Alexandra Diaz is seeking a full-time business position utilizing her communication, teamwork, and bilingual skills. She has a Associate's degree in Business Administration from Cincinnati State Technical and Community College. Her professional experience includes serving and management positions at several restaurants in Cincinnati, Ohio. She has over 10 years of experience in fine dining, customer service, training staff, and managing inventory.

1. Alexandra Diaz 6042 Wayside Ave Cincinnati, Ohio 45230
513-307-9248; alexdiazmo@gmail.com
Objective Seeking a full time position in the business industry utilizing skills in
communication, teamwork, and bilingual advantages.
Education Associates in: Business Administration.Cincinnati State Technical and Community
College; Cincinnati, Ohio
Professional Experiences current: Jean Robert De Cavev restaurant server.
Server Capital Grille. January 2015-2016
Fine dining experience. Impeccable serving steps to provide your guest with the best
customer service team in the city. Gallo University wine training completed AND CERTIFED.
Account manager Top hat group January 2014- 2015
• Territory management and assignment.Can operate independently and as part of a
team.
• Worked with administration: forwarded requests and unresolved issues to the design
resource by communicating and coordinating with internal departments.
• Recruitment, resume reviews, interviewing and training new members for success on
the field.
• Exceptional customer service, develop customized sales techniques to successfully
sell and upsell services to new or existing clients.
• Skilled at Excel, Microsoft Word and PowerPoint.
Server Maggiano’s little Italy restaurant, Cincinnati, Ohio August 2011-Dec 2015
• Provide high quality customer service and ensure customer satisfaction.
• Trained 6 new hires successfully with food and beverages handling.
• Coordinate with kitchen staff to ensure accurate and timely order preparation.
• Participate in restaurant opening and closing procedures.
• Met with other team managers to discuss possible improvements to the restaurant.
• Constant study of food and beverage knowledge.
• Work well under pressure multitasking and carefully prioritizing the needs of guest.
Manager of Server Assistants Boca Restaurant, Cincinnati OH March 2008 – Dec
2011
• Fine dining knowledge. Top 10 restaurants in Cincinnati’s magazine. Responsible for
putting together the team schedules including requests and different availabilities.
Managerial experience for hiring and training staff.
• Responsible for weekly inventory in restaurant invoices and orders.
• Supervise service expertise with guest in fine dining providing the team with
feedback.
• Respond promptly and answered/resolved customer inquiries and complaints.