This document summarizes the professional experience of Alfredo Diaz Suarez including roles at Apple, The Ritz Carlton, and various hospitality and culinary positions. At Apple, he led cash operations and mentored employees. At The Ritz Carlton, he coordinated amenities for large groups and ensured guest satisfaction. He has a bachelor's degree in hospitality management and is pursuing a master's degree in user experience design to work in experience design and marketing.

1. EXPERIENCE
Apple
Cash Operations Lead & Mentor
Aug 2014 - Ongoing Miami | New York
• Provide frontline customer experience support for the
day-to-day operations of Apple Retail Stores and POS
systems.
• Responsible for cash accuracy systems and processes.
• Possess thorough knowledge of company policy and
procedures, especially regarding POS, loss prevention,
and safety.
• Maintains detailed knowledge of current promotions,
merchandise features, and store inventory.
• Train and mentor new and existing employees on
company culture, policies, procedures, and systems.
Vision & Purpose Lead (Experience)
Jan 2016 - Apr 2016 Miami
• Lead the store’s employee and customer experience by
training the team on Apple’s culture, values, company
goals and focuses, to increase internal and external
customer satisfaction.
• Own the customer journey experience from beginning to
end, adhering to company standards and expectations.
• Own the internal customer experience by spreading
knowledge and awareness of Apple’s culture-centric
humanistic approach of providing employees with
exceptional enriching experiences and personal growth.
Visual Merchandising Specialist (Interim)
Nov 2014 - Jan 2015 Miami
• Supported store as interim Visual Merchandising
Specialist.
• Led visuals team through multiple overnight holiday
merchandising planogram changes.
• Led visuals team during the busiest season in creating
and maintaining an exceptional store experience, by
aligning and going above and beyond Apple’s strict
standards for visual merchandising.
Specialist
Dec 2013 - Aug 2014 Miami
• Provide Apple’s world-class extraordinary customer
experience and service.
• Have thorough knowledge of Apple products, services,
and translate technology-speak into everyday language.
• Connect and build rapport with customers in order to
help them find a complete solution that met their
personal and business needs and enriched their lives.
The Ritz Carlton
Amenities Coordinator
Nov 2012 - Dec 2013 Key Biscayne, Miami
• Create wow moments for guests by anticipating with
surprise and delight, their needs and wishes; helping
create The Ritz Carlton’s legendary customer experience.
• Organize and coordinate daily amenities for groups,
events, and clients. Including accounts of over 500
guests such as Charles Schwab, HP, Sony, etc.
• Work directly with group meeting planners in coordinating
the timely and accurate production and delivery of their
guests’ amenities. Strong teamwork and partnership with
all the different departments of the property to
accomplish clients’ needs and expectations.
• Own guest requests and concerns pertaining to
amenities and room service to ensure satisfaction and
mend relationships.
• Prepare daily reports and employee tip-out.
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Carrabba’s Italian Grill
Head Waiter
Jan 2011- Nov 2012 Tampa | Miami
• Trained new and existing servers, aligning with
company’s culture, standards and expectations.
• Served patrons by creating a unique and personalized
experience.
• Own escalated guest requests and concerns.
• Prepared daily deposit, closing financial reports, and
employee tip-out.
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South Beach Food & Wine Festival
Lead Culinary Associate
March 2012 Miami Beach
• Assisted Food Network chefs with food preparation,
presentation, and led culinary student teams to complete
food preparation to meet timelines for festival events.
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Warner Bros. Studios - Dolphin Tale
Assistant Director Production Assistant (Intern)
Oct 2010 - Nov 2010 Tampa
• Assisted in lock-downs and handled set extras and
actors including Morgan Freeman and Harry Connick Jr.
• Film student with two years of education and experience.
PROFILE
Educated and passionate professional with a Bachelor of
Science in Hospitality & Tourism Management, completing a
Master of Science in User Experience Design. It is my goal
to work for an Experience Design or Marketing company to
pursue my passion of creating unique, world-class
experiences. Seeking a starting opportunity to apply my
education and dynamic background.
STRENGHTS
Customer Experience Hospitality Leadership
Time Management
Strategic Planning
Sales
Driving Results
Training & Mentoring
Operations
EDUCATION
Master of Science | User Experience Design &
Knowledge Management (Ongoing)
Kent State University
Bachelor of Science | Hospitality & Tourism
Management - 2014
Florida International University
ALFREDO DIAZ
SUAREZ
Associate of Arts | Communication & Digital Media
2010
Miami Made College
Languages
English Spanish Italian
alfredod@hotmail.com
(305) 215 -1705
New York, NY