1. VIVEK SHUKLA
E-mail: amip@sfcgroup.com vivshu77@yahoo.com,
Mobile: +971504446087,+971505518726
PROFILE SYNOPSIS:
 Dedicated manager with a strong work ethic and ability to build lasting client relationship.
 Experienced in operations management, sales budget development, staffing and cost control.
 Adept at communicating effectively with customer, vendors and staff.
 Able to motivate employee to perform to their maximum potential.
 Exceptional organizational and planning skills; adaptable enjoy new challenges.
PROFESSIONAL EXPERIENCE:
Position: Area Manager, (UAE) Jan 2013 to till date
 Reports :Brand Operation Manager
 Responsible For: Profitability & Smooth Operations of Restaurants.
 Southern Franchisee Company LLC. U.A.E
 India Palace Restaurant Division(Indian) & Golden Dragon Restaurant (Chinese)
Position: Area Operation Manager, (UAE) Mar 2008 to Jan 2013
 Reports :Territory Operation Manager
 Responsible For: Profitability & Smooth Operations of restaurants.
 Hotbrands international Ltd Dubai U.A.E
 Shamiana, Magic Wok, Santinos, Sugoi, Sala Thai.
 In charge of an Outdoor Catering and Banqueting Dept for UAE.
Position: Area Operation Manager (Sultanate of Oman) Jan 2006 to March 2008.
 Reports: Chief Operating Officer, Corporate Stores
 Responsible For: Profitability & Smooth Operations of restaurants.
 Hotbrands international Ltd Dubai U.A.E
 Shamiana, Magic Wok, Santinos
Position: Multi Unit Manager, Sep 2004 to Dec 2005
 Reports to :Territory Operation Manager GULF+
 Responsible For: Profitability & Smooth Operations of restaurants
 Gulf Restaurant L.L.C Muscat Oman.
Position: Restaurant Manager July 2003 to Aug 2004
 Hotbrands international Ltd Dubai U.A.E, Sultanate Of Oman (Muscat)
 Joined Hotbrands international muscat as Management trainee in the year 2003 Jan and subsequently got
promoted to higher positions such as Assistant Manager and eventually to Restaurant Manger, worked on
different concepts in all leading malls.
OTHER PROFESSIONAL EXPERIENCES:
 Worked in Different 5 star Hotel, Resorts, & Restaurants, in INDIA as I started my carrier in May 1999 and was in
India till 2002 Dec.
(Worked in Shangrila Resort Mumbai, Sea Princess Hotel Mumbai, Fariyas Hotel Mumbai)

2. (Got training in Taj Bengal Kolkata, The Grand Oberoi Kolkata, Sea Princess Hotel Mumbai)
Key accomplishments:
 Opening and worked on developing the New projects and fit out for India Palace Restaurant.
 Immense contribution in the massive success and growth of the Hot Brands Internationals starting by 5
restaurants and escalating it to 78 restaurants in the course of 7 years.
 Successfully opened various restaurants on scheduled opening dates without compromising on brand standard in
past years.
 Developing restaurant designs & layouts in order to optimize available space to fit the best workflows.
 Headed the pre-opening team as a motivational team leader with exceptional managerial and interpersonal skills
in U.A.E, & OMAN.
 Successfully accomplished sales growth to 30% and net profit from 6 % to 9 % in my managerial area in
association with sales team by implementing my managerial, planning & organizational skills in year 2004 to till
date.
 Trained & developed Multi Unit manager, Unit Managers and Chef Trainers under my supervision.
 Headed food court committee for Muscat City Centre in year 2005,2006 & 2007
 Constantly promoted to positions of increased responsibility.
Management and administration:
 Accountable for budgeting, cost control, pay rolls, general accounting, and full profit and loss.
 Developed marketing campaigns to increase visibility of the restaurant; analyzed market demographics, defined
the target market, and determined advertising.
 Planned menus, estimated food and beverages cost, and purchased inventory.
 Investigated and resolved food and beverages quality and service complaints, ensuring customer satisfaction and
repeat business.
 Created new business through community involvement and active public relations programs.
Supervision and training:
 Ensure all products are produced to specification/recipes, quality standards and product display merchandising
standards maintained.
 Recruited, hired, supervised, scheduled and motivated a staff of up to 150 employees.
 Experience in imparting training to junior staff members and man management also accustomed in handling teams
of 100 to 120 people of mix nationalities.
 Trained service staff to enhanced customer service and increase profit through suggestive selling.
 Improved productivity and moral by initiating systems for accountability and by instating effective training
programmes.
 Ensure monthly operational audits (Performance Standard Reviews & Hygiene Audits) in each unit. Identify priority
of units (“at risk”) and ensure action plan for operations until deficiency rectified.
SUMMARY OF QUALIFICATION:
 Completed PIC level 3 from Dubai Municipality
 Master Degree in Tourism Management from UAE IGNUO Academic city Dubai.
 3 years Diploma in Hotel and Catering Management from INTERNATIONAL INSTITUE
OF HOTEL MANAGEMENT & CATERING TECHNOLGY AND APPLIED NUTRITION,
CALCUTTA, INDIA.
 22 weeks industrial training in Food & Beverage Service at SEA PRINCESS HOTEL (5
star) Mumbai India.
 First Aid Course training from NAJMA Human Resource and Training Consultancy
Dubai.
 Basic Fire Awareness & Safety Corse training NAJMA Human Resource and
Training Consultancy Dubai
 Basic Food Hygiene training conducted by Becker Food Safety Dubai.
 Intermediate Hygiene Course training by Johnson Diversey Dubai.
 Power Full Partnership Course(communication, motivation & team building)
by Debbie Nicole

3.  Undergone various Customer Care Partner Service training program conducted by
Malls and at work in Dubai.
IT PROFICIENCY:
 MS Office (Word, Excel & PowerPoint)
 Ms Outlook Internet & E-mail applications from NIIT OMAN.
PERSONAL DETAILS:
Nationality : INDIAN
Date of Birth : 30th Oct 1977
Passport No. : H6658350
Date of issue : 16th July 2009
Date of expiry : 15th July 2019
Marital Status : Married
Visa Status : Employment Visa
Languages : English & Hindi, Basic Arabic
Valid UAE Driving License
Hope you will find above resume in order and favor me with suitable response.
Reference Available upon request
Vivek Shukla
Date : 25thMarch 2015
Place: Dubai