The document discusses mobility-as-a-service (MaaS) and its future in public transit. It defines MaaS as a service that enables users to plan, book, and pay for multiple mobility options like public and private transportation through a single digital channel. The American Public Transportation Association (APTA) represents all modes of public transit in North America and works on advocacy, research, and developing the transit workforce. The document outlines opportunities for MaaS in areas like trip planning, real-time arrival information, open fare payment systems, microtransit, and case studies of MaaS programs in cities. It provides recommendations for transit agencies to implement MaaS, including connecting it to broader visions, developing data

1. The Future of MaaS in Transit
June 2021

2. About APTA
The American Public Transportation Association (APTA) is a nonprofit international
association of more than 1,500 public and private sector member organizations. Benefits
to our members include advocacy for federal funding and policies, research, technical
expertise and consulting services, workforce development programs, educational
conferences and seminars, and 135 subject-matter working committees.
APTA is the only association in North America that represents all modes of public
transportation, including bus, paratransit, light rail, commuter rail, subways, waterborne
services, and intercity and high-speed passenger rail. More than 90 percent of the people
using public transportation in the United States and Canada ride APTA member systems.
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3. Defining Mobility-as-a-Service (MaaS)
Definition: MaaS is a type of service that, through a joint digital channel, enables users to
plan, book, and pay for multiple types of mobility services. The concept describes a shift
away from personally-owned modes of transportation and single mode trips and towards
mobility provided as a service, or a complete trip provision. This is enabled by combining
transportation services from public and private transportation providers through a
unified gateway that creates and manages the trip, which users can pay for with a single
account. In some versions of MaaS, users can pay per trip or a monthly fee for a limited
distance. The key concept behind MaaS is to offer travelers mobility solutions based on
their unique travel and trip needs.
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Citation: Smith, Göran. "Making Mobility-as-a-Service: Towards Governance Principles and
Pathways"

4. The Future of Transit
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5. Customer Information
Trip-planning tools
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6. Customer Information
Real-time vehicle arrival information
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Citation: The Real Benefits of Real-Time Transit Data. https://medium.com/sidewalk-
talk/the-real-benefits-of-real-time-transit-data-1fee19988b73

7. Fare Payment
Smart ticketing
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Citation: Smart Cards are Coming to Charlotte.
https://charlotte.axios.com/44510/smart-cards-coming-charlotte-transit/

8. Fare Payment
Open and contactless fare payment
Citation: https://www.miamidade.gov/global/news-
item.page?Mduid_news=news1563223075280894
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Citation: https://techcrunch.com/2020/12/31/nyc-
mtas-contactless-fare-system-completes-rollout-
will-phase-out-metrocard-in-2023/

9. Mobility-on-Demand/Microtransit
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10. MaaS Case Study 1: LA Metro
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11. MaaS Case Study 2: Chicago Transit
Authority
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12. MaaS Case Study 3: NY MTA
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13. Critical Steps in being MaaS Ready
1. Connect to a Broader Vision
2. Be Prepared on Multiple Levels
3. Develop Protocols for Data
4. Test, Fail, Succeed!
5. Measure what Matters
6. Find Synergies in New Partnerships
7. Develop Appropriate Procurement
Approaches
8. Focus on Public and Policy Education
9. Design for Social Equity and Access for
All
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14. Opportunities for the Future
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Citation: Amid a Pandemic, Transit Authorities Turn to Technology. https://grist.org/climate/amid-a-
pandemic-transit-authorities-turn-to-technology/

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Nicole DuPuis
Director-Transit Technology and
Innovation
American Public Transportation
Association
ndupuis@apta.com