Doctors have to abandon their current patients in order to attend to more urgent emergencies of another patient (Gropper, 2009). This isn’t always a big problem in small clinics today, but it does happen from time to time. Sometimes doctors can leave the patient unattended for a long time which can cause health care problems for the patient in the future.
Sometimes doctors and other medical sta.
Customer Service department policy and procedures for insurance patients سياس...Dr. Haitham Ibrahim
Policy and procedures that applied in the customer service department in Rama Medical Group and it's Dental Centers
السياسات و الاجراءات المطبقة في قسم خدمة العملاء بمجموعة راما الطبية و مراكز الاسنان التابعة لها
اختبار تحليل الشخصية بطريقة مبسطة جدا و تظهر النتائج كما هي موضحة بالعرض ، يساعد ذلك الانسان على التعرف على مميزاته و عيوبه الشخصية ليتحكم في ذاته و علاقاته
لابد من عمل الاختبار لمعرفة نوع شخصيتك ، لو مهتم برجاء راسلني و سأرسل لك الاختبار و اعينك على فهم شخصيتك ببساطة و بدون مقابل
Corantor is a hi-tech global company with a traditionally low profile. Until recently, if you asked anyone if he knew the corantor brand name, the like hood was that he would say yes. However, he might not have known what Corantor provides in the way of its total product range, and might have associated the brand name and company with traditional technology.
The "Let's Make Things Better" global brand campaign has raised the corantor profile, and provided it with a more focused and distinctive personality.
From your point of view, what did corantor do to build its strong Brand and be well known by every one?
Not every product is a Brand. And your company has a lot of products to sell. Tell a success story from inside your company about turning, building, re-launching a brand what are the steps that were used towards this brand, or launch a new brand in to the market. And mention from your point of view and with understanding of the branding cycle what is/are the thing(s) that your company were missing that made this brand failing in the market, and what was the problem, and how did your company do to re-brand or re-launch it and made it a successful brand and be able to compete successfully in the market.
The debate about which to brand first the company or its brands, from your point of view supported by examples which comes first and why.
Also, tell us about your company and its Brands.
What did your company do to brand itself and what did it do to brand its products, and what are the positive things and negative things for branding itself first and if branding its products first.
Brand experience has attracted a lot of attention in the Marketing practice. With consumers seeking not only functional benefits of a brand but also emotional experiences, brand experience theory attempts to provide answers on how brand experience can be measured and how it effects consumer behavior.
Every point of contact that an audience interacts with the brand is an opportunity to make a positive impression and influence attitudes. These interactions directly impact the decision to purchase or recommend your brand.
The purpose of this study is to evaluate the relationships among brand experience with Product attributes, outlet environment and employee interaction with the customer. Understanding these relationships is helpful to managers in their assessment of the level of appeal that will influence target consumers’ perception of brand personality, as well as their brand experience.
Q1-Give examples of how value is added to warburtons products
Q2-Explain how one firm can contribute to the primary, secondary and tertiary sectors within the same supply chain?
Q3- Analyze how a manufacturing can ensure suitability in its supply chain?
Q4- Discuss weather managing the supply chain responsibly improve customer satisfaction?
Academic Research, part of MBA study in AAST. Consumer behavior subject.
The findings show that the selected sample of people are all social media users but the level of addicting the social media is differs from person to other. Furthermore, it shows that there is a significant positive relationship between social media addiction and different life dimensions destructions in the Egyptian society, in all manners such as the personal relations, work productivity, health and lifestyle. Accessibility and time spent on social media affects the degree of addiction and so the destruction as well.
Nokia case study- What is wrong in the US market for mobile phones- can Nokia...Dr. Haitham Ibrahim
Question #1: Describe the distribution channels of mobile phones from Nokia to its end consumers in the United States.
Question #2: What are the reasons for the global leadership of Nokia in mobile phones?
Question #3: Why is Nokia the market leader in mobile phones on the world basis, but not in the US market?
Question# 4: What can Nokia do to recapture the number 1 position in the US market?
The exam body:
First question:-
Komatro is the health-conscious juice company which began a couple of decades ago when Greg Steltenpohl, Gerry Percy and Bonnie Bassett began squeezing fresh oranges on a $200 hand juicer. The company was growing strongly with annual sales rising 30% per year and approaching $90m. The company had established a strong brand with enormous customer loyalty.
On October 30, 1996, everything changed. Health officials in Washington state informed the company that they had discovered a link between several cases of E. coli 0157:H7 (E. coli bacterial poisoning) and Komatro fresh apple juice.
The link was confirmed on November 5. As the crisis played itself out, one child died and more than 60 people in the Western United States and Canada became sick after drinking the juice. Sales plummeted by 90%, Komatro's stock price fell 34%. Customers filed more than 20 personal-injury lawsuits and the company looked as though it could well be destroyed.
You are the Marcom Manager of Komatra Company, will be writing a press release to handle the crisis that your company is facing.
Second question:-
You have been asked to advise a club to which you belong on how to manage its communication program.
Develop for the club its own communication model “IMC campaign” and explain how the campaign can help the club identify its communication problems and develop better communication program and activities.
Third Question:
Question 3:
Sales promotion is one of the integrated marketing communication tools; it is defined as “a direct inducement that offers an extra value or incentive for the product to the sales force, distributers or the ultimate consumer with the primary objective of creating an immediate sale”. With respect to the two presented sales promotion offers below; Offer 1: Dominos “buy one large pizza and get the other free” and Offer 2: Procter & Gamble “buy Ariel and get Downy for free”. Please analyzing the two below offers, and state how these two offers can affect the consumer Decision-Making process for the promoted item.
Fourth Question:
From your understanding of the personal selling process, describe how could you apply the steps of the personal selling process on one of your products in your company, and explain how you implement it from the first step " prospecting" till
international marketing assignment about Marks and Spenser entering China Market and their marketing mistakes, and recommendations about the right way of positioning, branding and marketing strategies and tactics
It was an assignment for Marketing Management Course ( MBA) :
Content
o Literature Review
- Magazine industry overview
- Highest Magazine distribution Globllay
- About Yalla Saha Magazine
o Company mission
o Company vision
o Market Size
o Environmental Analysis
- Macro-Environmental Analysis
- Micro-Environmental Analysis
o SWOT
- Strengths
- Weaknesses
- Opportunities
- Threats
o Marketing Objectives(7PS OF Media)
- Product Elements:
- Place and time:
- Price:
- Promotion and education:
- Process
- People
- Productivity and quality
o Positioning Strategy
- Value proposition
- More for more
- More for the same
- The same for Less
o Positioning Map
o Positioning Statement
o Positioning Analysis
- Market Analysis
- Internal Analysis
- Competitor Analysis
o Key Advertising Personnel
- Creative Director
o Creative Writers
- Account Executive
- Account Planner
- Traffic Manager
o Media Buyers
o Media Planners
o Advertising Campaign Management
- Advertising Research
- Advertising Objective
- Advertising Budget
- Selecting Media outlet
- Creative Brief
Brand Story Telling keys to be used when you think about your brand story as a type of content
مسألتش نفسك كده ، هو أنا ليه عارف قصة حياة ستيف جوبز و عاش امتى و مات ازاي و ليه سمى شركته “أبل” و مين اللي مشاركينه.. و امتى فصلوه من الشركة و امتى رجعوه.
مش بس ستيف جوبز، لا ده كمان زوكلربرج بتاع “فيسبوك” و انه لسة كان بيحتفل بعيد ميلاده و الشعب المصري سف عليه كل عادة .. احنا ليه بنعرف المعلومات دي .. احنا مجرد عملاء عندهم ليه تشيلني همك و تحكيلي قصتك و مشاكلك؟!
عني كل شركة بتحكيلك قصتها عشان ترسم في دماغك شخصية معينة للشركة دي او المنتج ده ، زي ما كنا بنرتبط زهنيا ببطل القصة هترتبط زهنيا بالشخصية الخيالية بتاعت البراند ده بمجرد اني احكيلك قصته.
نفهم من كده ان ال Brand story او اللي ساعات بيسموه story branding :
– مش مجرد سرد معلومات او محتوى بيتحط في موقع ولا بروشور او بتصوره في فيديو، لا ده صورة لازم ترتبط بذهن الناس سواء العملاء او المستثمرين او اين كان الشخص المستهدف ، و تكون الصورة دي متكاملة فيها حقائق و فيها احداث و فيها روابط عاطفية تربط الناس بيها ” كان يا مكان يا سعد و يا اكرام كان في براند “
– انت في الاخر بتتكلم مع بشر يعني بيحسوا و بيحبوا و بيكرهوا فلازم القصة تبقى محبوكة صح وكأن حد اللي بيحكيها عنك.
– الBrand story ده وسيله قوية جدا لربط العملاء بيك و بتكون صورة ذهنيه عن شركتك او منتجك بصرف النظر عن حجم الشركة ومكانها.
طيب ازاي اكتب قصة عن البراند بتاعي، قبل ماتعرف طريقة كتابة القصة ، لازم تتعرف الاول على مفاتيح البراند عشان تقدر تستخدمها في تكوين القصة. انا جمعتلكم المفاتيح كلها في البرزنتيشن دي:
Antibiotic Stewardship by Anushri Srivastava.pptxAnushriSrivastav
Stewardship is the act of taking good care of something.
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
WHO launched the Global Antimicrobial Resistance and Use Surveillance System (GLASS) in 2015 to fill knowledge gaps and inform strategies at all levels.
ACCORDING TO apic.org,
Antimicrobial stewardship is a coordinated program that promotes the appropriate use of antimicrobials (including antibiotics), improves patient outcomes, reduces microbial resistance, and decreases the spread of infections caused by multidrug-resistant organisms.
ACCORDING TO pewtrusts.org,
Antibiotic stewardship refers to efforts in doctors’ offices, hospitals, long term care facilities, and other health care settings to ensure that antibiotics are used only when necessary and appropriate
According to WHO,
Antimicrobial stewardship is a systematic approach to educate and support health care professionals to follow evidence-based guidelines for prescribing and administering antimicrobials
In 1996, John McGowan and Dale Gerding first applied the term antimicrobial stewardship, where they suggested a causal association between antimicrobial agent use and resistance. They also focused on the urgency of large-scale controlled trials of antimicrobial-use regulation employing sophisticated epidemiologic methods, molecular typing, and precise resistance mechanism analysis.
Antimicrobial Stewardship(AMS) refers to the optimal selection, dosing, and duration of antimicrobial treatment resulting in the best clinical outcome with minimal side effects to the patients and minimal impact on subsequent resistance.
According to the 2019 report, in the US, more than 2.8 million antibiotic-resistant infections occur each year, and more than 35000 people die. In addition to this, it also mentioned that 223,900 cases of Clostridoides difficile occurred in 2017, of which 12800 people died. The report did not include viruses or parasites
VISION
Being proactive
Supporting optimal animal and human health
Exploring ways to reduce overall use of antimicrobials
Using the drugs that prevent and treat disease by killing microscopic organisms in a responsible way
GOAL
to prevent the generation and spread of antimicrobial resistance (AMR). Doing so will preserve the effectiveness of these drugs in animals and humans for years to come.
being to preserve human and animal health and the effectiveness of antimicrobial medications.
to implement a multidisciplinary approach in assembling a stewardship team to include an infectious disease physician, a clinical pharmacist with infectious diseases training, infection preventionist, and a close collaboration with the staff in the clinical microbiology laboratory
to prevent antimicrobial overuse, misuse and abuse.
to minimize the developme
Leading the Way in Nephrology: Dr. David Greene's Work with Stem Cells for Ki...Dr. David Greene Arizona
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2. Project
Objectives
Patients who have to wait for long
periods of time are usually
not very happy with the hospital and it
can set a bad tone for the overall visit.
Patients need to know we are respecting
their waiting, so there are some ways to
lessen the stress and show that we are
considerate of our patient’s time.
3. In this project we will work on two
pillars:
Reducing
waiting time
Consuming
waiting time
4. Problem
Concerned
department
Action Due Date
Doctors delays and
cancellations
OPD
More focusing on
doctor commitments to
their appointments.
Adjustment drs
operations' time with
his clinic to avoid the
delay
Running
Reservation Sys. OPD & Call center
Quality Survey to
evaluate the new
reservation sys
"Comes first enters
first"
in addition to Increase
sampling size with
more focus on cash
patients
8/12/2015
5. Problem
Concerned
department
Action Due Date
long examination
duration
OPD & Call center
We recommend
informing the patient by
the timeline of his
examination each
according to the doctor
examination duration.
Ex: E.N.T patients 1st 5
patients to be present at
6:00 pm, the 2nd 5
patients to be present at
7:00pm…etc
Running
Absence of Quing system
like in SMH
IT 16/12/2015
6. No enough seats in the waiting areas Hospitality 15/12/2015
strengthen the Mobile Network IT
Waiting mobile
companies offers
WIFI efficiency IT 3/12/2015
First Aid videos to be displayed on
LCDs
Media + Community 15/12/2015
Educational material for the most
common diseases to be displayed on
LCDs
Community + Media 15/12/2015
sessions for
(Injections+Hypertension &diabetic
check up)
Community + Nursing
once per week
starting from
1/12/2015
Problem
Concerned
Department
Action Due Date
7. Library (Books+Novels+Quraan)
Community
+Customer Service
15/12/2015
Mobile Charger box IT 20/12/2015
Sound system IT
Sound system playing
soft music and
announcing our offers
30/12/2015
Kids corner community
to be included
coloring books +
origami materials +
toys
20/12/2015
Play station area community 30/12/2015
Problem
Concerned
Department
Action Due Date
8. Items Cost Count
Play station 5000 L.E 1+P.s stand
Ben bags 5000 L.E 10
Kids’ corner 1000 L.E All kids’ corner
Charger locker 1000 L.E 1
Repeaters 3000 L.E 3