LIOF 2017 Vladyslav Kopanko "Задоволеність клієнта/споживача & керування впровадженнями"

1. Client/Customer
Experience & Delivery
Management
VLAD KOPANKO,
VP DELIVERY

2. Key facts
35Years old
14Years
4WW Brand
of IT & Telecom
management
experience
Ericsson, Nokia,
Nokia-Siemens,
Hewlett-Packard,
Microsoft
has joined Innovecs and
run Delivery2014

3. industries
GAMING &
ENTERTAINMENT
LOGISTICS &
SUPPLY CHAIN
EDUCATION
ADTECH
FINTECH
HEALTHCARE
TELEKOM
E-COMMERCE &
RETAIL
MEDIA &
PUBLISHING

4. Yourassets /
the beginningofthe way
SALES
DELIVERY
CORE TEAM
BRAND &
REPUTATION
CUSTOMER
EXPERIENCE

5. SALE no product
and no services
SALE Locally by DNA
SALE brave
SALES

6. Deliver. Just deliver.
Be a trusted advisor.
Become a partner.
DELIVERY

7. Open door policy
Clear KPI’s and Goals
This is about business
CORE
TEAM

8. 1 person brand
Client’s brand and
recommendations
Corporate brand /
PR & Marketing
BRAND &
REPUTATION

9. Care about your Client
Do the right thing instead
of do the things right
Clients = Sales
CUSTOMER
EXPERIENCE

10. SALES
DELIVERY
CORE TEAM
BRAND &
REPUTATION
CUSTOMER
EXPERIENCE

11. THANK
YOU!