Centaer Consulting is a business consulting and development company that uses an agile approach to help companies and institutions where customer relationships are critical succeed. The company believes challenges can be overcome through actions based on methodologies and experience. Centaer offers consulting services in areas like motivation, performance management, tendering, interim management and quality management. It also provides education programs in communication, complaint management, and sales. Additionally, Centaer assists with development of KPI and reporting systems, change management, business process design, and project management.

1. INTRODUCTION
WELCOMETOCENTAER!

2. 2 Centaer Consulting is a
business consulting and
developing company.
Using agile approach to help
companies and institutions
where customer relationships
are critical to succeed!
This is the company where
you are in Cent(a)er!

3. 3 We have learned from real life
experience that top
performance can be achieved
through hard challenge.
We believe these challenges
can be won through actions
based on applied
methodologies and serious
experiences.
It is critical that actions can be
executed if it is fully owned by
actors, if it s in the Cent(a)er!

4. Gáll Tamás – managing partner
• Engineer
• Worked for multinational technology companies
at several management positions.
• Experiences: staregic sales and management
practices at IT and telecommunication industries.
• Specialities: strategic planning, business
development, enduser- and channel partner
development, team building.
• Work experiences:
• IBM country sales leader,
• Oracle regional sales manager,
• Avaya country manager,
• Compaq channel sales manager
4

5. Szabó Tímea – senior consulting partner
• Economist
• 15 years experience of customer relationship.
• Worked for sales and customer services
positions.
• Specialities: customer services and IT helpdesk
solutions.
• Committed to quality and care in customer
relationship.
• Work experiences:
• Invitel B2B sales manager
• UPC Senior telemarketing manager
• UPC Quality manager
• UPC Senior call center support manager
• Citibank team leader
5

6. CONSULTING

7. 7 Motivation, performance
management
Tendering
Interim management
Business modelling
Quality management
CC, SSC
Implementation
Customer relationship
strategy
Education programs

8. EDUCATION

9. 9
Communication
Managing tough
situation
Complaint management
Sales activities
Route to management
Quality management
Mentor programs
Adapting to business

10. DEVELOPMENT

11. 11
KPI and reporting
systems
Management
communication
Change management
Business process design
Satisfaction survey
Project management
Hiring selection

12. REFERENCIES

13. 13

14. 14
Wearewaiting foryour questions:
Emailaddress:office@centaer.com
TímeaSzabó:06704584073 Email:timea.szabo@centaer.com
TamásGáll:06706985738 Email:tamas.gall@centaer.com

15. YOU ARE IN CENTAER!