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FOCUSED ON THE FUTURE OF
NFC TECHNOLOGY
June 15 – 16, 2016
Dallas, TX, USA
THE NFC OPPORTUNITY
IN THE IOT
Frank Gillett, Forrester
The NFC Opportunity In The IoT
Frank E. Gillett, VP and Principal Analyst
@FrankGillett
June 15, 2016
© 2016 Forrester Research, Inc. Reproduction Prohibited 5
Agenda
› How does IoT help customers?
› What are the IoT use cases?
› How does IoT help with engagement?
© 2016 Forrester Research, Inc. Reproduction Prohibited 6
Agenda
› How does IoT help customers?
› What are the IoT use cases?
› How does IoT help with engagement?
© 2016 Forrester Research, Inc. Reproduction Prohibited 7
© 2016 Forrester Research, Inc. Reproduction Prohibited 8
Image source: Associated Press (AP.org), picture taken by Michael Sohn
2005
© 2016 Forrester Research, Inc. Reproduction Prohibited 9
Image source: Associated Press (AP.org), photo by Michael Sohn
2013
© 2016 Forrester Research, Inc. Reproduction Prohibited 10
Image source: Associated Press (AP.org), photo by Michael Sohn
The mobile mind shift
The expectation that I can get
what I want in my immediate
context and moments of need
© 2016 Forrester Research, Inc. Reproduction Prohibited 11
Infrastructure, cities, and agriculture
Source: October 31, 2013, “Mapping The
Connected World” report.
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Buildings, equipment, homes, and gadgets
Source: October 31, 2013, “Mapping The
Connected World” report.
© 2016 Forrester Research, Inc. Reproduction Prohibited 13
What is the Internet of Things?
Digital technology (software) that answers three questions
about the physical world...
© 2016 Forrester Research, Inc. Reproduction Prohibited 14
2. What is happening?
Digital Sensors
© 2016 Forrester Research, Inc. Reproduction Prohibited 15
3. What can I do?
Actions via software automation to switches, robots…
Or humans
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1. What is this?
The Forgotten Question
Identity…
And any digital information about
the object
© 2016 Forrester Research, Inc. Reproduction Prohibited 17
The three questions that IoT answers:
What is this?
What is happening?
What can I do?
1
2
3
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Two Fundamental IoT Scenarios Emerge From Two
Different Business Stakeholders
See the “Brief: The Two Fundamental IoT Business Opportunities” Forrester report
© 2016 Forrester Research, Inc. Reproduction Prohibited 19
The titles of IoT implementers are varied by type
See the “Brief: The Two Fundamental IoT Business Opportunities” Forrester report
Business
owner
examples
• Product design
• Product engineering
• Chief product officer
• Chief technology officer
• Chief Marketing officer
Customer product
• Line of business
• General manager
• Chief of operations
• Chief operations officer
Business process
© 2016 Forrester Research, Inc. Reproduction Prohibited 20
All companies can use IoT for business process, but
only product companies can be makers of IoT products
See the “Brief: The Two Fundamental IoT Business Opportunities” Forrester report
Relevant
types of
companies
Only Product companies
(discrete manufacturing or consumable goods)
Customer product
All companies
Business process
© 2016 Forrester Research, Inc. Reproduction Prohibited 21
IoT devices are very different by use case
See the “Brief: The Two Fundamental IoT Business Opportunities” Forrester report
IoT sensor
location
In multiple company assets, across a business
process, including a CX:
• Internal operations – ex. Manufacturing
• Customer-facing operations – ex. Retail store,
amusement park
Business process
At the customer’s point of use with a physical
product:
• In products – ex. Garage door opener
• On product dispensers – ex. Coffee maker
Customer product
© 2016 Forrester Research, Inc. Reproduction Prohibited 22
The impact of IoT on customers is different by scenario
See the “Brief: The Two Fundamental IoT Business Opportunities” Forrester report
Direct
• Improves the CX with a specific physical
product at the point of use
Customer
impact
Indirect
• Improves the service experience of the customer
interacting with company ops
Customer productBusiness process
© 2016 Forrester Research, Inc. Reproduction Prohibited 23
IoT usage is quite different in the two scenarios
See the “Brief: The Two Fundamental IoT Business Opportunities” Forrester report
Business
owner
examples
Relevant
types of
companies
Customer
impact
IoT sensor
location
• Product design
• Product engineering
• Chief product officer
• Chief technology officer
• Chief Marketing officer
Only Product companies
(discrete manufacturing or consumable goods)
At the customer’s point of use with a physical
product:
• In products – ex. Garage door opener
• On product dispensers – ex. Coffee maker
Direct
• Improves the CX with a specific physical
product at the point of use
Customer product
• Line of business
• General manager
• Chief of operations
• Chief operations officer
All companies
In multiple company assets, across a business
process, including a CX:
• Internal operations – ex. Manufacturing
• Customer-facing operations – ex. Retail store,
amusement park
Indirect
• Improves the service experience of the customer
interacting with company ops
Business process
© 2016 Forrester Research, Inc. Reproduction Prohibited 24
Three levels IoT value propositions
BASED ON IMPROVED BUSINESS OUTCOMES
Innovate
new products
and services
Transform
customer
engagement
Optimize
physical assets
“We’re going from using the customer as a sensor find out about the product’s performance, to putting sensors in the product to learn about the customer’s experience”
- Russ Fadel, President of ThingWorx, a PTC company, at LiveWorx conference, May 2015
© 2016 Forrester Research, Inc. Reproduction Prohibited 25
Agenda
› How does IoT help customers?
› What are the IoT use cases?
› How does IoT help with engagement?
© 2016 Forrester Research, Inc. Reproduction Prohibited 26
Two types of IoT scenarios
IoT Maker
Connected Products
• Only companies that
manufacture a discrete or
consumable product
• Product or dispenser of
consumable
• OEMs in many markets,
including medical, industrial,
food, consumer products
IoT Operator
Connected Assets
• All companies operate
connected products or assets
for business operations or
processes
• Offices, hospitals, farms,
utilities, miners,
governments…
© 2016 Forrester Research, Inc. Reproduction Prohibited 27
Two different types of IoT buyers
IoT Maker
› Product design, marketing,
and customer service staff
• Work with data from
connected products (IoT
Maker)
• Customer oriented people
with little techie knowledge
IoT Operator
› Business process and
operations staff
• Work with data from
connected assets (IoT
operator)
• Operations and business
process, not necessarily
technology or data geeks
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Smart, connected products
› Incorporating connectivity and intelligence into
products or dispensers in industrial, commercial,
and consumer markets
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B2B IoT use cases involve connected assets
Applications of IoT
• Security and surveillance • Industrial asset management
• Supply chain management • Smart products
• Inventory and warehouse • Smart home management
• Customer order/delivery tracking • Energy management
• Facility management • Fleet management
Source: October 31, 2013, “Mapping The Connected World” report.
© 2016 Forrester Research, Inc. Reproduction Prohibited 30
Industrial asset management
› Monitoring and managing the location, condition,
and usage of industrial equipment and machinery
© 2016 Forrester Research, Inc. Reproduction Prohibited 31
Energy management
› Monitoring, managing, and reporting usage of
water, electricity, and other energy sources
© 2016 Forrester Research, Inc. Reproduction Prohibited 32
Fleet management
› Monitoring and managing the condition, location,
and usage of vehicle fleets
© 2016 Forrester Research, Inc. Reproduction Prohibited 33
Inventory and warehouse
› Tracking inventory levels and managing
warehouse operations
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Customer order/delivery tracking
› Enabling customer visibility into the status of
orders and deliveries
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Supply chain management
© 2016 Forrester Research, Inc. Reproduction Prohibited 36
Security & surveillance
› Monitoring of facilities and spaces for public safety
and commercial security purposes
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Facility management
› Monitoring the design, construction, and operation
of structures and buildings, including HVAC and
lighting
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Source: MM1, Forrester’s Business Technographics Networks And Telecommunications Survey, 2015
29%23%
Implemented/Expanding Planning to Implement in next 12 months
Enterprises*
Base: *1,755 Global technology business decision-makers (1,000+ employees)
Sums may shift slightly due to rounding
52%
Rapid enterprise adoption of IoT
Percent implemented or planning to implement in next 12 months
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47%
52%
40%19%
23%
14%
28%
29%
26%
Overall
Enterprise
SMB
Using Planning
“What are your firm’s plan to adopt M2M/Internet of Things solutions or applications?”
Base: 337 Global telecommunications decision-makers (20+ employees)
Base: 1775 Global telecommunications decision-makers (1000+ employees)
Base: 1582 Global telecommunications decision-makers (20-999 employees)
Source: Forrester’s Global Business Technographic Network and Telecommunications Survey, 2015
31%
30%
33%
78%
82%
73%
Interested Total
=
=
=
Enterprises are more likely to be using IoT
© 2015 Forrester Research, Inc. Reproduction Prohibited 40
Base: 3337 Global telecommunications decision-makers (20+ employees)
Source: Forrester’s Global Business Technographics Network and Telecommunications Survey, 2015
“Which of the following IoT applications has/is your firm implemented/planning to implement?”
7%
7%
7%
8%
8%
8%
8%
8%
8%
8%
9%
9%
11%
11%
10%
11%
12%
12%
Fleet management
Industrial asset management
Security and public safety monitoring or surveillance
Facility management
Inventory management or warehouse management
Energy management
Smart products
Customer order and delivery tracking
Supply chain management
Using Planning
(Note: Not all responses shown)
Firms are interested in a variety of use cases
© 2016 Forrester Research, Inc. Reproduction Prohibited 41
Security tops the list of IoT concerns
Source: MM3, Business Technographics Global Networks And Telecommunications Survey, 2015
4%
7%
10%
17%
18%
18%
21%
21%
24%
28%
30%
34%
Don't know
None - we don't have any concerns
We can't find the right supplier(s)
Lack of executive support
Regulatory issues or concerns
We don't think that we have an application or process that will be enhanced by M2M
Difficulty and risk of migration or installation
Pricing is unclear or complicated
Lack of technology maturity
Integration challenges
Total cost concerns (total cost of ownership)
Security concerns
Base: 3627 global business and technology decision makers (20+ employees) in 7 online countries only
MM3: What are your firm's concerns, if any, with deploying M2M/Internet of Things technologies? (All that apply)
© 2016 Forrester Research, Inc. Reproduction Prohibited 42
Consumer interest in smart home is strong and growing
Source: Forrester North American Consumer Technographics Devices And Telecom Recontact Survey, 2015
Base: 4,646 US Online Adults (18+)
1%
1%
1%
1%
1%
1%
2%
1%
1%
1%
2%
2%
3%
20%
21%
24%
24%
24%
26%
26%
29%
29%
30%
31%
31%
34%
Garden help
Small appliance control
Remote pet monitoring
Large appliance control
People monitoring
Water monitoring (e.g. monitor water usage, detect leaks)
Connected Speakers
Energy systems monitoring
Connected doors, locks
A smart lighting system
A home monitoring/security device system
Climate control
Smoke/carbon monoxide monitoring
Use Interested
37%
33%
33%
31%
30%
30%
28%
27%
25%
25%
25%
23%
21%
Total
6%
of US Online adults
use one or more
connected devices
2%
of US Online
adults use 3+
connected devices
57%
of US Online adults
use or are interested (4
or 5) in using at least
one connected device
“How interested would you be in using the following smart home technologies/services in your home?”
© 2016 Forrester Research, Inc. Reproduction Prohibited 43
Percentage of
US online
adults who say
they would
wear a sensor
device…
Wearables:
The wrist and clothing
lead more exotic locations
© 2016 Forrester Research, Inc. Reproduction Prohibited 44
Drivers want connected car features
Base: 2105 metropolitan Chinese adults (18+) who own or lease a vehicle
+Base: 1604 British online adults (18+) who own or lease a vehicle
Tbase: 1770 French online adults (18+) who own or lease a vehicle
Source: “The Retrofit Future Of The Connected Car” Forrester Report
© 2016 Forrester Research, Inc. Reproduction Prohibited 45
Agenda
› How does IoT help customers?
› What are the IoT use cases?
› How does IoT help with engagement?
© 2015 Forrester Research, Inc. Reproduction Prohibited 46
DISCOVER
EXPLORE
BUYUSE
ASK
ENGAGE
IoT Powers Three Changes
To The Customer Life Cycle
Source: “Brief: The Internet Of Things Will Transform Customer Engagement”
3. Increase brand affinity and
repurchase intent by
increasing customer benefits
and engagement.
2. Transform the post-purchase
experience by creating new forms of
customer interaction and
engagement.
1. Ease and accelerate
entry into the customer
life cycle by
personalizing and
contextualizing offers.
© 2016 Forrester Research, Inc. Reproduction Prohibited 47
IoT enables better customer experiences
Eight ways that IoT enables customers to get products and services that:
1. Are designed and built for
them
2. Give real time feedback
3. Deliver richer,
personalized experiences
4. Improve over time
5. Work together seamlessly
6. Offer product-as-a-service
options
7. Create assurance and
peace of mind
8. Faster, more relevant
design upgrade cycles
Source: May 11, 2015, “Brief: The Internet Of Things Will Transform Customer Engagement” report.
© 2016 Forrester Research, Inc. Reproduction Prohibited 48
1. Tailor products and services
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2. Give visibility into real-world events
Vessyl
© 2016 Forrester Research, Inc. Reproduction Prohibited 50
3. Deliver richer, more personalized
experiences
Drop kitchen scale
© 2016 Forrester Research, Inc. Reproduction Prohibited 51
4. Improve over time with software
updates
Case IH Harvester
© 2016 Forrester Research, Inc. Reproduction Prohibited 52
5. Work together
automatically
Samsung’s SmartThings hub
© 2016 Forrester Research, Inc. Reproduction Prohibited 53
5. Work together
automatically
© 2016 Forrester Research, Inc. Reproduction Prohibited 54
6. Offer product-as-a-service options
© 2016 Forrester Research, Inc. Reproduction Prohibited 55
7. Offer assurance and peace of mind
© 2016 Forrester Research, Inc. Reproduction Prohibited 56
8. Provide faster, more relevant hardware
upgrade cycles
© 2016 Forrester Research, Inc. Reproduction Prohibited 57
IoT-enabled offerings can deliver better experiences
IoT enables customers to get products and services that:
1. Are designed and built for
them
2. Give real time feedback
3. Deliver richer,
personalized experiences
4. Improve over time
5. Work together seamlessly
6. Offer product-as-a-service
options
7. Create assurance and
peace of mind
8. Faster, more relevant
design upgrade cycles
Source: May 11, 2015, “Brief: The Internet Of Things Will Transform Customer Engagement” report.
© 2016 Forrester Research, Inc. Reproduction Prohibited 58
The IoT opportunities for NFC
Setup and config of
devices, and user
sessions
Status query, especially for
ad hoc and direct connect
Identity and
authentication,
beyond contactless
payment
forrester.com
Thank you
Frank E. Gillett
@FrankGillett
+1 617.613.6017
fgillett@forrester.com
© 2016 Forrester Research, Inc. Reproduction Prohibited 60
Q&A and Discussion
VISION TO REALITY:
NFC BEYOND PAYMENT
Moderator: Robert Sabella, NFC Bootcamp, author of NFC for Dummies
Panelist: Chris Tweedt, Parks Associates
Panelist: Nitesh Patel, Strategy Analytics
Panelist: Jayden Khakurel, Red Solution
About Robert P. Sabella
Robert Sabella brings more than 20 years of legal and entrepreneurial experience to NFC Bootcamp
and is considered one of the most innovative leaders in developing and bringing new technologies
to market. Mr. Sabella is an entrepreneur, investor, inventor, innovator and author. He started
several companies, invested in a few more and invented a few products along the way with two
current patent-pending applications. He authored two books, RFID+ Cram Exam and NFC for
Dummies™. He is passionate about start-ups, both as an entrepreneur and an investor. Mr. Sabella’s
focus is on all things related to mobile proximity, specifically RFID, NFC, BLE and mobile apps.
Mr. Sabella created and co-founded the proximity ID technology focused accelerator program,
AccelerateNFC, as well as co-organized the global hackathon series TrackHack™: The Proximity ID
Hackathon. He continues to train people and organizations around the world on proximity
technologies and the solutions they enable through the NFC Bootcamps.
Mr. Sabella earned a bachelor’s and a master’s degree in philosophy and a Juris Doctor from Boston
College and is a member of the New York and Massachusetts bar.
NFC Bootcamp™ is a training
program that focuses on
leveraging near field
communication to drive brand
awareness and enhance
customer experience.
Attendees learn best practices
for using NFC in real-world
scenarios — presented by
people actually creating and
implementing solutions.
Includes hands-on demos and
training on how to build an NFC
campaign, presented by local
and international NFC experts.
Building the industry, one tap at a time
Accelerating the best in near
field communication,
AccelerateNFC™ is a mentor
driven, mentor funded idea
incubator/ success accelerator
focused exclusively on
proximity ID technology
companies including NFC, RFID
and BLE.
AccelerateNFC™ focuses on
near field communication
companies, matching the
highest caliber talent, resources
and funding with those
companies who are ready to
take their ideas and products to
the next level.
Chris Tweedt
Research Analyst
Mobile Products
Industry and consumer research focused on all segments that are
digital or provide connectivity within the home
• Over 25 years of experience in providing consulting services (Fortune 500 to startups)
• Analysis and consulting by industry experts in Digital Living and the Connected Home
• Turnkey project management
Services
• Quantitative Surveys
• Focus Groups
• Interviews
• Market Sizing and Forecast Modeling
• Market Assessment
• Strategy Analysis
• Presentations, Workshops
• Whitepapers
Apple | AT&T | Cisco | Comcast | HP | IBM | Intel | Microsoft | Motorola | Phillips | Samsung | Verizon
0%
10%
20%
30%
40%
50%
60%
70%
80%
PayPal Retail store-branded
payment apps, like the
Starbucks app
Google Wallet/Android
Pay
Apple Pay Other mobile payment
apps
Smartphone Users
(n=3,892, ±1.57%)
Those who use mobile
payment apps
(n=1,009, ±3.09%)
%IndicatingUseofSpecified
App
Types of Mobile Payment Apps Used: Adoption among General
Smartphone Users and Mobile Payment App Users (Q3/15)
The top 2 are not NFC
solutions
• Low NFC payment
adoption due to low
merchant acceptance
NFC solutions likely to rise
• Apple Pay is gaining
merchant adoption
• Expect Apple Pay to
advertise to consumers
after sufficient merchant
adoption
• Growth likely once Apple
advertises Apple Pay to
consumers
STRATEGY ANALYTICS – DELIVERS INTEGRATED
PERSPECTIVES ON THE DIGITAL CONSUMER
6/23/2016 Strategy Analytics, Inc. 66
Integrated, Global
Perspective on Digital
Consumers
Insights, Information, and Forecasts
on Companies, Brands, Products, and
Technologies Competing for the
Consumer
Intelligence on Consumer Activities,
Behavioral Patterns, and Usage
Profiles through Big Data Analytics
Market Intelligence on Buyer
Behaviors, Consumer Attitudes,
Brand Preferences, and Emerging
Behaviors
Design Guidance and Competitive
Intelligence on User Experiences and
Opportunities for Innovation
NFC RESEARCH AT STRATEGY ANALYTICS
June 23, 2016 Copyright© Strategy Analytics, Inc. 67
• Consumer technology preference
• NFC Handset forecasts
• NFC penetration by price tier
• Mobile payment forecasts
NFC Preferred Over Competing Technologies
In Brief
Jayden Khakurel
- strong background in mobile and wearable technologies.
- M.Sc. in Computer Science and
- MBA (International Business Management).
- Currently doing PhD in Computer Science.
(User Interface and Usability: Wearable Technologies)
Awards
- Top30 Innovators, Silicon Valley Entrepreneurship Society Forum (SVIEF)
2014, San Jose, California
- Best Mobile Commerce application- 4G world, Chicago, USA.
Projects
- European Union Funded Research Project: Single European Mobile
Service Area “SEMOSA”, AAL
RSF
Confidential.. Don’t distribute without permissions
In Brief
Red Solution Finland
- est. 2008, Finland
Business Field (NFC), Mobile Applications
- Consulting
- Applications and solutions provider
- Outsourcing
What we have provided so far?
- Mobile Wallet (NFC based and Non-NFC)
- Smart Map (First NFC enabled map)
- NFC Event Management
- Loyalty Solutions
- mobile point of sale using Iphone (ICarte) and add on.. ….more…
RSF
Confidential.. Don’t distribute without permissions
In Brief
VISION OF NFC
TECHNOLOGY:
PASSIVELY-OPERATED
HEALTH MONITORING
Apiwat Thongprasert, Silicon Craft Technology
Apiwat Thongprasert
Sr. Business Development Manager
June 15, 2016
Vision of NFC Technology: Passively-Operated Health Monitoring
• A significant increase in the number of NFC phones in the marketplace, which will
validate and enable new applications.
• NFC smartphone is to become an IoT gateway, which enable new healthcare
applications.
• Highly secure and easy transfer of user information and medical records
• NFC Passively-Operated Healthcare Applications broader than just payments and
transportation.
Trends in Healthcare Technology
Activity Monitor
NFC function
 Data transfer
 Personalization
 Data logging
 Device setting
 Bridge to internet
Glucose Meter
Blood Pressure
Medication
SD Glucose Biosensor NFC: http://sdbiosensor.co.kr/SD_NFC/2288?ckattempt=1#none
A&D Activity Monitor: http://www.aandd.jp/products/medical/bluetooth/uw101nfc.html
NFC Usage in Healthcare Products
SIC’s NFC Approaches in IOT Application
• Extend capability of NFC phone (NFC phone as an IoT
Gateway).
• Disposable
 Batteryless: capable of providing enough energy to supply
external device(s).
 Cost effective
 Convenience in a small package
• Consumers do not have to carry additional devices.
• Simple tap-to-exchange technology requires no special
training
#
NFC Passively-Operated for Health monitoring
 “All in one” package
 Batteryless
 Cost effective
 Disposable
 Convenient way to link passive
device to the internet
 Information through NDEF
Highlight Features
The Idea of NFC Passive Sensor for Health Monitoring
Breakthrough
NFC Passive Sensor:
• Integrated NFC interface, energy harvesting technology, and sensor biasing
circuit into single IC ; then combines with sensor to be “NFC-Enabled
passive sensor”.
• No additional device is required, just “NFC-Enabled passive sensor” and
NFC smartphone.
“A lot of information can be
stored in the IC memory and
send via the sensor by
tapping NFC phone”
Example 1: NFC Passive Sensor
1. Drop 2. Tap
3. Measure & Link
(Body fluid)
3 Easy Steps to Track Your Health
#
NFC Passive Home Health Monitoring=
Simply by shifting
to taking health
into the hands,
very convenient.
-Users
Real-time
information and
better patient
management
-Professionals
NFC Passive Health Monitoring
• Measure nutrition facts of foods
• Measure of allergic ingredient in foods
• Measure intoxicate level
• Measure toxic substances
• Measure living condition (drinking water )
#
NFC Passive Solution to Lifestyle Behavior
 NFC: ‘Tap and Connect’
capability.
 The number of NFC
smartphone is increasing.
 NFC will become a standard
feature for smartphone.
 The passive sensor can be
produces in card or smart
label form factor; easy to
carry.
 No need additional device.
Just NFC phone & passive
sensor
 NO BATTERY or power source
connected
 Harvesting energy from NFC
smartphone.
 Environmentally friendly with
no battery required
 Designed for disposable
products
 Affordable for a large
quantity during marketing
events
NFC:
PASSIVELY
OPERATED
CONVENIENCE
COST EFFECTIVEBATTERYLESS
SEAMLESSLY
CONNECT TO
SMARTPHONE
Benefits of NFC Passively-Operated
 NFC technology has become a standard communication feature on smartphones and other
devices.
 NFC technology is compatible with a wide variety of passive health monitoring devices, giving
the opportunity to generate one of the world’s largest market.
 Easy-to-use NFC passive health monitoring devices and convenient to access the reliable data
information.
 NFC passive health monitoring allows to access the system convenient and easy-to-use devices.
 NFC disposable passive healthcare applications (such as BioAge sensors and glucose sensors)
improve in hygiene and security .
 NFC passive healthcare sensor without battery or external device that easy to carry.
NFC Health Monitoring Future Outlook
Q & A?
www.sic.co.th
info@sic.co.th
Thank You
SiliconCraft 矽力肯科技
silicon craft
technology
SiliconCraft_TH
CONNECTING THE
PHYSICAL WITH THE
VIRTUAL
Nathan Neil, Purple Deck
Bridging the Gap Between
The Physical and the Virtual
Nathan Neil, COO | Purple Deck Media, Inc.
Who I am Is Not Important..
What We do Here Together Is!
WE ARE
CHANGING
THE WORLD
TODAY HERE
AT VISIONFC!
I Have an Item..
 Life Without NFC
 You have an item
Physical Object
 You have a web presence
Website or Social Media Page
 The two do not interact with one another
 Customers have to actively search to find you
A World with NFC
 Life WITH NFC
 You have a physical object enabled by NFC
 No matter your business vertical
NFC provides instant access to content and resources
The gap between the physical and virtual is bridged
 With certain platforms, you have the ability to:
 Gather usage metrics
 See Engagement
 Change the behavior
Example
 World without NFC
 I have a fan…it breaks
 How do I reorder?
 World with NFC
 Fan still breaks
 I tap the N-Mark on the Fan and Reorder
 Adding to NFC with a Management Platform
 Simple Reorder & Warranty Check
 Product Up Sales
 Loyalty for a product
I am not going to talk about…
 What NFC Could Do In the Future
 We are Going to Look at What it is Doing NOW!
Let’s Focus on What NFC is Doing!
 Interactive Apartment Complexes
 Technical Support
 Tourism
 Marketing and Advertising
 Smart Pharmaceuticals
 Not Getting Lost Again
 Future of Music
 Print is Not Dead
Smart Rentals – College Apartments
 Implemented in 2016
 Objective Was to Provide
Quick way to Pay Rent
Rapid Service Request Submission
Polls for Improvements
Complex Event Calendar
Access to Mobile App
Response to Multiple Directions
Technical Support Can Stink…
 With Cloud Management of NFC
 Managed Service Providers Can
Get Accurate Device Information
Warranty Status
Replacement Schedule
 Clients Can
Submit Requests with Accurate Data
Enhancing Tourism
 NFC Allows Everyone with a
Smartphone to Have their
Own Kiosk
 Information Can be Updated
Frequently
 User Experience Becomes
More Personable
Marketing and Advertising in Hospitality
 Diner using NFC since 2013
Menus & Table Tops
 Strong Increase in Sales
 One Tap, Multi-Responsive
 Opened 2nd Location
 Both Locations have
Increased Volume by est. 40%
Marketing and Advertising
 Smart Paper Products Like
PowerCoat Alive allow for
Interactive Marketing and
Advertising Materials
 In 2015, a 501c3 Used NFC to
Champion their $6m Capital
Campaign
 Traditional Paper, Direct Mail,
& Business Cards
Revolutionized
Smart Pharmaceuticals
 Pilots Underway
 Direct Access to Prescription
Information
 Fast Digital Refill Process
 Increased Access to Side-
Effects and Risks
 Additional Layer of Protection
with HID Trusted Tag®
Wayfinding for Large Medical Network
 Managing a Large Health
Network
Two Hospitals
Urgent Care Facilities
Almost 30 Specialty Groups
Over 100 Locations
 Problem?
Providers Move All The Time
Patients Get Lost
Wayfinding for Large Medical Network
 Solution..
 NFC!
 Turn by Turn Directions
 Patients Can Always Tap
Referral Card to Get Turn
by Turn Directions to the
Right Facility
 My wife stopped asking
me to stop at the gas
station..
Music Revolutionized
 Music Artist Beatie Wolfe
 Each Track is Embedded into
an NFC Powered Card
Using PowerCoat Alive
 Simple Tap Allows Fans to Play
and Retrieve Track Information
“Bleeding Edge” –Wired
“Ingenious” – Huffington Post
NFC Powered Business Cards
 Paper Cards are Boring
 Make a Good First Impression
 With Using NFC Embedded
Paper Like PowerCoat Alive
 Exciting Interaction Takes Place
 With a Metrics System, You Can
See Who is Really Interested
 Share & Save Contact Internally
Possibilities in Rich Metrics
NFC IS Powering the Future
Tips to Continue the Growth & Expansion
 Focusing on what NFC IS Doing
 Expand that Focus to Create New Technologies
 Take What NFC IS Doing and Standardize Markings for Awareness
 Boost Awareness Based on Current Implementations & Successful Use Cases
 Keep the Possibilities in Mind
 Pick Opportunities with High Adoption Potential
 Expand Usage and Development Overtime
Adopt It and Expand the Reach
With NFC,
THE FUTURE IS NOW!
Purple Deck, Inc.
NFC Content Management and Delivery Solution
Nathan Neil, COO
717-884-9529 | Hello@PurpleDeck.com
HOW TO ENGAGE WITH
YOUR AUDIENCE USING
NFC
Timothy Daly, Cellotape Smart Products
Us
Tim Daly:
President of Cellotape Smart Products
Co-Founder of Thinaire
Cellotape Landmark Label
“With over 60 years of expertise, and located in the heart of Silicon Valley, Cellotape provides incomparable capabilities in the design,
production, manufacture and integration of custom identification labels, graphic overlays and of NFC and RFID enabled Smart Products,.
Cellotape Smart Products is the leader in creating products that integrate RF technologies; allowing for two–way communications
between devices, frictionless mobile engagement and access to the cloud anywhere and anytime.
Our mission is to continue to prove that “Anything is Possible” and deliver innovative and unique solutions for creative proximity, mobile
marketing, and product campaigns. “
2016 | Cellotape Smart Products
“Cellotape Smart Products is the leader in integrating NFC and RFID technologies into
custom printed and manufactured products.”
2016 | Cellotape Smart Products
NFC – Past
History:
• Mobile payments and banking will never become mainstream
“Google Reveals Mobile Payment System: Google Wallet” Mashable May 26, 2011
“Global mobile payment market to hit $620bn in 2016” NFC World - Trendforce February 2016
• EMV Banking standards will never be adopted in the USA
“October 2015: The End of the Swipe-and-Sign Credit Card” Wall Street Journal February 6, 2014
2016 | Cellotape Smart Products
NFC – Pastcontinued
• Mobile Device Manufacturer's will Never add NFC to phones
“NFC-Enabled Cellphone Shipments to Soar Fourfold in Next Five Years” IHS newsroom February
27, 2014
“53 Per Cent of Phones NFC-enabled by 2015, says Frost” Wall Street Journal February 6, 2014
“Two in three phones to come with NFC in 2018” NFC World - IHS February 2014
2016 | Cellotape Smart Products
NFC – Past
• Apple will NEVER add NFC to its phones
“NFC Stands For Nobody F****** Cares And Apple Gets That”
Techcrunch June 12 , 2013
“Apple takes NFC mainstream on iPhone 6; Apple Watch with Apple Pay” Cnet September 9, 2014
“Apple has plans for NFC that go beyond Apple Pay” Phone arena October 27, 2014
“Orange CEO fuels hope that Apple may grant 3rd-party apps & services access to
iPhone NFC chip” Apple Insider March 17, 2016
2016 | Cellotape Smart Products
The Future; “Lets have some FUN!”
Some ground rules to consider:
1. Stop talking the Tech
2. Leverage Connectivity
3. Keep it SIMPLE
4. Above all; Make it FUN!
2016 | Cellotape Smart Products
The Future; “Lets have some FUN!”
Smart Tattoos and Wearables
“Wearables is the number 2 most searched item when
people search for IOT.”
2016 | Cellotape Smart Products
Fail
“Lets have some FUN!”
Lead with a unified Use Case; “What value can I deliver to my audience?”
• Make it easy
• Make it fun
• Leverage connectivity
• Brand the real estate
• Access control
• Gamify the experience
• LED
2016 | Cellotape Smart Products
“Lets have some FUN!”
• Concerts
• Trade shows
• Speeches
• Pop-up events
• Promotions and giveaways
2016 | Cellotape Smart Products
• In support of other media
• On package
• Hotels
• Social
Where and When “What value can I deliver to my audience?”
Win
2016 | Cellotape Smart Products
Lets Give it a Try
2016 | Cellotape Smart Products
Win
Thank you
Tim Daly:
President of Cellotape Smart Products
Co-Founder of Thinaire
tdaly@cellotape.com
510.565.0379
CREATIVE PAPERS:
SHARING YOUR STORY
WITH SMART PAPER
Mark Heise, Arjowiggins
Sharing Your Story
With Smart Paper
Presented by: Mark Heise
VISIONFC Conference, 2016
• World leader in technical and creative papers
• €1.5 billion in sales
• 1.1 million tones of paper per year
• 5000+ employees
• Security, technical, coated, & graphic papers
Arjowiggins Company Overview
20 production sites
mostly located in
Europe
126
 Print-ready NFC paper
 Brings NFC interactivity to new and
existing products
 Fully integrated and ready to
program with no plastics whatsoever
Powercoat: Alive
127
 Provide a meaningful interaction
- Answer the question: Why would someone want to tap their
phone?
 Fun & simple while intuitive & user friendly
 Make it valuable to the user … and to the brand
Customer Engagement & Storytelling
128
129
 Partnership with Moo.com
 Connect to virtual card
showing photo, contact info,
and save automatically to
mobile device
 Offline version: information
can be stored on local memory
of NFC chip
Business Cards: Internet-Optional NFC
130
 Releases new albums using
innovative methods for
listeners to experience music
physically and emotionally
instead of just hearing it
Beatie Wolf’s NFC Music Album
131
132
 No Battery
 Smaller profile
 Environmentally conscious
 Unlimited shelf life
 Light weight
 Energy harvested from NFC
signal emitted from mobile
device
Battery-less LED Illumination
133
 Purpledeck Media
- Best at developing, managing, and deploying YOUR STORY
- Custom-built software platform designed specifically with NFC customer
engagement in mind
 Value to the Customer
- Interactive engagements, convenience of use, aesthetically pleasing,
customized to their desires
 Value to the Brand Owner
- Real-time analytics per item/campaign/project
- Remotely reprogrammable content
- Unlimited digital content applications
Powering Your Story
134
 Interactive Veteran’s Memorial Trail of
Service
 $6,000,000 Capital Fundraising Campaign
 Interactive Apartment Complex
 50’s Diner using NFC Menus and Table
Tents
Stories Told with Purpledeck
135
136
Just tap my NFC business card!
Mark Heise
Applications Engineer for North America
Arjowiggins Creative Papers
Email: mark.heise@arjowiggins.com
Mobile: 619-729-1889
Contact Information
137
LEVERAGING PUBLIC
TRANSIT TO
SPRINGBOARD
WIDESPREAD ADOPTION –
OPPORTUNITIES AND
OBSTACLES
David Leininger, Dallas Area Rapid Transit (DART)
Comprehensive Fare
Payment System (CPS)
Update
(It’s no longer just about fares)
DART’s Electronic Payment Initiative
Presented by
David Leininger
Executive VP/CFO
Dallas Area Rapid Transit
CFPS Expanded Overview – A hybrid payment solution
using mobile, contactless closed and open loop, mag
stripe, and cash
A robust account-based payment solution which utilizes new innovative technologies which:
• Allows customers to obtain and purchase fares that are convenient and easy to
understand using a variety of payment options, including mobile, contactless and
cash;
• Creates a unified customer account of record;
• Allows for registration of all reduced riders using one platform;
• Allows customers to participate in fare capping on a daily and monthly basis;
• Significantly reduces the total amount of physical cash that the agency collects;
• Provides operational efficiencies across the agency as the system solution is less
complex;
• Increases system reliability as there are fewer points of failures; and
• Permits a scalable design for future fare and third party payment initiatives such
as integration with Uber, Lyft, and Taxi and sports and entertainment venues.
140
Evolution of the decision to move to an electronic
(as opposed to fare) payments strategy
• Industry fare payment system situation assessment undertaken in
2011.
• Determination made that a major transition was underway from
stored value to account-based and open payments, but it was in
early stages of deployment.
• Election to adopt a comprehensive (all types of payment from all
channels, including payments for sales of services other than
transit) payment strategy and proceed first with mobile ticketing.
• RFP for mobile issued in spring of 2012; a contract to Unwire was
awarded in October 2012; and full deployment occurred in
September 2013.
141
Evolution of the decision to move to an electronic
payments strategy
• In spring of 2014, fare collection vendors were invited to submit
their own proposals for development and deployment of an
account-based system.
• In summer of 2014, two vendors submitted full proposals and three
others provided outlines of their proposed approach.
• In fall of 2014 a three-part solicitation (RFQ Level 1/RFQ Level
2/RFP) was released. Eight responses were received. Four were
advanced to Level 2 function verification assessment. All four
advanced to RFP submission phase.
• In September of 2015, a contract was awarded to VIX for
comprehensive electronic payment system under a managed
services, remotely-hosted solution.
142
Evolution of the decision to move to an electronic
payments strategy
• DART elected to separately solicit and obtain a mobile ticketing
agreement, awarded to Globe Sherpa (now moovel) in April 2016,
which will include upgraded interfaces with Uber, Lyft, Taxi, and
other ridesourcing services.
• DART also elected to separately solicit and obtain a retail
distribution agreement, awarded to PayNearMe (in partnership
with Blackhawk and Fidelity Express) in April 2016 which will
serve over 900 locations and is integrated with mobile ticketing
application.
• Full deployment is scheduled for March-August 2017.
143
Mobile Ticketing Solution Decisions
GoPass will be upgraded to version 2.0, and there
will be a vendor transition to Globe Sherpa (now
moovel)
• Quicker loading speed;
• Sign-in using email address;
• Provides direct customer feedback in app;
• Interactive route and system mapping;
• Customers can set up auto load for pass products;
• Purchase and display multiple rider fares on one ticket;
• Pay by using cash (proposed via retail solution);
• Supports NFC solutions: Apple Pay, Android Pay.
Passes will still require visual acceptance until NFC is fully deployed across all platforms
144
Payment and Media Acceptance on VIX EMV ready
validators
145
On-Board Validators (OBVs)
When a customer taps the validator, the
screen will display:
• Green – valid ride
• Yellow – low balance, but current ride is valid
• Red – unacceptable
It is proposed that the OBV will be integrated
with MDT to display the color and the message
for the Operators.
146
Platform Validators (PVs)
When a customer taps the validator,
the screen will display:
• Green – valid ride
• Yellow – low balance, but current ride is
valid
• Red – unacceptable
• All light rail and TRE (~ 400 validators)
147
Retail Network Decisions
• DART issued a RFP for its Prepaid Payment Card and Retail
Network (PPCRN) program and selected PayNearMe (PNM) as the
retail network vendor.
• PNM, along with its partners, will provide over 900 retail locations
within the DART Service Area for purchase of the DART extended-
use card.
• Partners include Blackhawk Network, which provides access to the
largest grocery store retail network; and Fidelity Express, which
provides access to independent and small grocery operators.
• PNM also provides the option to use cash via the mobile app to
obtain passes.
148
Retail Network Decisions
149
Retail Network Decisions
Customers can load
value at:
• Various retail
establishments
• Online
• DART Store
• or via Mobile
150
Fare Policy Decisions
 DART system will require pay-as-you-go customers with
contactless closed loop cards to tap on for payment (pass policy to
be continued for mobile and TVM-issued magnetic strip media).
Apple Pay will be supported.
 DART CFPS will implement fare capping. These fare caps will be
restricted to daily and monthly (both local and regional) caps
initially in the system.
 DART has determined that users must register their DART card,
payment card, or mobile account to qualify for fare capping, as
well as balance protection, and other loyalty program benefits.
151
CFPS Alternative Payment Initiatives
• Emerging payment integrations pose new challenges and
opportunities.
• DART has introduced a subscriber-based third-party ridesource
service using a closed loop card and which links a subscriber
contribution with matching funds from DART.
• The current implementation is free standing but will eventually be
integrated with the backend designed by VIX.
• This type of initiative takes DART completely out of the point-of-
sale fare collection process and direct service delivery process and
shifts us to customer mobility fulfillment and payment support.
152
Proposed Implementation
Full deployment by August 2017
• Pilot launch will occur during Fall/Winter 2016.
• Additional workshops throughout the agency will be conducted to
develop additional business rules, policies, and procedures.
• Farebox and mobile ticketing updates will take place.
• Civil works will be performed at DART Rail stations.
• Revenue service first with mobile in June; full deployment in
August.
153
What the future holds for NFC in the Public Transport
sector? Progress…slowly, but certainly
• My intent in this presentation was to speak to the technology underpinnings that public transit
agencies have to secure before there can be serious exploitation of NFC in this arena.
• It has taken transit agencies a fair amount of time to fully understand and appreciate the technical,
operational, and financial issues associated with full deployment of an account-based system capable
of accommodating modern forms of payment.
• Only Utah Transit and Chicago MTA have successfully deployed an account-based, open payment
architecture and supporting backend. WMATA has dropped its efforts for the foreseeable future.
SEPTA (Philadelphia) is two years behind schedule and will require another two years based upon
current estimates. New York MTA has just released an RFP and acknowledge it will be 2019 or 2020
before they can deploy NFC contactless capabilities.
• Mobile ticketing platforms, an essential element of NFC deployment, have advanced more quickly
but are still only available in a limited number of markets and rely largely on barcode and visual
validation versus NFC.
• Developing a robust retail merchant network strategy, with open payment, contactless solutions for
product purchase, account load and reload is only now being recognized as an essential element of a
comprehensive payment strategy.
154
What the future holds for NFC in the Public Transport
sector? Progress…slowly, but certainly
• The actual utilization of contactless credit cards in Chicago and Salt Lake City has
been very low (and falling).
• Transit agencies have determined that the customers strongly prefer, for a variety of
reasons, closed-loop contactless payment methods linked to a separate transit
account.
• But the use case environment is rapidly changing in directions that will accelerate the
reliance on NFC-based payment presentation solutions:
• Virtually all smart phones being manufactured and sold today are NFC-enabled.
• Considerable work by software developers has been done on the Android platform, and both
Google Pay and Samsung Pay will become much more present in 2017.
• Apple Pay works.
• The major banks are getting beyond EMV conversion and say, once again, they will be deploying
contactless cards in large quantities in 2017.
• In transit, a major step forward in the latter part of 2017 will be a Google Pay/five
transit agency introduction of a feature which provides for the inclusion of a digital
transit card within the Google wallet.
155
What the future holds for NFC in the Public Transport
sector? Progress…slowly, but certainly…and
then…suddenly!
• Major payment system deployments in public transit agencies
require a minimum of five and often as many as seven years from
RFP to system acceptance.
• It is likely that the top 25 transit markets in the United States will
have issued RFPs for account-based payment solution, including
mobile platforms, within the next three to five years.
• With New York likely to come on line by 2020 and the balance by
2022-2024, NFC-based payment solutions will “suddenly” achieve
critical mass around 2022.
156
IN SUMMARY
Who knows what seven years from
now will bring when new technology
innovations are combined with a
widespread payment infrastructure in
virtually all major transit markets?!
157
WEARABLE – YOUR
PERSONAL WALLET, AS
EASY AS A-B-C
Pedro Martinez, NXP
COMPANY CONFIDENTIAL
VISIONFC
NFC Forum
Wearable – Your Personal
Wallet, as easy as A-B-C
Pedro Martinez
BDM EMEA Mobile Transactions
pedro.martinez@nxp.com
Secure Services add value to your wearable device
160. VisioNFC – NFC Forum
Adding NFC connectivity to wearables
• NFC IC combines:
• NFC Controller
• Secure Element
• NFC Software in application
processor to drive NFC IC
• Antenna to interact with NFC
infrastructure
Application
processor
Memories
Drivers &
Displays
Capacitive
& buttons
ctrl
BTLE /
WiFi
Optionally
camera
MCU
MEMS
Heart Rate
DMIC
USB,
PMU,
audio
Generic Wearable Architecture
NFC + SE IC
NFC SW
NFC antenna
161. VisioNFC – NFC Forum
Secure services in the mobile phone
Friction around SE in mobile devices
– Expensive, complex and proprietary SE and SP TSM setup
to deploy and maintain secure services
– Commercial friction between SPs and SE owners
Resulting in
– Few, fragmented commercial deployments on single or few
payment card instances
– No single and simple user experience possible across
different secure services
– Limited user acceptance. Limited, slow mass deployments
Reality to-date
• Cost for OEM to enable & manage an eSE
• 2M$ to enable a SEI TSM (example)
• >100k$/month maintenance (example)
• Complex onboarding of service providers
• 250k$ to integrate each new SP-TSM (example)
Barriers to fast adoption
► Only major OEMs ready to invest (eg Apple,
Samsung)
► Very focused application deployments (payment)
► Limited phone models with SE leading to emergence
of alternative solution (e.g. HCE) allowing SP to
enable their service
162. VisioNFC – NFC Forum
Wearable vs smartphone
• Mobile Platform independent
• Smartphone acts as a bridge to SE
through BT connectivity
• Improved user experience
• Price
• Mobile platform dependent
• Access to SE dependent upon OEM or
MNO (SE owner)
• Non unified user experience (SP view)
SmartphoneWearable
163. VisioNFC – NFC Forum
a paradigm shift for Secure NFC applications
Service Providers and Application Developers :
“Access the Secure Element as easily as just any other resource of the mobile device”
► The SE enabled as just another resource of the mobile
phone
► No more expensive integration costs and complexity for
the Service Provider
► Any SP, independently on size and scope, can deploy his
secure application on a mobile device
► Easy commercial agreements using the “secure
application store” concept.
► End users can install any secure applications of their
choice, and manage them as they like
Open SE
► Includes the disrupting new feature called SEMS (Secure
Element Management Service) which is at the heart of the
Open SE concept
► SEMS is being standardized in Global Platform
SEMS
164. VisioNFC – NFC Forum
Open SE: Key ingredients
► Scalability & Faster Time-to-market
 One script used across multiple Mobile devices
 The same card content management operations as GP
► Lower complexity & Service operating cost
 Plugin replacement for traditional online SEI-TSM
 One real-time connection (SP-TSM  Mobile Device)
reduces system testing and minimizes risk of failure
 Access to secure elements scaled from 10’s of service
providers today to 1000’s
 75%* lower setup and maintenance costs compared to
HCE and legacy SE-based services
► Flexible business model
 Multiple entities can play the role of the root entity
 Coexistent with SEI-TSM based model
► The Secure Services Development
Platform (SSDP)
 a set of HW and SW tools, source code, use cases
examples, documentation, test root entity and
support to facilitate the deployment of secure element
based services based on the NXP innovative SEMS
functionality and such as
 Payment, access, transit, digital ID, etc
 MIFARE based applications (through MIFARE
Open Platform)
SSDP Contact ->
www.themobileknowledge.com
165. VisioNFC – NFC Forum
• Secure services based on NFC technology widely extended worldwide
• NFC + wearable as an new business opportunity
• Independent from smartphone vendor
• Open SE concept simplify the remote previsioning of secure services to the SE located
in the wearable
• SEMS functionality to manage the SE content
• SSDP platform as the complete reference development platform for developers
• All SPs, independent from size and power, can deploy their applications to the
wearable platform of choice
Summary
166. VisioNFC – NFC Forum
Thank you
pedro.martinez@nxp.com
CASHLESS ON THE
CATWALK
Richard Grundy, Flomio
Cashless on the Catwalk
Reinventing the Buy Experience
BUILT IN 100 DAYS
VIP
VISA
2in
Model
VIP
P
O
S
50ft
Associate?
Attach
AssetReader
iPad
Association Experience
2
3
4
5
Expected: -30.55dB Actual: -2.02dB
6
SIDE FRONT
20mm
100mm
LED Ring
Lock Union
Large Scan Surface
Uses 4 AAA Batteries
INSIDE
LED OFF LED ON
35mm
44.5mm
15mm
LED OFF LED ON
Snap Union
Pin size and weight
Uses 2 stacked CR2032 Batteries
NFC antenna
SIDE FRONT
20mm
100mm
LED Ring
Lock Union
Large Scan Surface
Uses 4 AAA Batteries
INSIDE
LED OFF LED ON
35mm
44.5mm
15mm
LED OFF LED ON
Snap Union
Pin size and weight
Uses 2 stacked CR2032 Batteries
NFC antenna
7
8
51.96
3.50
8
125.10
91.71
105.24
123.81
70.99
D
B
E
C
UNLESS OTHERWISE SPECIFIED:
DIMENSIONS ARE IN MILLIMETERS
FINISH: DEBURR AND
BREAK SHARP
DO NOT SCALE DRAWING REVISION
51.96
3.50
8
125.10
91.71
B
E
D
C
UNLESS OTHERWISE SPEC
DIMENSIONS ARE IN MIL
SURFACE FINISH:
TOLERANCES:
LINEAR:
ANGULAR:
NAME9
10
11
PHOTO
GUEST
STAIRS
LINE UP
C D
A F
B
E
TRUSS
1.22m
13.70m
3.05 m
1.22m
2.44m50ft
12
13
14
Over 150 pieces of coverage
250 million opportunities to see
Across broadcast, online & social media
15
Our Vision
• Shopping should be as easy as shoplifting™
• Convenience and security at right size
• Empower DIY types, lower barriers to entry
16
Why NFC?
• Near field passive is best for wearables
• Ubiquity achievable with portable readers
• Economies of scale already in place
17
Challenges
• Educating the market
• Consistent user experience
• Reducing time to innovation
18
We ♥ Proximity ID
Flomio has been helping enterprises and developers
integrate proximity ID for over 5 years.
๏ Graduated and closed $500k+ seed funding (2012)
๏ Successful : first NFC reader for iOS (2012)
๏ Large enterprise deployments with and (2015)
๏ Community of over 1800, active forum+hackathon
19
20
21
A DAY IN THE LIFE WITH IOT
Mikhail Damiani, Bluebite
VISIONFC 2016
CONSUMER JOURNEY
PRODUCTRETAILOUTOFHOME
NFC VALUE PROPOSITION
Entertainment
Offer exclusive, free
content to users
Videos
Songs
eBooks
Games
Monetary
Provide potential customers
with deals relevant to their
wants and needs
Local Offers
Coupons
Deals
Functional
Present users with useful,
informational content
Transit Schedules
App Downloads
Authentication
Product Info
Directions
Local Info
Social
Give consumers access to
social media feeds in one
central location
Instagram
Facebook
Twitter
Pinterest
OUT-OF-HOME
Extend a one-way interaction into a two-
way engagement
Collect Real Time Data / Analytics
Generate revenue from existing media
Provide value to consumers during dwell-time
Make physical-digital connections easier
RETAIL
Elevate shoppers’ retail adventures
Customer loyalty: provide exclusive content and
rewards to loyal customers; CRM Integration
Assistance during shopping experience
Give insight into a consumer’s path to purchase
Post purchase: provides real-time brand
messaging, events and exclusive offers,
feedback, etc.
PRODUCT
Empower products to provide perpetual
value
Remain top of mind
Give insight into a consumer’s preferences and
behaviors
Provides real-time brand messaging, events and
exclusive offers, feedback, etc.
Sequential messaging
Create meaningful relationships with consumers
Drive to Store
2..User enters predefined beacon region
inside store and receives a notification on
mobile device. User swipes notification to
launch corresponding app with coupon code.
1..User taps (NFC) or scans (QR)
out-of-home media to reveal
corresponding store locator.
3..User interacts with product
via NFC to access exclusive,
personalized content.
Post-Purchase
ECOSYSTEM
Mobile instantly connects users with the world around
them. Our platform enables dynamic content delivery
during a user’s journey through a series of interactions,
providing the most relevant experience based upon current
and past behavior.
PUMA SPARKS
EXCITEMENT FOR
IGNITE XT
PUMA collaborated with Blue Bite, Blue 449, Zenith
Media, and Austria-based mobile agency Loop, to
create a one-of-a-kind campaign to promote PUMA’s
latest sneaker, the Ignite XT, and its brand
ambassador partnerships with Usain Bolt and
Rihanna.
Deployed in collaboration with JCDecaux in Chicago,
the custom built experiential transit shelters were
outfitted with Blue Bite’s mTAG® (NFC/QR) , esca®
beacon and geofence technologies. Users tapped or
scanned the mTAGs and clicked on display ads and
notifications triggered by the beacons and geofences
to launch a mobile experience. This experience
allowed users to discover the featured Ignite XT
sneaker with the ability to purchaseit.
TECHNOLOGIES: Touchpoints, Beacons,Geofencing
DEPLOYMENT: TransitShelters
KEY MARKETS:U.S.
PARTNERS: Blue 449, JCDecaux, Loop, Zenith Media
CASE STUDY | PUMATRAC
MY VISION FOR THE FUTURE OF NFC
NFC Ubiquity
All major handsets will have NFC support
Most of the things (not devices) that we buy will
be embedded with NFC
NFC will be a widely used technology to aid
consumers during their shopping experience
Virtual closets will be commonplace
The counterfeit goods market will decline
Brands will have significantly more customers in
their CRMs
Product design/release cycles will shorten due
to constant feedback
THANK YOU
ABANDON STATUS
QUO: NFC
TECHNOLOGY IS MORE
THAN JUST PAYMENTS
Mark Robinton, HID
The Trusted Source for
Secure Identity Solutions
An ASSA ABLOY Group brand
The Trusted Source for
Secure Identity Solutions
An ASSA ABLOY Group brand
Abandon Status Quo: Trusted NFC Technology
is More than Just Payments
Mark Robinton: Director, Business Development & Innovation
July 22, 2016
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
Many uses of NFC Tags
[URL]
www.service.com
[URL]
www.service.com
The Traditional
 Smart Poster
 Enhanced Retail
Experiences
 Transit Schedules
Other Uses
 Secure documents
 Brand Protection
 Sweepstakes & Loyalty
 Proof of Presence
Emphasis on Convenience Need for Trust
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
Benefits of Frictionless Trust
15
Frictionless Trusted
Trusted Benefits:
• Un-clonable Tags
• Proof of Presence
Frictionless Benefits:
• Easy customer adoption
• No Application Needed
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
HID Trusted Tags are NFC Forum Tag Type 4 compliant and work with any NFC
forum compatible device without requiring special apps!
How Trusted NFC works
16
http://…ABCDTap
http://…7635Tap
http://…7635Refresh
http://…B423Tap
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
Trusted NFC Use Cases
17
Authenticity
Prevent counterfeiting
and warranty fraud while
also engaging the
consumer
Transactions
Controlled Sweepstakes,
loyalty point issuance,
small data analytics
Proof of Presence
Proving that a person is
where they said they
were
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
Secure Electronic Visit Verification
Nurse’s ID
Badge
Trusted Tag
securely
mounted in
patients home
NFC
Enabled
Phone
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
• Live reporting on Secure Proof of
Presence
• Verified via HID Trusted Tag®
Services
• Real, precise location
• Full history
• No cloning / fake logs possible
• Management of physical keys
Trusted Guard Tour and Keys
19
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
Maintenance & Inspection
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
Secure Information Access
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
Secure Reviews
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
Virtual Intercom
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
Smart Badge
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
Secure Facility Tour
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
Anti Counterfeiting
Caps and
Bottles
Gold
Coins
Leather
Goods
Documents
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
NFC in the Next 10 Years
 NFC phones will be an integral tool to every service
business with the need for Proof of Presence
 NFC will be embedded into documents and products for
anti counterfeiting because phones will be the best tool for
validation due to ubiquity
 NFC will make consumers lives more convenient AND add
security and privacy to their transactions
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
Conclusion
 Conferring trust to proximity transactions enables new and
exciting use cases that wouldn’t otherwise be possible or
insecure
 Secure Proof of Presence can manifest itself in many end
user needs and holds the most short term promise
 Conferring the trust doesn’t need to compromise the user
experience, it can still be frictionless
 HID Trusted Tag™ Services uniquely offers “Frictionless
Trust” through its patented tag technology
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
Questions and Answers
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. Do not reproduce, distribute, or disclose. No unauthorized use.
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
hidglobal.com/solutions/trusted-tag-services
An ASSA ABLOY Group brand
PROPRIETARY INFORMATION. No unauthorized use.
HID Trusted Tag® Services Overview
31
PROXIMITY-ENABLED
DIGITAL GESTURE
TRACKING
Qirfiraz Siddiqui, Cell Soul
Proximity-enabled digital
gesture tracking
June 16, 2016
“A wisdom-based civilization
using social networks as the neural
network of a global brain,
and ultimately a cosmic brain.
That is the future of technology!”
Deepak Chopra - GoogleTalk , NewYork - July 2012
Social Media, as it is ……
TODAY……
Problem to Solve
• Meaningless counts in 100’s, 1000’s
• Facebook: Friend / Unfriend
• Twitter: Follow / Unfollow
• LinkedIn:Connect / Remove
connection
• Pinterest: Like
• Google+: +
• MySpace: Share
• > 200 social networks
(excluding dating sites)
• Social networking
• Need authentication (cloud)
• Requires proximity (physical connection)
• Must be renewed (fading time/proximity
weight)
•Bring friendship
back to reality
I wish ……..
I become ……
• as beautiful as my Facebook profile picture.
• as popularas I have followers on Twitter.
• as successful, as my LinkedIn profile.
Or, in short, I wish to bridge the gap
between digital & real.
Solution : NFC-enabled, Proximity-authenticated, Social Gesture
Cloud
When two persons have a “Favorable Encounter” & they agree to “record” it,
they “Tap” their phones back-to-back. This “Tap” event, and geo-location of this
“Tap”, is recorded in the cloud.
This “Tap” is very similar to Facebook’s “Like” orTwitter’s “Follow”, except that it
is an authenticated/validated “Like” or “Follow”.
This proximity-authenticated gesture is NOT performed, by “click of a mouse”.
This is initiated by NFC’s P2P technology, which validates that the two persons
have “actually met”. This is NOT Facebook’s “Like”. This is Face-to-Face “Like”.
• This new social gesture “Fike” is convergence of two very different technologies i-e Location
Based Services (LBS) and Near Field Communications (NFC).
• It adds value to a location, by validating that “social activity” is taking place at this location,
and it even quantifies this social activity, by keeping record of “Fike-count” for this location.
• “Fike” enriches social profile of both individuals (who “tap” their phones), by providing
evidence of authenticated social activity. They can link/post this social activity on home page
of their social networks, thus providing a “layer of authenticity” over their social profile.
• It is also the “first word” of a new digital language i-e “multi-device language”. Innovative
people will, indeed, invent more gestures (device-waving, device-shaking, etc.) involving two,
or more, or even large number of devices. “Fike” is just a word, in this new multi-device lingo.
• “Fike” is NOT a vulgar word. It is a new social gesture. A new gesture needs a NEW name.
Please, let me know, if you can suggest a better name for this “brand new, social gesture”.
“Fike” is the new “Like”
(Face-to-face Like)
Use Cases
• Social Network / Cognitive computing
Layer of authenticity over existing social networks, creating “NFC-enabled neural network of humanity”
More meaningful social connections & analytics
Establish quantifiable relationship between ideas, people, and places through cognitive computing on social content
• Hospitality / Real Estate
• High Fike-counts mean better tourist destination
• Better living condition / Happy people / High real estate valuation
• Business
• Measure performance (Salesman / Prospect)
• Measure effectiveness (Compared to others)
• Celebrities
• Show Business (selected followers)
• Politics (in-person events)
Possible Social Network Integration
Putting human piece back into the digital future !!! Using NFC !!!
How do you tell a story about future
that is'nt just about the devices, but it
is about the people, and emotional
landscape, and acknowledgement of
the role of society and government,
and all those pieces??
At the moment the work I get to do
and that I am passionate about, and I
believe is innovative, is how do you
start to tell a story about future, where
it is not just about being seduced by
the technology, but what it will mean
to all of us, and how to put human
piece back into this digital future.
GENEVIEVE BELL
Intel Fellow andVice President
Corporate Strategy Office
Intel Corporation
Thanks
• Qirfiraz Siddiqui CEO ceo@cellsoul.com

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VISIONFC – an NFC Forum event focused on the future of NFC technology

  • 1. FOCUSED ON THE FUTURE OF NFC TECHNOLOGY June 15 – 16, 2016 Dallas, TX, USA
  • 2. THE NFC OPPORTUNITY IN THE IOT Frank Gillett, Forrester
  • 3.
  • 4. The NFC Opportunity In The IoT Frank E. Gillett, VP and Principal Analyst @FrankGillett June 15, 2016
  • 5. © 2016 Forrester Research, Inc. Reproduction Prohibited 5 Agenda › How does IoT help customers? › What are the IoT use cases? › How does IoT help with engagement?
  • 6. © 2016 Forrester Research, Inc. Reproduction Prohibited 6 Agenda › How does IoT help customers? › What are the IoT use cases? › How does IoT help with engagement?
  • 7. © 2016 Forrester Research, Inc. Reproduction Prohibited 7
  • 8. © 2016 Forrester Research, Inc. Reproduction Prohibited 8 Image source: Associated Press (AP.org), picture taken by Michael Sohn 2005
  • 9. © 2016 Forrester Research, Inc. Reproduction Prohibited 9 Image source: Associated Press (AP.org), photo by Michael Sohn 2013
  • 10. © 2016 Forrester Research, Inc. Reproduction Prohibited 10 Image source: Associated Press (AP.org), photo by Michael Sohn The mobile mind shift The expectation that I can get what I want in my immediate context and moments of need
  • 11. © 2016 Forrester Research, Inc. Reproduction Prohibited 11 Infrastructure, cities, and agriculture Source: October 31, 2013, “Mapping The Connected World” report.
  • 12. © 2016 Forrester Research, Inc. Reproduction Prohibited 12 Buildings, equipment, homes, and gadgets Source: October 31, 2013, “Mapping The Connected World” report.
  • 13. © 2016 Forrester Research, Inc. Reproduction Prohibited 13 What is the Internet of Things? Digital technology (software) that answers three questions about the physical world...
  • 14. © 2016 Forrester Research, Inc. Reproduction Prohibited 14 2. What is happening? Digital Sensors
  • 15. © 2016 Forrester Research, Inc. Reproduction Prohibited 15 3. What can I do? Actions via software automation to switches, robots… Or humans
  • 16. © 2016 Forrester Research, Inc. Reproduction Prohibited 16 1. What is this? The Forgotten Question Identity… And any digital information about the object
  • 17. © 2016 Forrester Research, Inc. Reproduction Prohibited 17 The three questions that IoT answers: What is this? What is happening? What can I do? 1 2 3
  • 18. © 2016 Forrester Research, Inc. Reproduction Prohibited 18 Two Fundamental IoT Scenarios Emerge From Two Different Business Stakeholders See the “Brief: The Two Fundamental IoT Business Opportunities” Forrester report
  • 19. © 2016 Forrester Research, Inc. Reproduction Prohibited 19 The titles of IoT implementers are varied by type See the “Brief: The Two Fundamental IoT Business Opportunities” Forrester report Business owner examples • Product design • Product engineering • Chief product officer • Chief technology officer • Chief Marketing officer Customer product • Line of business • General manager • Chief of operations • Chief operations officer Business process
  • 20. © 2016 Forrester Research, Inc. Reproduction Prohibited 20 All companies can use IoT for business process, but only product companies can be makers of IoT products See the “Brief: The Two Fundamental IoT Business Opportunities” Forrester report Relevant types of companies Only Product companies (discrete manufacturing or consumable goods) Customer product All companies Business process
  • 21. © 2016 Forrester Research, Inc. Reproduction Prohibited 21 IoT devices are very different by use case See the “Brief: The Two Fundamental IoT Business Opportunities” Forrester report IoT sensor location In multiple company assets, across a business process, including a CX: • Internal operations – ex. Manufacturing • Customer-facing operations – ex. Retail store, amusement park Business process At the customer’s point of use with a physical product: • In products – ex. Garage door opener • On product dispensers – ex. Coffee maker Customer product
  • 22. © 2016 Forrester Research, Inc. Reproduction Prohibited 22 The impact of IoT on customers is different by scenario See the “Brief: The Two Fundamental IoT Business Opportunities” Forrester report Direct • Improves the CX with a specific physical product at the point of use Customer impact Indirect • Improves the service experience of the customer interacting with company ops Customer productBusiness process
  • 23. © 2016 Forrester Research, Inc. Reproduction Prohibited 23 IoT usage is quite different in the two scenarios See the “Brief: The Two Fundamental IoT Business Opportunities” Forrester report Business owner examples Relevant types of companies Customer impact IoT sensor location • Product design • Product engineering • Chief product officer • Chief technology officer • Chief Marketing officer Only Product companies (discrete manufacturing or consumable goods) At the customer’s point of use with a physical product: • In products – ex. Garage door opener • On product dispensers – ex. Coffee maker Direct • Improves the CX with a specific physical product at the point of use Customer product • Line of business • General manager • Chief of operations • Chief operations officer All companies In multiple company assets, across a business process, including a CX: • Internal operations – ex. Manufacturing • Customer-facing operations – ex. Retail store, amusement park Indirect • Improves the service experience of the customer interacting with company ops Business process
  • 24. © 2016 Forrester Research, Inc. Reproduction Prohibited 24 Three levels IoT value propositions BASED ON IMPROVED BUSINESS OUTCOMES Innovate new products and services Transform customer engagement Optimize physical assets “We’re going from using the customer as a sensor find out about the product’s performance, to putting sensors in the product to learn about the customer’s experience” - Russ Fadel, President of ThingWorx, a PTC company, at LiveWorx conference, May 2015
  • 25. © 2016 Forrester Research, Inc. Reproduction Prohibited 25 Agenda › How does IoT help customers? › What are the IoT use cases? › How does IoT help with engagement?
  • 26. © 2016 Forrester Research, Inc. Reproduction Prohibited 26 Two types of IoT scenarios IoT Maker Connected Products • Only companies that manufacture a discrete or consumable product • Product or dispenser of consumable • OEMs in many markets, including medical, industrial, food, consumer products IoT Operator Connected Assets • All companies operate connected products or assets for business operations or processes • Offices, hospitals, farms, utilities, miners, governments…
  • 27. © 2016 Forrester Research, Inc. Reproduction Prohibited 27 Two different types of IoT buyers IoT Maker › Product design, marketing, and customer service staff • Work with data from connected products (IoT Maker) • Customer oriented people with little techie knowledge IoT Operator › Business process and operations staff • Work with data from connected assets (IoT operator) • Operations and business process, not necessarily technology or data geeks
  • 28. © 2016 Forrester Research, Inc. Reproduction Prohibited 28 Smart, connected products › Incorporating connectivity and intelligence into products or dispensers in industrial, commercial, and consumer markets
  • 29. © 2016 Forrester Research, Inc. Reproduction Prohibited 29 B2B IoT use cases involve connected assets Applications of IoT • Security and surveillance • Industrial asset management • Supply chain management • Smart products • Inventory and warehouse • Smart home management • Customer order/delivery tracking • Energy management • Facility management • Fleet management Source: October 31, 2013, “Mapping The Connected World” report.
  • 30. © 2016 Forrester Research, Inc. Reproduction Prohibited 30 Industrial asset management › Monitoring and managing the location, condition, and usage of industrial equipment and machinery
  • 31. © 2016 Forrester Research, Inc. Reproduction Prohibited 31 Energy management › Monitoring, managing, and reporting usage of water, electricity, and other energy sources
  • 32. © 2016 Forrester Research, Inc. Reproduction Prohibited 32 Fleet management › Monitoring and managing the condition, location, and usage of vehicle fleets
  • 33. © 2016 Forrester Research, Inc. Reproduction Prohibited 33 Inventory and warehouse › Tracking inventory levels and managing warehouse operations
  • 34. © 2016 Forrester Research, Inc. Reproduction Prohibited 34 Customer order/delivery tracking › Enabling customer visibility into the status of orders and deliveries
  • 35. © 2016 Forrester Research, Inc. Reproduction Prohibited 35 Supply chain management
  • 36. © 2016 Forrester Research, Inc. Reproduction Prohibited 36 Security & surveillance › Monitoring of facilities and spaces for public safety and commercial security purposes
  • 37. © 2016 Forrester Research, Inc. Reproduction Prohibited 37 Facility management › Monitoring the design, construction, and operation of structures and buildings, including HVAC and lighting
  • 38. © 2016 Forrester Research, Inc. Reproduction Prohibited 38 Source: MM1, Forrester’s Business Technographics Networks And Telecommunications Survey, 2015 29%23% Implemented/Expanding Planning to Implement in next 12 months Enterprises* Base: *1,755 Global technology business decision-makers (1,000+ employees) Sums may shift slightly due to rounding 52% Rapid enterprise adoption of IoT Percent implemented or planning to implement in next 12 months
  • 39. © 2016 Forrester Research, Inc. Reproduction Prohibited 39 47% 52% 40%19% 23% 14% 28% 29% 26% Overall Enterprise SMB Using Planning “What are your firm’s plan to adopt M2M/Internet of Things solutions or applications?” Base: 337 Global telecommunications decision-makers (20+ employees) Base: 1775 Global telecommunications decision-makers (1000+ employees) Base: 1582 Global telecommunications decision-makers (20-999 employees) Source: Forrester’s Global Business Technographic Network and Telecommunications Survey, 2015 31% 30% 33% 78% 82% 73% Interested Total = = = Enterprises are more likely to be using IoT
  • 40. © 2015 Forrester Research, Inc. Reproduction Prohibited 40 Base: 3337 Global telecommunications decision-makers (20+ employees) Source: Forrester’s Global Business Technographics Network and Telecommunications Survey, 2015 “Which of the following IoT applications has/is your firm implemented/planning to implement?” 7% 7% 7% 8% 8% 8% 8% 8% 8% 8% 9% 9% 11% 11% 10% 11% 12% 12% Fleet management Industrial asset management Security and public safety monitoring or surveillance Facility management Inventory management or warehouse management Energy management Smart products Customer order and delivery tracking Supply chain management Using Planning (Note: Not all responses shown) Firms are interested in a variety of use cases
  • 41. © 2016 Forrester Research, Inc. Reproduction Prohibited 41 Security tops the list of IoT concerns Source: MM3, Business Technographics Global Networks And Telecommunications Survey, 2015 4% 7% 10% 17% 18% 18% 21% 21% 24% 28% 30% 34% Don't know None - we don't have any concerns We can't find the right supplier(s) Lack of executive support Regulatory issues or concerns We don't think that we have an application or process that will be enhanced by M2M Difficulty and risk of migration or installation Pricing is unclear or complicated Lack of technology maturity Integration challenges Total cost concerns (total cost of ownership) Security concerns Base: 3627 global business and technology decision makers (20+ employees) in 7 online countries only MM3: What are your firm's concerns, if any, with deploying M2M/Internet of Things technologies? (All that apply)
  • 42. © 2016 Forrester Research, Inc. Reproduction Prohibited 42 Consumer interest in smart home is strong and growing Source: Forrester North American Consumer Technographics Devices And Telecom Recontact Survey, 2015 Base: 4,646 US Online Adults (18+) 1% 1% 1% 1% 1% 1% 2% 1% 1% 1% 2% 2% 3% 20% 21% 24% 24% 24% 26% 26% 29% 29% 30% 31% 31% 34% Garden help Small appliance control Remote pet monitoring Large appliance control People monitoring Water monitoring (e.g. monitor water usage, detect leaks) Connected Speakers Energy systems monitoring Connected doors, locks A smart lighting system A home monitoring/security device system Climate control Smoke/carbon monoxide monitoring Use Interested 37% 33% 33% 31% 30% 30% 28% 27% 25% 25% 25% 23% 21% Total 6% of US Online adults use one or more connected devices 2% of US Online adults use 3+ connected devices 57% of US Online adults use or are interested (4 or 5) in using at least one connected device “How interested would you be in using the following smart home technologies/services in your home?”
  • 43. © 2016 Forrester Research, Inc. Reproduction Prohibited 43 Percentage of US online adults who say they would wear a sensor device… Wearables: The wrist and clothing lead more exotic locations
  • 44. © 2016 Forrester Research, Inc. Reproduction Prohibited 44 Drivers want connected car features Base: 2105 metropolitan Chinese adults (18+) who own or lease a vehicle +Base: 1604 British online adults (18+) who own or lease a vehicle Tbase: 1770 French online adults (18+) who own or lease a vehicle Source: “The Retrofit Future Of The Connected Car” Forrester Report
  • 45. © 2016 Forrester Research, Inc. Reproduction Prohibited 45 Agenda › How does IoT help customers? › What are the IoT use cases? › How does IoT help with engagement?
  • 46. © 2015 Forrester Research, Inc. Reproduction Prohibited 46 DISCOVER EXPLORE BUYUSE ASK ENGAGE IoT Powers Three Changes To The Customer Life Cycle Source: “Brief: The Internet Of Things Will Transform Customer Engagement” 3. Increase brand affinity and repurchase intent by increasing customer benefits and engagement. 2. Transform the post-purchase experience by creating new forms of customer interaction and engagement. 1. Ease and accelerate entry into the customer life cycle by personalizing and contextualizing offers.
  • 47. © 2016 Forrester Research, Inc. Reproduction Prohibited 47 IoT enables better customer experiences Eight ways that IoT enables customers to get products and services that: 1. Are designed and built for them 2. Give real time feedback 3. Deliver richer, personalized experiences 4. Improve over time 5. Work together seamlessly 6. Offer product-as-a-service options 7. Create assurance and peace of mind 8. Faster, more relevant design upgrade cycles Source: May 11, 2015, “Brief: The Internet Of Things Will Transform Customer Engagement” report.
  • 48. © 2016 Forrester Research, Inc. Reproduction Prohibited 48 1. Tailor products and services
  • 49. © 2016 Forrester Research, Inc. Reproduction Prohibited 49 2. Give visibility into real-world events Vessyl
  • 50. © 2016 Forrester Research, Inc. Reproduction Prohibited 50 3. Deliver richer, more personalized experiences Drop kitchen scale
  • 51. © 2016 Forrester Research, Inc. Reproduction Prohibited 51 4. Improve over time with software updates Case IH Harvester
  • 52. © 2016 Forrester Research, Inc. Reproduction Prohibited 52 5. Work together automatically Samsung’s SmartThings hub
  • 53. © 2016 Forrester Research, Inc. Reproduction Prohibited 53 5. Work together automatically
  • 54. © 2016 Forrester Research, Inc. Reproduction Prohibited 54 6. Offer product-as-a-service options
  • 55. © 2016 Forrester Research, Inc. Reproduction Prohibited 55 7. Offer assurance and peace of mind
  • 56. © 2016 Forrester Research, Inc. Reproduction Prohibited 56 8. Provide faster, more relevant hardware upgrade cycles
  • 57. © 2016 Forrester Research, Inc. Reproduction Prohibited 57 IoT-enabled offerings can deliver better experiences IoT enables customers to get products and services that: 1. Are designed and built for them 2. Give real time feedback 3. Deliver richer, personalized experiences 4. Improve over time 5. Work together seamlessly 6. Offer product-as-a-service options 7. Create assurance and peace of mind 8. Faster, more relevant design upgrade cycles Source: May 11, 2015, “Brief: The Internet Of Things Will Transform Customer Engagement” report.
  • 58. © 2016 Forrester Research, Inc. Reproduction Prohibited 58 The IoT opportunities for NFC Setup and config of devices, and user sessions Status query, especially for ad hoc and direct connect Identity and authentication, beyond contactless payment
  • 59. forrester.com Thank you Frank E. Gillett @FrankGillett +1 617.613.6017 fgillett@forrester.com
  • 60. © 2016 Forrester Research, Inc. Reproduction Prohibited 60 Q&A and Discussion
  • 61. VISION TO REALITY: NFC BEYOND PAYMENT Moderator: Robert Sabella, NFC Bootcamp, author of NFC for Dummies Panelist: Chris Tweedt, Parks Associates Panelist: Nitesh Patel, Strategy Analytics Panelist: Jayden Khakurel, Red Solution
  • 62. About Robert P. Sabella Robert Sabella brings more than 20 years of legal and entrepreneurial experience to NFC Bootcamp and is considered one of the most innovative leaders in developing and bringing new technologies to market. Mr. Sabella is an entrepreneur, investor, inventor, innovator and author. He started several companies, invested in a few more and invented a few products along the way with two current patent-pending applications. He authored two books, RFID+ Cram Exam and NFC for Dummies™. He is passionate about start-ups, both as an entrepreneur and an investor. Mr. Sabella’s focus is on all things related to mobile proximity, specifically RFID, NFC, BLE and mobile apps. Mr. Sabella created and co-founded the proximity ID technology focused accelerator program, AccelerateNFC, as well as co-organized the global hackathon series TrackHack™: The Proximity ID Hackathon. He continues to train people and organizations around the world on proximity technologies and the solutions they enable through the NFC Bootcamps. Mr. Sabella earned a bachelor’s and a master’s degree in philosophy and a Juris Doctor from Boston College and is a member of the New York and Massachusetts bar.
  • 63. NFC Bootcamp™ is a training program that focuses on leveraging near field communication to drive brand awareness and enhance customer experience. Attendees learn best practices for using NFC in real-world scenarios — presented by people actually creating and implementing solutions. Includes hands-on demos and training on how to build an NFC campaign, presented by local and international NFC experts. Building the industry, one tap at a time Accelerating the best in near field communication, AccelerateNFC™ is a mentor driven, mentor funded idea incubator/ success accelerator focused exclusively on proximity ID technology companies including NFC, RFID and BLE. AccelerateNFC™ focuses on near field communication companies, matching the highest caliber talent, resources and funding with those companies who are ready to take their ideas and products to the next level.
  • 64. Chris Tweedt Research Analyst Mobile Products Industry and consumer research focused on all segments that are digital or provide connectivity within the home • Over 25 years of experience in providing consulting services (Fortune 500 to startups) • Analysis and consulting by industry experts in Digital Living and the Connected Home • Turnkey project management Services • Quantitative Surveys • Focus Groups • Interviews • Market Sizing and Forecast Modeling • Market Assessment • Strategy Analysis • Presentations, Workshops • Whitepapers Apple | AT&T | Cisco | Comcast | HP | IBM | Intel | Microsoft | Motorola | Phillips | Samsung | Verizon
  • 65. 0% 10% 20% 30% 40% 50% 60% 70% 80% PayPal Retail store-branded payment apps, like the Starbucks app Google Wallet/Android Pay Apple Pay Other mobile payment apps Smartphone Users (n=3,892, ±1.57%) Those who use mobile payment apps (n=1,009, ±3.09%) %IndicatingUseofSpecified App Types of Mobile Payment Apps Used: Adoption among General Smartphone Users and Mobile Payment App Users (Q3/15) The top 2 are not NFC solutions • Low NFC payment adoption due to low merchant acceptance NFC solutions likely to rise • Apple Pay is gaining merchant adoption • Expect Apple Pay to advertise to consumers after sufficient merchant adoption • Growth likely once Apple advertises Apple Pay to consumers
  • 66. STRATEGY ANALYTICS – DELIVERS INTEGRATED PERSPECTIVES ON THE DIGITAL CONSUMER 6/23/2016 Strategy Analytics, Inc. 66 Integrated, Global Perspective on Digital Consumers Insights, Information, and Forecasts on Companies, Brands, Products, and Technologies Competing for the Consumer Intelligence on Consumer Activities, Behavioral Patterns, and Usage Profiles through Big Data Analytics Market Intelligence on Buyer Behaviors, Consumer Attitudes, Brand Preferences, and Emerging Behaviors Design Guidance and Competitive Intelligence on User Experiences and Opportunities for Innovation
  • 67. NFC RESEARCH AT STRATEGY ANALYTICS June 23, 2016 Copyright© Strategy Analytics, Inc. 67 • Consumer technology preference • NFC Handset forecasts • NFC penetration by price tier • Mobile payment forecasts NFC Preferred Over Competing Technologies
  • 68. In Brief Jayden Khakurel - strong background in mobile and wearable technologies. - M.Sc. in Computer Science and - MBA (International Business Management). - Currently doing PhD in Computer Science. (User Interface and Usability: Wearable Technologies) Awards - Top30 Innovators, Silicon Valley Entrepreneurship Society Forum (SVIEF) 2014, San Jose, California - Best Mobile Commerce application- 4G world, Chicago, USA. Projects - European Union Funded Research Project: Single European Mobile Service Area “SEMOSA”, AAL RSF Confidential.. Don’t distribute without permissions
  • 69. In Brief Red Solution Finland - est. 2008, Finland Business Field (NFC), Mobile Applications - Consulting - Applications and solutions provider - Outsourcing What we have provided so far? - Mobile Wallet (NFC based and Non-NFC) - Smart Map (First NFC enabled map) - NFC Event Management - Loyalty Solutions - mobile point of sale using Iphone (ICarte) and add on.. ….more… RSF Confidential.. Don’t distribute without permissions In Brief
  • 70. VISION OF NFC TECHNOLOGY: PASSIVELY-OPERATED HEALTH MONITORING Apiwat Thongprasert, Silicon Craft Technology
  • 71. Apiwat Thongprasert Sr. Business Development Manager June 15, 2016 Vision of NFC Technology: Passively-Operated Health Monitoring
  • 72. • A significant increase in the number of NFC phones in the marketplace, which will validate and enable new applications. • NFC smartphone is to become an IoT gateway, which enable new healthcare applications. • Highly secure and easy transfer of user information and medical records • NFC Passively-Operated Healthcare Applications broader than just payments and transportation. Trends in Healthcare Technology
  • 73. Activity Monitor NFC function  Data transfer  Personalization  Data logging  Device setting  Bridge to internet Glucose Meter Blood Pressure Medication SD Glucose Biosensor NFC: http://sdbiosensor.co.kr/SD_NFC/2288?ckattempt=1#none A&D Activity Monitor: http://www.aandd.jp/products/medical/bluetooth/uw101nfc.html NFC Usage in Healthcare Products
  • 74. SIC’s NFC Approaches in IOT Application
  • 75. • Extend capability of NFC phone (NFC phone as an IoT Gateway). • Disposable  Batteryless: capable of providing enough energy to supply external device(s).  Cost effective  Convenience in a small package • Consumers do not have to carry additional devices. • Simple tap-to-exchange technology requires no special training # NFC Passively-Operated for Health monitoring
  • 76.  “All in one” package  Batteryless  Cost effective  Disposable  Convenient way to link passive device to the internet  Information through NDEF Highlight Features The Idea of NFC Passive Sensor for Health Monitoring
  • 77. Breakthrough NFC Passive Sensor: • Integrated NFC interface, energy harvesting technology, and sensor biasing circuit into single IC ; then combines with sensor to be “NFC-Enabled passive sensor”. • No additional device is required, just “NFC-Enabled passive sensor” and NFC smartphone. “A lot of information can be stored in the IC memory and send via the sensor by tapping NFC phone” Example 1: NFC Passive Sensor
  • 78. 1. Drop 2. Tap 3. Measure & Link (Body fluid) 3 Easy Steps to Track Your Health
  • 79. # NFC Passive Home Health Monitoring= Simply by shifting to taking health into the hands, very convenient. -Users Real-time information and better patient management -Professionals NFC Passive Health Monitoring
  • 80. • Measure nutrition facts of foods • Measure of allergic ingredient in foods • Measure intoxicate level • Measure toxic substances • Measure living condition (drinking water ) # NFC Passive Solution to Lifestyle Behavior
  • 81.  NFC: ‘Tap and Connect’ capability.  The number of NFC smartphone is increasing.  NFC will become a standard feature for smartphone.  The passive sensor can be produces in card or smart label form factor; easy to carry.  No need additional device. Just NFC phone & passive sensor  NO BATTERY or power source connected  Harvesting energy from NFC smartphone.  Environmentally friendly with no battery required  Designed for disposable products  Affordable for a large quantity during marketing events NFC: PASSIVELY OPERATED CONVENIENCE COST EFFECTIVEBATTERYLESS SEAMLESSLY CONNECT TO SMARTPHONE Benefits of NFC Passively-Operated
  • 82.  NFC technology has become a standard communication feature on smartphones and other devices.  NFC technology is compatible with a wide variety of passive health monitoring devices, giving the opportunity to generate one of the world’s largest market.  Easy-to-use NFC passive health monitoring devices and convenient to access the reliable data information.  NFC passive health monitoring allows to access the system convenient and easy-to-use devices.  NFC disposable passive healthcare applications (such as BioAge sensors and glucose sensors) improve in hygiene and security .  NFC passive healthcare sensor without battery or external device that easy to carry. NFC Health Monitoring Future Outlook
  • 85. CONNECTING THE PHYSICAL WITH THE VIRTUAL Nathan Neil, Purple Deck
  • 86. Bridging the Gap Between The Physical and the Virtual Nathan Neil, COO | Purple Deck Media, Inc.
  • 87. Who I am Is Not Important.. What We do Here Together Is! WE ARE CHANGING THE WORLD TODAY HERE AT VISIONFC!
  • 88. I Have an Item..  Life Without NFC  You have an item Physical Object  You have a web presence Website or Social Media Page  The two do not interact with one another  Customers have to actively search to find you
  • 89. A World with NFC  Life WITH NFC  You have a physical object enabled by NFC  No matter your business vertical NFC provides instant access to content and resources The gap between the physical and virtual is bridged  With certain platforms, you have the ability to:  Gather usage metrics  See Engagement  Change the behavior
  • 90. Example  World without NFC  I have a fan…it breaks  How do I reorder?  World with NFC  Fan still breaks  I tap the N-Mark on the Fan and Reorder  Adding to NFC with a Management Platform  Simple Reorder & Warranty Check  Product Up Sales  Loyalty for a product
  • 91. I am not going to talk about…  What NFC Could Do In the Future  We are Going to Look at What it is Doing NOW!
  • 92. Let’s Focus on What NFC is Doing!  Interactive Apartment Complexes  Technical Support  Tourism  Marketing and Advertising  Smart Pharmaceuticals  Not Getting Lost Again  Future of Music  Print is Not Dead
  • 93. Smart Rentals – College Apartments  Implemented in 2016  Objective Was to Provide Quick way to Pay Rent Rapid Service Request Submission Polls for Improvements Complex Event Calendar Access to Mobile App Response to Multiple Directions
  • 94. Technical Support Can Stink…  With Cloud Management of NFC  Managed Service Providers Can Get Accurate Device Information Warranty Status Replacement Schedule  Clients Can Submit Requests with Accurate Data
  • 95. Enhancing Tourism  NFC Allows Everyone with a Smartphone to Have their Own Kiosk  Information Can be Updated Frequently  User Experience Becomes More Personable
  • 96. Marketing and Advertising in Hospitality  Diner using NFC since 2013 Menus & Table Tops  Strong Increase in Sales  One Tap, Multi-Responsive  Opened 2nd Location  Both Locations have Increased Volume by est. 40%
  • 97. Marketing and Advertising  Smart Paper Products Like PowerCoat Alive allow for Interactive Marketing and Advertising Materials  In 2015, a 501c3 Used NFC to Champion their $6m Capital Campaign  Traditional Paper, Direct Mail, & Business Cards Revolutionized
  • 98. Smart Pharmaceuticals  Pilots Underway  Direct Access to Prescription Information  Fast Digital Refill Process  Increased Access to Side- Effects and Risks  Additional Layer of Protection with HID Trusted Tag®
  • 99. Wayfinding for Large Medical Network  Managing a Large Health Network Two Hospitals Urgent Care Facilities Almost 30 Specialty Groups Over 100 Locations  Problem? Providers Move All The Time Patients Get Lost
  • 100. Wayfinding for Large Medical Network  Solution..  NFC!  Turn by Turn Directions  Patients Can Always Tap Referral Card to Get Turn by Turn Directions to the Right Facility  My wife stopped asking me to stop at the gas station..
  • 101. Music Revolutionized  Music Artist Beatie Wolfe  Each Track is Embedded into an NFC Powered Card Using PowerCoat Alive  Simple Tap Allows Fans to Play and Retrieve Track Information “Bleeding Edge” –Wired “Ingenious” – Huffington Post
  • 102. NFC Powered Business Cards  Paper Cards are Boring  Make a Good First Impression  With Using NFC Embedded Paper Like PowerCoat Alive  Exciting Interaction Takes Place  With a Metrics System, You Can See Who is Really Interested  Share & Save Contact Internally
  • 104. NFC IS Powering the Future Tips to Continue the Growth & Expansion  Focusing on what NFC IS Doing  Expand that Focus to Create New Technologies  Take What NFC IS Doing and Standardize Markings for Awareness  Boost Awareness Based on Current Implementations & Successful Use Cases  Keep the Possibilities in Mind  Pick Opportunities with High Adoption Potential  Expand Usage and Development Overtime
  • 105. Adopt It and Expand the Reach
  • 106. With NFC, THE FUTURE IS NOW! Purple Deck, Inc. NFC Content Management and Delivery Solution Nathan Neil, COO 717-884-9529 | Hello@PurpleDeck.com
  • 107. HOW TO ENGAGE WITH YOUR AUDIENCE USING NFC Timothy Daly, Cellotape Smart Products
  • 108.
  • 109. Us Tim Daly: President of Cellotape Smart Products Co-Founder of Thinaire Cellotape Landmark Label “With over 60 years of expertise, and located in the heart of Silicon Valley, Cellotape provides incomparable capabilities in the design, production, manufacture and integration of custom identification labels, graphic overlays and of NFC and RFID enabled Smart Products,. Cellotape Smart Products is the leader in creating products that integrate RF technologies; allowing for two–way communications between devices, frictionless mobile engagement and access to the cloud anywhere and anytime. Our mission is to continue to prove that “Anything is Possible” and deliver innovative and unique solutions for creative proximity, mobile marketing, and product campaigns. “ 2016 | Cellotape Smart Products
  • 110. “Cellotape Smart Products is the leader in integrating NFC and RFID technologies into custom printed and manufactured products.” 2016 | Cellotape Smart Products
  • 111. NFC – Past History: • Mobile payments and banking will never become mainstream “Google Reveals Mobile Payment System: Google Wallet” Mashable May 26, 2011 “Global mobile payment market to hit $620bn in 2016” NFC World - Trendforce February 2016 • EMV Banking standards will never be adopted in the USA “October 2015: The End of the Swipe-and-Sign Credit Card” Wall Street Journal February 6, 2014 2016 | Cellotape Smart Products
  • 112. NFC – Pastcontinued • Mobile Device Manufacturer's will Never add NFC to phones “NFC-Enabled Cellphone Shipments to Soar Fourfold in Next Five Years” IHS newsroom February 27, 2014 “53 Per Cent of Phones NFC-enabled by 2015, says Frost” Wall Street Journal February 6, 2014 “Two in three phones to come with NFC in 2018” NFC World - IHS February 2014 2016 | Cellotape Smart Products
  • 113. NFC – Past • Apple will NEVER add NFC to its phones “NFC Stands For Nobody F****** Cares And Apple Gets That” Techcrunch June 12 , 2013 “Apple takes NFC mainstream on iPhone 6; Apple Watch with Apple Pay” Cnet September 9, 2014 “Apple has plans for NFC that go beyond Apple Pay” Phone arena October 27, 2014 “Orange CEO fuels hope that Apple may grant 3rd-party apps & services access to iPhone NFC chip” Apple Insider March 17, 2016 2016 | Cellotape Smart Products
  • 114. The Future; “Lets have some FUN!” Some ground rules to consider: 1. Stop talking the Tech 2. Leverage Connectivity 3. Keep it SIMPLE 4. Above all; Make it FUN! 2016 | Cellotape Smart Products
  • 115. The Future; “Lets have some FUN!” Smart Tattoos and Wearables “Wearables is the number 2 most searched item when people search for IOT.” 2016 | Cellotape Smart Products
  • 116. Fail
  • 117. “Lets have some FUN!” Lead with a unified Use Case; “What value can I deliver to my audience?” • Make it easy • Make it fun • Leverage connectivity • Brand the real estate • Access control • Gamify the experience • LED 2016 | Cellotape Smart Products
  • 118. “Lets have some FUN!” • Concerts • Trade shows • Speeches • Pop-up events • Promotions and giveaways 2016 | Cellotape Smart Products • In support of other media • On package • Hotels • Social Where and When “What value can I deliver to my audience?”
  • 119. Win
  • 120. 2016 | Cellotape Smart Products
  • 121. Lets Give it a Try 2016 | Cellotape Smart Products
  • 122. Win
  • 123. Thank you Tim Daly: President of Cellotape Smart Products Co-Founder of Thinaire tdaly@cellotape.com 510.565.0379
  • 124. CREATIVE PAPERS: SHARING YOUR STORY WITH SMART PAPER Mark Heise, Arjowiggins
  • 125. Sharing Your Story With Smart Paper Presented by: Mark Heise VISIONFC Conference, 2016
  • 126. • World leader in technical and creative papers • €1.5 billion in sales • 1.1 million tones of paper per year • 5000+ employees • Security, technical, coated, & graphic papers Arjowiggins Company Overview 20 production sites mostly located in Europe 126
  • 127.  Print-ready NFC paper  Brings NFC interactivity to new and existing products  Fully integrated and ready to program with no plastics whatsoever Powercoat: Alive 127
  • 128.  Provide a meaningful interaction - Answer the question: Why would someone want to tap their phone?  Fun & simple while intuitive & user friendly  Make it valuable to the user … and to the brand Customer Engagement & Storytelling 128
  • 129. 129
  • 130.  Partnership with Moo.com  Connect to virtual card showing photo, contact info, and save automatically to mobile device  Offline version: information can be stored on local memory of NFC chip Business Cards: Internet-Optional NFC 130
  • 131.  Releases new albums using innovative methods for listeners to experience music physically and emotionally instead of just hearing it Beatie Wolf’s NFC Music Album 131
  • 132. 132
  • 133.  No Battery  Smaller profile  Environmentally conscious  Unlimited shelf life  Light weight  Energy harvested from NFC signal emitted from mobile device Battery-less LED Illumination 133
  • 134.  Purpledeck Media - Best at developing, managing, and deploying YOUR STORY - Custom-built software platform designed specifically with NFC customer engagement in mind  Value to the Customer - Interactive engagements, convenience of use, aesthetically pleasing, customized to their desires  Value to the Brand Owner - Real-time analytics per item/campaign/project - Remotely reprogrammable content - Unlimited digital content applications Powering Your Story 134
  • 135.  Interactive Veteran’s Memorial Trail of Service  $6,000,000 Capital Fundraising Campaign  Interactive Apartment Complex  50’s Diner using NFC Menus and Table Tents Stories Told with Purpledeck 135
  • 136. 136
  • 137. Just tap my NFC business card! Mark Heise Applications Engineer for North America Arjowiggins Creative Papers Email: mark.heise@arjowiggins.com Mobile: 619-729-1889 Contact Information 137
  • 138. LEVERAGING PUBLIC TRANSIT TO SPRINGBOARD WIDESPREAD ADOPTION – OPPORTUNITIES AND OBSTACLES David Leininger, Dallas Area Rapid Transit (DART)
  • 139. Comprehensive Fare Payment System (CPS) Update (It’s no longer just about fares) DART’s Electronic Payment Initiative Presented by David Leininger Executive VP/CFO Dallas Area Rapid Transit
  • 140. CFPS Expanded Overview – A hybrid payment solution using mobile, contactless closed and open loop, mag stripe, and cash A robust account-based payment solution which utilizes new innovative technologies which: • Allows customers to obtain and purchase fares that are convenient and easy to understand using a variety of payment options, including mobile, contactless and cash; • Creates a unified customer account of record; • Allows for registration of all reduced riders using one platform; • Allows customers to participate in fare capping on a daily and monthly basis; • Significantly reduces the total amount of physical cash that the agency collects; • Provides operational efficiencies across the agency as the system solution is less complex; • Increases system reliability as there are fewer points of failures; and • Permits a scalable design for future fare and third party payment initiatives such as integration with Uber, Lyft, and Taxi and sports and entertainment venues. 140
  • 141. Evolution of the decision to move to an electronic (as opposed to fare) payments strategy • Industry fare payment system situation assessment undertaken in 2011. • Determination made that a major transition was underway from stored value to account-based and open payments, but it was in early stages of deployment. • Election to adopt a comprehensive (all types of payment from all channels, including payments for sales of services other than transit) payment strategy and proceed first with mobile ticketing. • RFP for mobile issued in spring of 2012; a contract to Unwire was awarded in October 2012; and full deployment occurred in September 2013. 141
  • 142. Evolution of the decision to move to an electronic payments strategy • In spring of 2014, fare collection vendors were invited to submit their own proposals for development and deployment of an account-based system. • In summer of 2014, two vendors submitted full proposals and three others provided outlines of their proposed approach. • In fall of 2014 a three-part solicitation (RFQ Level 1/RFQ Level 2/RFP) was released. Eight responses were received. Four were advanced to Level 2 function verification assessment. All four advanced to RFP submission phase. • In September of 2015, a contract was awarded to VIX for comprehensive electronic payment system under a managed services, remotely-hosted solution. 142
  • 143. Evolution of the decision to move to an electronic payments strategy • DART elected to separately solicit and obtain a mobile ticketing agreement, awarded to Globe Sherpa (now moovel) in April 2016, which will include upgraded interfaces with Uber, Lyft, Taxi, and other ridesourcing services. • DART also elected to separately solicit and obtain a retail distribution agreement, awarded to PayNearMe (in partnership with Blackhawk and Fidelity Express) in April 2016 which will serve over 900 locations and is integrated with mobile ticketing application. • Full deployment is scheduled for March-August 2017. 143
  • 144. Mobile Ticketing Solution Decisions GoPass will be upgraded to version 2.0, and there will be a vendor transition to Globe Sherpa (now moovel) • Quicker loading speed; • Sign-in using email address; • Provides direct customer feedback in app; • Interactive route and system mapping; • Customers can set up auto load for pass products; • Purchase and display multiple rider fares on one ticket; • Pay by using cash (proposed via retail solution); • Supports NFC solutions: Apple Pay, Android Pay. Passes will still require visual acceptance until NFC is fully deployed across all platforms 144
  • 145. Payment and Media Acceptance on VIX EMV ready validators 145
  • 146. On-Board Validators (OBVs) When a customer taps the validator, the screen will display: • Green – valid ride • Yellow – low balance, but current ride is valid • Red – unacceptable It is proposed that the OBV will be integrated with MDT to display the color and the message for the Operators. 146
  • 147. Platform Validators (PVs) When a customer taps the validator, the screen will display: • Green – valid ride • Yellow – low balance, but current ride is valid • Red – unacceptable • All light rail and TRE (~ 400 validators) 147
  • 148. Retail Network Decisions • DART issued a RFP for its Prepaid Payment Card and Retail Network (PPCRN) program and selected PayNearMe (PNM) as the retail network vendor. • PNM, along with its partners, will provide over 900 retail locations within the DART Service Area for purchase of the DART extended- use card. • Partners include Blackhawk Network, which provides access to the largest grocery store retail network; and Fidelity Express, which provides access to independent and small grocery operators. • PNM also provides the option to use cash via the mobile app to obtain passes. 148
  • 150. Retail Network Decisions Customers can load value at: • Various retail establishments • Online • DART Store • or via Mobile 150
  • 151. Fare Policy Decisions  DART system will require pay-as-you-go customers with contactless closed loop cards to tap on for payment (pass policy to be continued for mobile and TVM-issued magnetic strip media). Apple Pay will be supported.  DART CFPS will implement fare capping. These fare caps will be restricted to daily and monthly (both local and regional) caps initially in the system.  DART has determined that users must register their DART card, payment card, or mobile account to qualify for fare capping, as well as balance protection, and other loyalty program benefits. 151
  • 152. CFPS Alternative Payment Initiatives • Emerging payment integrations pose new challenges and opportunities. • DART has introduced a subscriber-based third-party ridesource service using a closed loop card and which links a subscriber contribution with matching funds from DART. • The current implementation is free standing but will eventually be integrated with the backend designed by VIX. • This type of initiative takes DART completely out of the point-of- sale fare collection process and direct service delivery process and shifts us to customer mobility fulfillment and payment support. 152
  • 153. Proposed Implementation Full deployment by August 2017 • Pilot launch will occur during Fall/Winter 2016. • Additional workshops throughout the agency will be conducted to develop additional business rules, policies, and procedures. • Farebox and mobile ticketing updates will take place. • Civil works will be performed at DART Rail stations. • Revenue service first with mobile in June; full deployment in August. 153
  • 154. What the future holds for NFC in the Public Transport sector? Progress…slowly, but certainly • My intent in this presentation was to speak to the technology underpinnings that public transit agencies have to secure before there can be serious exploitation of NFC in this arena. • It has taken transit agencies a fair amount of time to fully understand and appreciate the technical, operational, and financial issues associated with full deployment of an account-based system capable of accommodating modern forms of payment. • Only Utah Transit and Chicago MTA have successfully deployed an account-based, open payment architecture and supporting backend. WMATA has dropped its efforts for the foreseeable future. SEPTA (Philadelphia) is two years behind schedule and will require another two years based upon current estimates. New York MTA has just released an RFP and acknowledge it will be 2019 or 2020 before they can deploy NFC contactless capabilities. • Mobile ticketing platforms, an essential element of NFC deployment, have advanced more quickly but are still only available in a limited number of markets and rely largely on barcode and visual validation versus NFC. • Developing a robust retail merchant network strategy, with open payment, contactless solutions for product purchase, account load and reload is only now being recognized as an essential element of a comprehensive payment strategy. 154
  • 155. What the future holds for NFC in the Public Transport sector? Progress…slowly, but certainly • The actual utilization of contactless credit cards in Chicago and Salt Lake City has been very low (and falling). • Transit agencies have determined that the customers strongly prefer, for a variety of reasons, closed-loop contactless payment methods linked to a separate transit account. • But the use case environment is rapidly changing in directions that will accelerate the reliance on NFC-based payment presentation solutions: • Virtually all smart phones being manufactured and sold today are NFC-enabled. • Considerable work by software developers has been done on the Android platform, and both Google Pay and Samsung Pay will become much more present in 2017. • Apple Pay works. • The major banks are getting beyond EMV conversion and say, once again, they will be deploying contactless cards in large quantities in 2017. • In transit, a major step forward in the latter part of 2017 will be a Google Pay/five transit agency introduction of a feature which provides for the inclusion of a digital transit card within the Google wallet. 155
  • 156. What the future holds for NFC in the Public Transport sector? Progress…slowly, but certainly…and then…suddenly! • Major payment system deployments in public transit agencies require a minimum of five and often as many as seven years from RFP to system acceptance. • It is likely that the top 25 transit markets in the United States will have issued RFPs for account-based payment solution, including mobile platforms, within the next three to five years. • With New York likely to come on line by 2020 and the balance by 2022-2024, NFC-based payment solutions will “suddenly” achieve critical mass around 2022. 156
  • 157. IN SUMMARY Who knows what seven years from now will bring when new technology innovations are combined with a widespread payment infrastructure in virtually all major transit markets?! 157
  • 158. WEARABLE – YOUR PERSONAL WALLET, AS EASY AS A-B-C Pedro Martinez, NXP
  • 159. COMPANY CONFIDENTIAL VISIONFC NFC Forum Wearable – Your Personal Wallet, as easy as A-B-C Pedro Martinez BDM EMEA Mobile Transactions pedro.martinez@nxp.com
  • 160. Secure Services add value to your wearable device 160. VisioNFC – NFC Forum
  • 161. Adding NFC connectivity to wearables • NFC IC combines: • NFC Controller • Secure Element • NFC Software in application processor to drive NFC IC • Antenna to interact with NFC infrastructure Application processor Memories Drivers & Displays Capacitive & buttons ctrl BTLE / WiFi Optionally camera MCU MEMS Heart Rate DMIC USB, PMU, audio Generic Wearable Architecture NFC + SE IC NFC SW NFC antenna 161. VisioNFC – NFC Forum
  • 162. Secure services in the mobile phone Friction around SE in mobile devices – Expensive, complex and proprietary SE and SP TSM setup to deploy and maintain secure services – Commercial friction between SPs and SE owners Resulting in – Few, fragmented commercial deployments on single or few payment card instances – No single and simple user experience possible across different secure services – Limited user acceptance. Limited, slow mass deployments Reality to-date • Cost for OEM to enable & manage an eSE • 2M$ to enable a SEI TSM (example) • >100k$/month maintenance (example) • Complex onboarding of service providers • 250k$ to integrate each new SP-TSM (example) Barriers to fast adoption ► Only major OEMs ready to invest (eg Apple, Samsung) ► Very focused application deployments (payment) ► Limited phone models with SE leading to emergence of alternative solution (e.g. HCE) allowing SP to enable their service 162. VisioNFC – NFC Forum
  • 163. Wearable vs smartphone • Mobile Platform independent • Smartphone acts as a bridge to SE through BT connectivity • Improved user experience • Price • Mobile platform dependent • Access to SE dependent upon OEM or MNO (SE owner) • Non unified user experience (SP view) SmartphoneWearable 163. VisioNFC – NFC Forum
  • 164. a paradigm shift for Secure NFC applications Service Providers and Application Developers : “Access the Secure Element as easily as just any other resource of the mobile device” ► The SE enabled as just another resource of the mobile phone ► No more expensive integration costs and complexity for the Service Provider ► Any SP, independently on size and scope, can deploy his secure application on a mobile device ► Easy commercial agreements using the “secure application store” concept. ► End users can install any secure applications of their choice, and manage them as they like Open SE ► Includes the disrupting new feature called SEMS (Secure Element Management Service) which is at the heart of the Open SE concept ► SEMS is being standardized in Global Platform SEMS 164. VisioNFC – NFC Forum
  • 165. Open SE: Key ingredients ► Scalability & Faster Time-to-market  One script used across multiple Mobile devices  The same card content management operations as GP ► Lower complexity & Service operating cost  Plugin replacement for traditional online SEI-TSM  One real-time connection (SP-TSM  Mobile Device) reduces system testing and minimizes risk of failure  Access to secure elements scaled from 10’s of service providers today to 1000’s  75%* lower setup and maintenance costs compared to HCE and legacy SE-based services ► Flexible business model  Multiple entities can play the role of the root entity  Coexistent with SEI-TSM based model ► The Secure Services Development Platform (SSDP)  a set of HW and SW tools, source code, use cases examples, documentation, test root entity and support to facilitate the deployment of secure element based services based on the NXP innovative SEMS functionality and such as  Payment, access, transit, digital ID, etc  MIFARE based applications (through MIFARE Open Platform) SSDP Contact -> www.themobileknowledge.com 165. VisioNFC – NFC Forum
  • 166. • Secure services based on NFC technology widely extended worldwide • NFC + wearable as an new business opportunity • Independent from smartphone vendor • Open SE concept simplify the remote previsioning of secure services to the SE located in the wearable • SEMS functionality to manage the SE content • SSDP platform as the complete reference development platform for developers • All SPs, independent from size and power, can deploy their applications to the wearable platform of choice Summary 166. VisioNFC – NFC Forum
  • 169. Cashless on the Catwalk Reinventing the Buy Experience
  • 170. BUILT IN 100 DAYS VIP VISA 2in Model VIP P O S 50ft Associate? Attach AssetReader iPad Association Experience 2
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  • 175. SIDE FRONT 20mm 100mm LED Ring Lock Union Large Scan Surface Uses 4 AAA Batteries INSIDE LED OFF LED ON 35mm 44.5mm 15mm LED OFF LED ON Snap Union Pin size and weight Uses 2 stacked CR2032 Batteries NFC antenna SIDE FRONT 20mm 100mm LED Ring Lock Union Large Scan Surface Uses 4 AAA Batteries INSIDE LED OFF LED ON 35mm 44.5mm 15mm LED OFF LED ON Snap Union Pin size and weight Uses 2 stacked CR2032 Batteries NFC antenna 7
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  • 177. 51.96 3.50 8 125.10 91.71 105.24 123.81 70.99 D B E C UNLESS OTHERWISE SPECIFIED: DIMENSIONS ARE IN MILLIMETERS FINISH: DEBURR AND BREAK SHARP DO NOT SCALE DRAWING REVISION 51.96 3.50 8 125.10 91.71 B E D C UNLESS OTHERWISE SPEC DIMENSIONS ARE IN MIL SURFACE FINISH: TOLERANCES: LINEAR: ANGULAR: NAME9
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  • 180. PHOTO GUEST STAIRS LINE UP C D A F B E TRUSS 1.22m 13.70m 3.05 m 1.22m 2.44m50ft 12
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  • 183. Over 150 pieces of coverage 250 million opportunities to see Across broadcast, online & social media 15
  • 184. Our Vision • Shopping should be as easy as shoplifting™ • Convenience and security at right size • Empower DIY types, lower barriers to entry 16
  • 185. Why NFC? • Near field passive is best for wearables • Ubiquity achievable with portable readers • Economies of scale already in place 17
  • 186. Challenges • Educating the market • Consistent user experience • Reducing time to innovation 18
  • 187. We ♥ Proximity ID Flomio has been helping enterprises and developers integrate proximity ID for over 5 years. ๏ Graduated and closed $500k+ seed funding (2012) ๏ Successful : first NFC reader for iOS (2012) ๏ Large enterprise deployments with and (2015) ๏ Community of over 1800, active forum+hackathon 19
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  • 190. A DAY IN THE LIFE WITH IOT Mikhail Damiani, Bluebite
  • 193. NFC VALUE PROPOSITION Entertainment Offer exclusive, free content to users Videos Songs eBooks Games Monetary Provide potential customers with deals relevant to their wants and needs Local Offers Coupons Deals Functional Present users with useful, informational content Transit Schedules App Downloads Authentication Product Info Directions Local Info Social Give consumers access to social media feeds in one central location Instagram Facebook Twitter Pinterest
  • 194. OUT-OF-HOME Extend a one-way interaction into a two- way engagement Collect Real Time Data / Analytics Generate revenue from existing media Provide value to consumers during dwell-time Make physical-digital connections easier
  • 195. RETAIL Elevate shoppers’ retail adventures Customer loyalty: provide exclusive content and rewards to loyal customers; CRM Integration Assistance during shopping experience Give insight into a consumer’s path to purchase Post purchase: provides real-time brand messaging, events and exclusive offers, feedback, etc.
  • 196. PRODUCT Empower products to provide perpetual value Remain top of mind Give insight into a consumer’s preferences and behaviors Provides real-time brand messaging, events and exclusive offers, feedback, etc. Sequential messaging Create meaningful relationships with consumers
  • 197. Drive to Store 2..User enters predefined beacon region inside store and receives a notification on mobile device. User swipes notification to launch corresponding app with coupon code. 1..User taps (NFC) or scans (QR) out-of-home media to reveal corresponding store locator. 3..User interacts with product via NFC to access exclusive, personalized content. Post-Purchase ECOSYSTEM Mobile instantly connects users with the world around them. Our platform enables dynamic content delivery during a user’s journey through a series of interactions, providing the most relevant experience based upon current and past behavior.
  • 198. PUMA SPARKS EXCITEMENT FOR IGNITE XT PUMA collaborated with Blue Bite, Blue 449, Zenith Media, and Austria-based mobile agency Loop, to create a one-of-a-kind campaign to promote PUMA’s latest sneaker, the Ignite XT, and its brand ambassador partnerships with Usain Bolt and Rihanna. Deployed in collaboration with JCDecaux in Chicago, the custom built experiential transit shelters were outfitted with Blue Bite’s mTAG® (NFC/QR) , esca® beacon and geofence technologies. Users tapped or scanned the mTAGs and clicked on display ads and notifications triggered by the beacons and geofences to launch a mobile experience. This experience allowed users to discover the featured Ignite XT sneaker with the ability to purchaseit. TECHNOLOGIES: Touchpoints, Beacons,Geofencing DEPLOYMENT: TransitShelters KEY MARKETS:U.S. PARTNERS: Blue 449, JCDecaux, Loop, Zenith Media CASE STUDY | PUMATRAC
  • 199. MY VISION FOR THE FUTURE OF NFC NFC Ubiquity All major handsets will have NFC support Most of the things (not devices) that we buy will be embedded with NFC NFC will be a widely used technology to aid consumers during their shopping experience Virtual closets will be commonplace The counterfeit goods market will decline Brands will have significantly more customers in their CRMs Product design/release cycles will shorten due to constant feedback
  • 201. ABANDON STATUS QUO: NFC TECHNOLOGY IS MORE THAN JUST PAYMENTS Mark Robinton, HID
  • 202. The Trusted Source for Secure Identity Solutions An ASSA ABLOY Group brand The Trusted Source for Secure Identity Solutions An ASSA ABLOY Group brand Abandon Status Quo: Trusted NFC Technology is More than Just Payments Mark Robinton: Director, Business Development & Innovation July 22, 2016
  • 203. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. Many uses of NFC Tags [URL] www.service.com [URL] www.service.com The Traditional  Smart Poster  Enhanced Retail Experiences  Transit Schedules Other Uses  Secure documents  Brand Protection  Sweepstakes & Loyalty  Proof of Presence Emphasis on Convenience Need for Trust
  • 204. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. Benefits of Frictionless Trust 15 Frictionless Trusted Trusted Benefits: • Un-clonable Tags • Proof of Presence Frictionless Benefits: • Easy customer adoption • No Application Needed
  • 205. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. HID Trusted Tags are NFC Forum Tag Type 4 compliant and work with any NFC forum compatible device without requiring special apps! How Trusted NFC works 16 http://…ABCDTap http://…7635Tap http://…7635Refresh http://…B423Tap
  • 206. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. Trusted NFC Use Cases 17 Authenticity Prevent counterfeiting and warranty fraud while also engaging the consumer Transactions Controlled Sweepstakes, loyalty point issuance, small data analytics Proof of Presence Proving that a person is where they said they were
  • 207. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. Secure Electronic Visit Verification Nurse’s ID Badge Trusted Tag securely mounted in patients home NFC Enabled Phone
  • 208. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. • Live reporting on Secure Proof of Presence • Verified via HID Trusted Tag® Services • Real, precise location • Full history • No cloning / fake logs possible • Management of physical keys Trusted Guard Tour and Keys 19
  • 209. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. Maintenance & Inspection
  • 210. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. Secure Information Access
  • 211. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. Secure Reviews
  • 212. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. Virtual Intercom
  • 213. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. Smart Badge
  • 214. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. Secure Facility Tour
  • 215. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. Anti Counterfeiting Caps and Bottles Gold Coins Leather Goods Documents
  • 216. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. NFC in the Next 10 Years  NFC phones will be an integral tool to every service business with the need for Proof of Presence  NFC will be embedded into documents and products for anti counterfeiting because phones will be the best tool for validation due to ubiquity  NFC will make consumers lives more convenient AND add security and privacy to their transactions
  • 217. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. Conclusion  Conferring trust to proximity transactions enables new and exciting use cases that wouldn’t otherwise be possible or insecure  Secure Proof of Presence can manifest itself in many end user needs and holds the most short term promise  Conferring the trust doesn’t need to compromise the user experience, it can still be frictionless  HID Trusted Tag™ Services uniquely offers “Frictionless Trust” through its patented tag technology
  • 218. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. Questions and Answers
  • 219. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. Do not reproduce, distribute, or disclose. No unauthorized use. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. hidglobal.com/solutions/trusted-tag-services
  • 220. An ASSA ABLOY Group brand PROPRIETARY INFORMATION. No unauthorized use. HID Trusted Tag® Services Overview 31
  • 223. “A wisdom-based civilization using social networks as the neural network of a global brain, and ultimately a cosmic brain. That is the future of technology!” Deepak Chopra - GoogleTalk , NewYork - July 2012
  • 224. Social Media, as it is …… TODAY……
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  • 227. Problem to Solve • Meaningless counts in 100’s, 1000’s • Facebook: Friend / Unfriend • Twitter: Follow / Unfollow • LinkedIn:Connect / Remove connection • Pinterest: Like • Google+: + • MySpace: Share • > 200 social networks (excluding dating sites) • Social networking • Need authentication (cloud) • Requires proximity (physical connection) • Must be renewed (fading time/proximity weight) •Bring friendship back to reality
  • 228. I wish …….. I become …… • as beautiful as my Facebook profile picture. • as popularas I have followers on Twitter. • as successful, as my LinkedIn profile. Or, in short, I wish to bridge the gap between digital & real.
  • 229. Solution : NFC-enabled, Proximity-authenticated, Social Gesture Cloud When two persons have a “Favorable Encounter” & they agree to “record” it, they “Tap” their phones back-to-back. This “Tap” event, and geo-location of this “Tap”, is recorded in the cloud. This “Tap” is very similar to Facebook’s “Like” orTwitter’s “Follow”, except that it is an authenticated/validated “Like” or “Follow”. This proximity-authenticated gesture is NOT performed, by “click of a mouse”. This is initiated by NFC’s P2P technology, which validates that the two persons have “actually met”. This is NOT Facebook’s “Like”. This is Face-to-Face “Like”.
  • 230. • This new social gesture “Fike” is convergence of two very different technologies i-e Location Based Services (LBS) and Near Field Communications (NFC). • It adds value to a location, by validating that “social activity” is taking place at this location, and it even quantifies this social activity, by keeping record of “Fike-count” for this location. • “Fike” enriches social profile of both individuals (who “tap” their phones), by providing evidence of authenticated social activity. They can link/post this social activity on home page of their social networks, thus providing a “layer of authenticity” over their social profile. • It is also the “first word” of a new digital language i-e “multi-device language”. Innovative people will, indeed, invent more gestures (device-waving, device-shaking, etc.) involving two, or more, or even large number of devices. “Fike” is just a word, in this new multi-device lingo. • “Fike” is NOT a vulgar word. It is a new social gesture. A new gesture needs a NEW name. Please, let me know, if you can suggest a better name for this “brand new, social gesture”. “Fike” is the new “Like” (Face-to-face Like)
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  • 237. Use Cases • Social Network / Cognitive computing Layer of authenticity over existing social networks, creating “NFC-enabled neural network of humanity” More meaningful social connections & analytics Establish quantifiable relationship between ideas, people, and places through cognitive computing on social content • Hospitality / Real Estate • High Fike-counts mean better tourist destination • Better living condition / Happy people / High real estate valuation • Business • Measure performance (Salesman / Prospect) • Measure effectiveness (Compared to others) • Celebrities • Show Business (selected followers) • Politics (in-person events)
  • 238. Possible Social Network Integration
  • 239. Putting human piece back into the digital future !!! Using NFC !!! How do you tell a story about future that is'nt just about the devices, but it is about the people, and emotional landscape, and acknowledgement of the role of society and government, and all those pieces?? At the moment the work I get to do and that I am passionate about, and I believe is innovative, is how do you start to tell a story about future, where it is not just about being seduced by the technology, but what it will mean to all of us, and how to put human piece back into this digital future. GENEVIEVE BELL Intel Fellow andVice President Corporate Strategy Office Intel Corporation
  • 240. Thanks • Qirfiraz Siddiqui CEO ceo@cellsoul.com