This document discusses user experience (UX) project deliverables. It begins with an introduction to UX deliverables and their purpose in communicating, stimulating creativity, and capturing decisions. It then outlines typical deliverable types like personas, scenarios, content inventories, analytics, concept maps, system maps, process flows, wireframes, storyboards, prototypes, style guides, and interface patterns. The document emphasizes choosing the right deliverable based on audience, content, context, process, and problem.

1. DOCUMENTING
USER EXPERIENCE
STC INDIA UX SIG – Oct 23, 2010

2. About this presentation
A primer on various deliverables associated
with a UX project
This presentation will not focus on creating the
UX deliverables and what are the best tools to
use.

3. And me…
I'm a user assistance and user experience
professional. I live and work in Chennai. I'm
employed by Bally Technologies as a technical
writer.
LinkedIn: Xavier Roy
Twitter: @Jax and @PaperArrow
Website: http://xavierroy.com and http://paperarrow.com

4. UX Deliverables

5. Deliverables
A deliverable is an artifact of the UX design
process for the purpose of communicating the
result to others.
To make communication easier
To stimulate creativity
To capture decisions

6. Typical Deliverables

7. Types of Deliverables
A typical UX process has various phases and
each phase could have a single or multiple
deliverables.

8. Personas

9. Personas

10. Personas

11. Scenarios

12. Scenarios
“It's Friday afternoon and Joe is flying to Sydney.
He doesn't have enough money for a taxi to the
airport, and he's running late. He goes to the local
ATM and identifies himself. He specifies that he
wants $100 from his savings account. He'd like
the money in $20 notes so that he can give the
taxi driver the correct change. He doesn't want a
printed receipt, as he doesn't bother keeping track
of transactions in this account.”

13. Content Inventories

14. Content Inventories

15. Analytics

16. Analytics

17. Analytics

18. Concept Maps

19. Concept Maps

20. System Maps / Site Maps

21. System Maps / Site Maps

22. Process Flows

23. Process Flows

24. Wireframes

25. Wireframes

26. Wireframes

27. Storyboards

28. Storyboards

29. Storyboards

30. Prototypes

31. Prototypes

32. Prototypes

33. Style Guides

34. Style Guides

35. Style Guides

36. Interface Patterns

37. Interface Patterns

38. Interface Patterns

39. The Right Deliverable
Audience. Who must you reach?
Content. What is the message?
Context. Where is the conversation?
Process. When is the message?
Problem. Why are you communicating?

40. Questions

41. Resources
Communicating Design by Dan Brown
User Experience Deliverables by Semantic
Studios
UX Deliverables: Expert's Choice by Lilia
Manguy

42. Experience, in the end, cannot be captured in a deliverable.
Thank You