Voxel offers two types of managed hosting: ProManaged and BaseManaged. ProManaged includes 100% uptime guarantees, unlimited systems administration, migration assistance and proactive administration. BaseManaged does not include managed application uptime guarantees or unlimited systems administration, but allows more customization. Both utilize Voxel's optimized Linux environment and offer services like load balancing, firewalls, backups and storage.

1. Voxel Managed Hosting Offerings 1
Pro or Base Managed Hosting Managed Hosting Service Comparison
Expert Support for Linux OS Stack
Limitless SAN Storage
ProManaged BaseManaged
Load Balanced Clusters
Power and Network SLA 100% Uptime 100% Uptime
Managed Application SLA 100% Uptime None
sales@voxel.net Migration Assistance Yes No
t:212.812.4190 Proactive Administration Yes No
Systems Administration Unlimited Billed Per Incident
Overview (“VSE”), Voxel’s specially packaged operating system
derived from the stable RedHat Linux platform.
Voxel offers infrastructure deployments in two fla- Voxel engineers have custom-tuned the environ-
vors: ProManaged Hosting or BaseManaged Host- ment for a variety of common use cases (e.g. web
ing. These can be mixed and matched according to serving, database serving, storage system, etc.) and
what suits your deployment needs. included our optimized monitoring, performance
and stability tools. Don’t worry - we promise it’s
ProManaged Hosting is truly a “worry free” solu- every bit as compatible and faster to boot!
tion, whereby Voxel takes full responsibility for
proactively managing your infrastructure deploy- BaseManaged Hosting offers all our technologies
ment. Included is our white glove support, a dedi- but let’s you sit in the drivers seat and handle your
cated Account Team, periodic performance audits, environment on a day-to-day basis. This allows
and unlimited Systems Administration to support you to build and deploy your own solutions
your environment. Voxel Engineers will help you to according to internal best practices or criteria,
determine your capacity, performance and uptime while having the safety net of qualified Systems
requirements and plan for changes. Administrators on call.
The only prerequisite for our ProManaged Hosting
is that you utilize the Voxel Server Environment

2. Voxel Managed Hosting Offerings 2
Managed Applications ProManaged MySQL Firewalls and VPN
MySQL has quickly become one of the most Voxel’s Firewall and VPN solutions utilize Cisco
ProManaged Apache popular Database applications on the market, yet Adaptive Security Appliances (ASA). Stateful Packet
still requires significant expertise to scale. VSE’s Inspection and optional Intrusion Prevention Ser-
The webserver of choice at Voxel is Apache. The VSE MySQL reports vital usage statistics for moni- vices, provide security between your servers and the
Apache is pre-optimized and hooked into our central- toring, trending performance and determining Internet. Bundled VPN services enable private com-
ized monitoring system. All statistics are fully avail- bottlenecks. munication to your infrastructure over an encrypted
able through the Voxel Customer Portal. Voxel will connection.
establish a comprehensive monitoring profile for your Immediately following a ProManaged MySQL de-
web application, including usage statistics, traffic ployment, Voxel System Administrators will evalu- Load Balancing
profiles and clear escalation paths. ate your database for optimizations. We’ll also dig
deeper and make recommendations for improving Voxel’s Load Balancing solutions utilize Foundry
Day to day configuration, such as adding additional indices and slow queries. ServerIron Application Switches, allowing your appli-
domains, configuring SSL certificates, adding ad- cation to scale horizontally and evenly distribute traffic
ditional modules, or configuring Apache to offload Storage across multiple servers. Specialized metrics intelli-
content to VoxCAST is all covered by Voxel’s expert gently assign connections and, in the event of a server
engineers. NFS, iSCSI, DAS - ProManaged storage comes failure, redirect traffic to available resources.
in three options: Network File System (“NFS”), a
ProManaged PHP storage format optimal for offering multi-server CDP Backups
access to content repositories; iSCSI, high perfor-
PHP is preinstalled and optimized for common ap- mance block-level storage for use with a clustered Voxel’s Continuous Data Protection (CDP) Backup
plications and frameworks, along with proper accela- file system or as a single-server target; Direct performs block-level, incremental replication of your
tion options where appropriate. Additional modules Attached Storage (“DAS”), a cost effective way to entire hard disk, offering complete data integrity with-
required by your application will be appropriately upgrade to 45TB of storage to a single server. out interrupting server operations - even for MySQL.
installed and tested by Voxel engineers. Restores are available on a per file, directory or entire
system basis through an online interface.