Tony Stewart is an experienced operations manager with strong leadership, communication, and technical skills. He has over 20 years of experience managing restaurants and technology companies. He is adept at motivating employees, improving processes, and increasing sales. Stewart has expertise in database management, content management systems, and social media tools.

1. TONY W. STEWART
Dedicated leader with a professional image and strong work ethic
• Experienced in operations management, sales, budget development, staffing, and communications
• Adept in all phases of communicating effectively with customers, vendors, and staff
• Able to motivate employees to perform to their maximum potential
• Strong organizational and planning skills; adaptable; always looking for new challenges
• Excellent written and verbal communications skills
• Exceptional knowledge of information technology and web-based communication tools, including
content management systems and social media
• Skilled in database management, design, and popular office-based applications
• Demonstrated leadership potential and proven interpersonal relationship skills
• Basic knowledge of HTML
• Expertise in Mac and PC and UNIX environments.
Ryan's Steakhouse - Co-General Manager 2008 to 2010
• Self-trained to be proficient working every position in BOH operations
• Worked above and beyond job requirements to maintain severely understaffed store
• Strong performer in running FOH operations
• Consistently motivated staff to achieve store objectives
• Handled Sanitation Manager duties and consistently scored 100 on health inspections
IHOP of Lexington - General Manager 2007 to 2008
Served as Associate Manager for 2 months and was quickly promoted to General Manager at the busiest store
in the Ohio/Kentucky region.
• Consistently achieved weekly/monthly controllable expenses goals
• Improved the pre-existing financial reporting by building an inventory database that was easy to use
and provided better food inventory, supplies, cost, and statistics. Linked database in to weekly and
monthly P&L report. All stores in the franchise eventually used this project.
• Scored 96% (Top National Performer) on yearly Operational Assessment Report (evaluation by
Home Office, which ensures that, franchised stores and operating within standards)
• Personally handled all HR responsibilities, approving new hires and ensuring that all federal, state,
and local protocols were followed and up-to-date
• Improved employee training program by creating trainee workbook, being personally involved with
all new employee training and follow-up evaluations, dramatically improving retention
• Delegated responsibilities to management /staff and motivated them to do their best
• Maintained a very clean operation, scoring 99 on last health inspection
Cracker Barrel Restaurant - Corbin, KY - Senior Associate Manager 2005 to 2007
• Successfully managed 3rd busiest store in the company of 538 stores
• Within top 10% of managers within company; increased sales and maintained a perfect record of
zero guest complaints
• Top Performer in employee retention with 95% retention in last fiscal year
• Assisted and lead effort to make company goals for labor, food and supplies cost.
• Scored 100 on last health inspection.

2. Furlongs Restaurant - Lexington, KY - General Manager 2003 to 2005
• Recruited, hired, supervised, scheduled, and motivated a staff of over 50 people
• Investigated and resolved food/beverage quality and service complaints, ensuring customer
satisfaction and repeat business
• Planned menus, estimated F&B cost and purchased inventory
• Trained service staff to enhance customer service and increase profits through suggestive selling
• Responsible for budgeting, cost control, payroll, and general accounting
• Developed new catering and banquet business: via telephone & face-to-face prospecting, created all
marketing collateral materials; increased sales over 40%
• Merged companies
• Maintained expenses budget through accurate planning, waste reduction, purchasing and cost
effective operating procedures
ICG USA / Global Graphics - National Sales Director/General Manager 1996 to2003
• Dealer / OEM development and management
• Sales presentation conception and training
• Development of all advertising and marketing tools
• Identified markets for new software and hardware development
• Direct team/dealer sales training and management
• Managed office staff, service engineers, and over 90 sales representatives in over 25 states
• Very successful 1st year with 60% profit margins
ICG North America - Vice President / Tech Support Manager 1996 to2003
• Liaised with manufacturers throughout the world to expand product base
• Wrote company business plan for public stock offering
• Implemented policies and procedures for staff
• In 3 years, increased sales from $1 million to over $5 million per year
Ace International - General Manager / Tech Support 1996 to2003
• Created software tools for Accounting, Marketing, Sales, and Equipment Service
• Implementation of these tools increased overall profit margin by 100%.
• Integrated computer application methods, which regulated all procedures, enhanced public
perception of the company, and energized the staff. Efforts led to a merger with larger international
company.
• Provided Technical Support for Raster Image Processing units and Workflow application in
Macintosh and NT environments
Marriott Mansion Restaurant
Valet/DRA - October 87 to July 91; Back waiter - July 91 - spring 92; Captain - Spring 92 - August 97
• Provided high profile customer service in this 4-star, 4-diamond premier restaurant
• Received company's quality champion award six times
• Recognized as the top sales person for Wine and Food.
• Completed Excellence in Wine and Food Sales training course.
• Education
University of Kentucky 1992-1996
• A.S. - Business Administration and Microcomputer Applications
• AGFA imaging: Avantra, Accuset, Proset equipment technician certifications
• ICG (Itek Colour Graphics) equipment technician certifications
Computer Skills Thorough technical knowledge of Microsoft Windows and Macintosh operating systems
Hardware: Networking and Integration, Hardware Assembly AGFA Imaging systems, ICG Scanning systems
Software: Microsoft Office Expert, Highly competent all Adobe applications, Experience with most commercial

3. spreadsheet, database, accounting utilities.
Additional experience: 2 years of additional experience working as internal subcontractor; Toyota
Manufacturing and IBM.