I think we can all agree that any technology deployment works best when it is aligned with real business value. This has been demonstrated by the willingness of companies to invest millions in ERP systems, recognizing that although the implementation and configuration of an ERP is a painful process, the outcome of having better inventory, supply chain and financial management is a necessity for running a business. Similarly, business have come to rely on the vast array of desktop software, most notably MS-Office, as genuine productivity tools. But what about the gulf in the middle, between the enterprise and the desktop? What about department level workflow, document sharing, social networking in the workplace, and automated services for internal employees? Is there genuine business value there? And is SharePoint 2010 really the first “ready for primetime” platform that can deliver on the third leg of an enterprise IT strategy, bridging the gulf between the enterprise and the desktop? This presentation will explore the alignment between the capabilities of SharePoint 2010 and real business needs for team, department and enterprise –level collaboration, use real world examples of best practices for developing a roadmap for success, and explore the non-technical factors that have the potential to make or break the success of collaboration within your enterprise.

1. The New World of Collaboration
It’s nice to share, or is it...?
Bob Kreha, PMP
BrightStreet Group, USA

2. Agenda
• What I’ve been doing lately
• Collaboration as a “hot topic” – how we got
here
• Now what - strategies for providing an
environment conducive to collaboration
• Open Discussion

3. What I’ve been doing

4. Different Industries – similar objectives

5. How we got here

6. How we got here
Lawson
SAP
Cerner
Photo
shop
Excel
Word
The desktop

7. What goes on in the Gulf
• Less rigid than the relatively inflexible
processes that run the core business
• Requires a team that can last from 30 minutes
to a year
• More complex than desktop tools can handle

8. The most successful collaborative workflow
engine of all time!

9. The “Who Cares” slide!
Virtual workers
Worker stratification (contractors, vendors, partners, etc.)
Aging workforce
Attachment hell and Outlook as your corporate document
mgmt system
• You can’t search for what isn’t there…
•
•
•
•

10. A user’s perspective
·
My personal “Collaboration site” is ALWAYS full – if we are suppose to store documents there, give us more space (especially for mobile workers)
·
It seems to be the solution for everything – create a Collaboration Site, put it on Collaboration site, etc. People just roll their eyes when someone says
this.
·
Shared / team sites seem to become “dumping” grounds, and never kept up-to-date.
·
User learning opportunity – with team sites, nobody puts anything out there, but still just sends emails with attachments, etc. instead of posting on
“Collaboration site” to share with others
·
Rarely are the sites used to their full capacity – calendars, to do lists, etc.
·
It’s almost more of a chore to put things on “Collaboration site” (another learning opportunity for us)
·
User fear – it appears to be very overwhelming; especially when it’s MANDATED that you switch to “Collaboration site”, and you just have to learn it.
(yes, we had classes but I didn’t attend, and I’m guessing most people didn’t – unless they were one of the people who were deemed “Collaboration
site” expert for the team)
·
Understand that there will be different levels of user needs – marketing / communications could probably utilize the calendars, forms, etc. while
another group simply does just need it as an archival spot for documents.
·
It’s frustrating when you are trying to save to your Collaboration site, for example from Excel, and it lets you do it one time, but then won’t let you
another time. Fickle.

11. It’s nice to share

12. Maslow’s Hierarchy

13. Bob’s Hierarchy for Sharing
A wiki
Document
Libraries
Network file share
My C: Drive
A printed copy on my desk

14. The other side of the pyramid
Information
is power
I don’t trust
our VPN
I’ll share it when it’s
finished (as a PDF)
Someone else could take credit
for my work
I don’t want department XYZ seeing
what we’re doing

15. Collaborate or drown?

16. Barriers to Sharing?
Best Practices
Lessons Learned
Project Status
Documents

17. I don’t want department XYZ seeing what
we’re doing
Someone else could take credit
for my work
I’ll share it when it’s
finished (as a PDF)
I don’t trust our
VPN
Information
is power
To be successful, you have to invert the pyramid

18. Now what?
Strategies to expand the adoption of collaboration without
creating a new digital landfill

19. Strategies
Productivity
Transparency
Anthropomorphism
Governance
Wow, is it 5:30 already??
Really, I WANT you to know…
The nirvana of personalization
SPD’s and CDU’s

20. Productivity
if you build it, they will NOT come…

21. Productivity
Collaboration is
not about
proximity, it’s
about trust…

22. Productivity
Employee Services
Forms Management
Project Truth
News!
Work Spaces
Who’s on First

23. Productivity
A model
portal

24. Transparency

25. Transparency
Lawson
SAP
Cerner
Photo
shop
Excel
Word

26. Transparency

27. Transparency
You know you make me want to shout!

28. Transparency
News
Corporate
Information
universally of
interest to all
employees
Executive Blogs
Taking news and
putting a face on it
Projects
What is everyone
working on and
how is it going
Balanced
Scorecards
How are we doing,
really
Strategy
Where are we
going next and
what is your role in
that?

29. Anthropomorphism

30. Anthropomorphism

31. The Art of Governance

32. Governance – Dante was right

33. Governance – Only nine circles??
•
The Nine Circles of Hell
•
•
•
•
•
•
•
•
•
First Circle (Limbo)
Second Circle (Lust)
Third Circle (Gluttony)
Fourth Circle (Avarice and Prodigality)
Fifth Circle (Wrath and Sullenness)
Sixth Circle (Heresy)
Seventh Circle (Violence)
Eighth Circle (Fraud)
Ninth Circle (Treachery)

34. Bob’s six circles of Governance Hell

35. There’s no “I” in Governance

36. Governance – good sports

37. Governance – how much is too much?

38. Summary

39. Thank you!