Trina L. Young has over 15 years of experience in office and customer service roles. She has strong skills in front desk reception, administrative work, bookkeeping, project management, communication, and organizing information and documents. Ms. Young is proficient in Microsoft Office applications and industry-specific software. She is currently pursuing her Associate's degree in Business at Schoolcraft College with an anticipated graduation date of 2017.
Service revamp lean six sigma black belt projectSumit K Jha
Project- Service revamp
Type- Lean Six Sigma Black Belt Project
Outline- To improve the entire process of getting purchase orders, purchasing, manufacturing, warehousing and installation
Tools/Framework- Six Sigma concepts such as SIPOC, fish bone analysis, control charts and hypothesis testing; statistical tools, Microsoft Dynamic AX
Role- Project manager
Outcome- The successful completion of the project yielded in cost savings of INR 1.61 crores
لمشاهدة ملفات الفيديو
https://www.youtube.com/watch?v=gKbK6kCp7G0&list=PL0CTRdzzWSMuvJ9nKHzyxGAYCapJMQ8_Y&index=15
للمتابعة في جروب المذاكرة
https://www.facebook.com/groups/PMP.SG
To become a Lean enterprise, office activities must fully support shop-floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office functions is the first step to increase efficiency.
This presentation provides a blueprint for building a Lean foundation for your office. You will learn how to mobilize and align your management team to launch or improve 5S in your office. The presentation covers 5S and Visual Management key concepts, best practices, step-by-step implementation guidance, and how to kick-start 5S in your organization to achieve sustainable world-class excellence.
LEARNING OBJECTIVES:
1. Understand the benefits of working in a clean and neat environment
2. Identify waste in the office
3. Define the 5S principles, and identify visual tools
4. Explain how to apply the 5S principles and visual tools to enhance office organization
5. Learn how to kick start a 5S initiative
6. Define the critical success factors for 5S implementation
CONTENTS:
Introduction & Overview
5S Lays the Foundation for a Lean Enterprise
5S Helps to Eliminate Waste
What is 5S?
Benefits of 5S
5S Principles - Step by Step
How to Conduct a Red Tagging Exercise
Creating a Visual Office
5S Applications
5S Implementation
Starting & Launching a 5S Initiative
5S Audit System & Maturity Levels
5S & Kaizen
Supporting Lean Tools for 5S
Critical Success Factors
To download this complete presentation, please go to: http://www.oeconsulting.com.sg
1. TRINA L.YOUNG
Redford, MI 48240 • (313) 409-4585 • trinayoung2008@live.com
Officeandcustomerserviceprofessionalwithmorethanfifteenyears of experience. Expertise in frontdesk
reception coupled with strong computer skills, administrative, and bookkeeping experience. Excels in project
management, interpersonal communication and information/document management. Adaptable and
outcome-driven individual who workswell under pressure and maintains short- and long-term projects with
competing deadlines without losing attention to detail. Technical skills: Microsoft Word, Excel, PowerPoint
and Outlook; industry-specific software programs.
KEY SKILLS
Front Desk Reception
Customer Service
Office Communications
Document/File Organization
Cash Handling
Accounts Payable/Receivable
Project and Time Management
Office Administration
PROFESSIONAL EXPERIENCE
SCHOOLCRAFT COLLEGE – Livonia,MI 9/2014-3/2015
OfficeAssistant Facilities Department
Front Desk Receptionist, Clerical Support, Customer Service.Dispatcher.
OFFICE TEAM – Southfield, MI and Fort Myers, FL 2006– Present
Administrative Assistant
o Providedclerical support to clients in diverse industries including Comerica Bank, the Florida State
Attorney General’s Office,and the Oak ParkTreasurer’s Office– greeted clients, answered and routed
telephone calls, file maintenance, reports, correspondence and mail processing.
o Accepted and processed payments/accounts receivable; recorded payments and updated citizen
files.
o Monitored wholesale/retail lockboxes, processed bank credit card applications and payments,
administered wire transfers, and assisted the fraud investigation team in a retail bank processing
center.
COMMUNITYCOORDINATED CARE FOR CHILDREN, INC. – Fort Myers, FL 2007– 2008
Information Specialist
o Collected and processed client demographic data used to determine service eligibility forchildren
enrolled in the Head Start and foodservices programs.
o Verified information and documented updates and revisions to client records; processed
reimbursements and addressed client questions and concerns.
BARRACO AND ASSOCIATES ENGINEERING – Fort Myers, FL 2006– 2007
Administrative Assistant
o Providedfront desk reception – welcomed and checkedin visitors, answered and relayed telephone
calls, generated reports and correspondence, handled and sorted incoming and outgoing mail for a
large civilengineering and constructionfirm in south Florida.
o Coordinated project and client files; scanned documents, created and organized electronic and paper
files.
EDUCATION
SCHOOLCRAFT COLLEGE – Livonia, MI
Working toward an Associate of Applied Science in Business (Anticipated Graduation: 2017)
WAYNE COUNTY COMMUNITY COLLEGE – Detroit, MI
MADONNA UNIVERSITY – Livonia, MI
FLORIDA CHRISTIAN COLLEGE – Kissimmee, FL
Liberal Arts Coursework