This document provides examples of formal and informal telephone conversations. It begins with defining a telephone conversation as the transmission of a message through a phone, which can be either informal between friends/family or formal when calling an office or boss. An example of an informal conversation between friends is then shown, followed by an example of a formal conversation when calling a business to leave a message for a contact. The document concludes with a listening activity providing scripts for additional telephone call examples.

1. UNIT IV:
“KEEP COMMUNICATED”
Telephone call
3rd EMTP
2012

2. OBJECTIVES
•To introduce the topic of being
communicated
•To learn how to have a telephone
conversation
•To recognize a formal and an informal
telephone conversation.

3. WHAT IS A TELEPHONE
CONVERSATION?
I is the tra ns m is s io n o f a
t
m e s s a g e thro ug h a p ho ne .
•It can be informal: when you
call to a friend or relative.
•It can be formal: When you call
to an office, to your boss, etc.

4. EXAMPLE OF AN INFORMAL
PHONE CONVERSATION:
• Speaker 1: Hi Rosi, how is going on?
• Speaker 2: Hey man! Cool. You?
• Speaker 1: Good!... What about your husband?
• Speaker 2: He’s working now… something to tell’im?
• Speaker 1: Yep, if he can call me back please.
• Speaker 2: Sure!. I’ll tell’im.
• Speaker 1: Thanxs Rosi. Take care!
• Speaker 2: No problem, you too!
• Speaker 1: Bye!
• Speaker 2: Bye!

5. EXAMPLE OF A FORMAL PHONE
CONVERSATION:
•Speaker 1: Good morning. I’d like to talk to Mr. Cortéz please.
•Speaker 2: Good morning sr. I’m sorry but Mr. Cortéz is not here at
the moment. Would you like to leave him a message?
•Speaker 1: Yes please. Tell him that Ms. Durán needs to contact him.
•Speaker 2: Sure, I’ll tell him. Does he has your phone number?
•Speaker 1: Yes he has it. Thank you.
•Speaker 2: You’re welcome. Something else?
•Speaker 1: No, that’s all. Good bye
•Speaker 2: Good bye Ms. Durán.

6. LISTENING ACTIVITY
http://www.youtube.com/watch?v=WC-VJUKh8ec&fea

7. Scripts
Conversation 1 Conversation 2
 S1: I’d like to speak  S1: Hi. May I speak
to Ray Johnson with Janice Jones?
please.  S2: Janice is at lunch.
She’ll be back in about
 S2: I’m sorry he is
an hour.
not in right now.
Would you like to
 S1: Could I leave her a
leave a message? message?
 S2: Sure.
 S1: Yes. Could you
please have him call
 S1: Please tell her that
Harry Donald at 555- Sue grant called.
Could you have her
4564? call me back at home?