With the pace of change with digital tools it can be hard to keep up and deliver great, relevant training information and content. In this we cover the ‘Digital Workplace’ building blocks, a framework which underpins NEXTDC's digital strategy and connects the end training to company values, and to ways of working (rather than technology).
15. 15nextdc.com
THE BUILDING BLOCKS OF YOUR DIGITAL WORKPLACE
Window to your digital workplace (Intranet)
The digital toolbox (Office 365)
Service delivery
(ServiceNow)
Customer relationship
management
(Salesforce)
Business
applications
Social
collaboration
Email / Calendar
HR information systems
Search
THE TOOLS FOR EXCELLENT CUSTOMER OUTCOMES
OUR DIGITAL WORKPLACE
Enterprise resource planning
(Great plains)
Messaging
Document
collaboration
Project
management
Supporting systems
Discovery
We seek answers and
provide quality content
for others to do the same.
Working out loud
We openly share what we
are working on, to
communicate and
promote innovation.
Flexibility
We support customers
anywhere, anytime.
Action
We do the right activity,
at the right time for
excellent customer
results.
Collaboration
We work together across
silos to drive innovation
for customers.
Reporting
Productivity
applications
17. • Comments and co creation
• Tracked changes
• Sharing links
• Video conferencing
• File and screen share
• Co creation
• Common location
• Shared resources
• From anywhere
• Manage a group
• Share links and images
• Discussion
COLLABORATION
We need a common
view of our work.
We share and
collaborate on more
than just documents.
I want to share ideas
with my team.
I’m working on a document
and need others’ input.
I need to collect
information and ideas
about a topic.
I’ve got too many versions
of the same document
being emailed around.
I want our team to be able
to work from anywhere.
I need to manage all the
feedback on this document.
Document collaboration Real time collaborationWork space collaboration Social collaboration
Files | Storage Sharing | Resources Meetings | Conferencing Collection | Discussion
We work together across silos to drive innovation for customers. #oneteam #brightideas #customerfirst
Our regular conference call is
stifling, we need to share
visuals, not just audio.
I want to bring my team
together, but we’re in
different locations.
We need to do a brainstorm,
but not sure what to use.
My cross-functional group
needs to discuss stuff.
18. • Notifications
• Settings
• Send email with purpose
• Set tasks
• Manage meetings
• Note taking
• Note sharing
• Sketching
• Managing services
• Working on deals
• Internal requests
ACTION
I want to share my notes
with others.
I need to manage meeting
agendas and minutes.
I need fulfil a customer
order.
I only want pop-ups for the
things which are important
to me.
I’m looking for details about
a lead.I want to keep up to date,
but I’m not sure what is
important.
I have so many note
books, it’s difficult to
keep them organised.
My inbox is a mess.
Reduce the noise Task focussedTake note Support customers
Pop ups | Emails Record | Search | Share Mail | Calendar | Tasks Create | Fulfil | Monitor
We do the right activity, at the right time for excellent customer results. #frugalnotcheap #thepursuitofexcellence #customerfirst
I need to work on staff
requests.
I need to manage
meetings for myself or
my team.
I need to contact an
external party.
I need people to complete
a task with a deadline.
19. • Search people and content
• Browse information
• Create content for others
• Search people’s profiles
• Keep your profile up-to-date
• Browse and ‘favourite’ content
• Ask a question
• Look for answers
• Share solutions and ideas
• Request services
• Report problems
• Track your requests
DISCOVERY
I found a cool solution that
others can benefit from.
I need help solving a
problem.
I’m looking for someone
to help with a product
question.
I need to find the latest
version of a policy.
I am looking for
information about a topic.
I’m looking for what
other people say about a
topic.
I have information to
share that is useful for
everyone.
I’m looking for a document I
work on regularly.
I want to help people
understand my role
and my team.
Find and create Explore and collectAsk and share Request and report
Search | Browse | Create Content | Policies | Communication People search | Profiles | Delve Requests | Request management
We seek answers and provide quality content for others to do the same. #thepursuitofexcellence #straighttalk #customerfirst
I need to request new
software for my laptop.
I want to nominate
someone for NEXTHERO.
I need to report broken
kitchen equipment.
20. • Show when your working
• Tell people when you’re away
• Share your calendar details
• Chat in real time
• Show your status
• Share your screen
• News feed
• Calendar
• Team and location pages
• Share news and ideas
• Praise your colleagues
• Update your team or group
WORKING OUT LOUD
I have details of an
event people will enjoy.
I’d like people to
understand what my
team does for NEXTDC.
Share your working status Give real time updatesBe open with information Post news and ideas
Calendar | Email News | Events | Content Chat | Status | Screen share Share | Update | Praise
We openly share what we are working on, to communicate and promote innovation. #straighttalk #oneteam #customerfirst
I need to chat with someone
about my work.
I want to let people know
my availability today.
I want to share
information on my screen
with someone.
I want to share an update
with everyone about
progress in our project.
I have some news for
my facility and office
colleagues.
I found a great news
article that I want to share.
I want to praise
someone from another
team for a job well done.
I need to show my working
hours.
I have trouble coordinating
meetings with people.
I’m not going to be in the
office and need to share
details.
21. • Work anywhere
• Any device
• Work on the go
• Desk, bus or data centre
• Present anywhere
• Policies when you need
• Important communications
• Your links anywhere
• Working from home
• Flexible working
• Situation dependent
FLEXIBILITY
I need to look up
someone’s number.
I want to check the latest
corporate news in
between meetings.
My home situation has
changed, I need more
options.
I’m on the way to work
and need to jump on a
conference call.
I need to check my mail, but
my laptop is at work.
I have personal
commitments and can’t get
to the office on certain
days.
I’m working from home,
but want to use my own
device.
I’m in the data centre
and need to check a
procedure.
I’m visiting a client and
have laptop failure.
I need an easy way to
manage the receipts for
my expenses.
I have an idea to take
down and share.
Access anywhere Mobile applicationsMobile intranet Flexible working
Web based | Office apps Content | Policies | Communication Windows | iPhone | Android Work-life balance | Flexibility
We support customers anywhere, anytime. #brightideas #frugalnotcheap #customerfirst
App stores
37. nextdc.com 37
“Thank you for your insightful sessions re flexibility in the
workplace! I had a 'stroke of genius' one morning when I
had to attend a last minute customer negotiation, and
had left my laptop at work. Thanks to your session, i
remembered i could log onto Office 365 securely from
my home laptop, and access all the documents that I
needed to be effective!
- Alisha
42. Look at what other’s are doing, then
Adapt to what works for you
Plan and budget for change
Senior leadership support
Build a champion network
Use the tools
Reinforce your messaging
45. 45nextdc.com
GET IN TOUCH Rebecca Jackson
NEXTDC
Digital Workplace Coordinator
rebecca.jackson@nextdc.com
@_rebeccajackson
linkedin.com/in/rebeccajljackson/