This document provides phrases and examples for making phone calls, appointments, and leaving messages. It includes greetings, asking for someone, stating a purpose, putting someone on hold, clarifying availability, taking and leaving messages, and confirming appointments. Sample dialogues demonstrate booking and rescheduling appointments.

1. Unit 5
Making a Call and an
Appointment

2. Making a Call

3. Receiving a Call
Greeting Specifying Introducing
location yourself
Hello. This is… I’m…speaking.
Good morning. …Company. It’s…speaking.
Good afternoon. This is…
Good evening.

4. Offering Help
May I help you?
Can I help you?
Can I help you with something?
How can I help you?
What can I do for you?
Is there anything I can help you with?

5. Asking for Someone Else
Formal Informal
 May I speak to…, please?  I’m trying to contact…
 Can I speak to…, please?  Is…available?
 Can I talk to…, please?  Is…there?
 I’d like to speak to…, please.

6. Locating a Caller
 May I ask who’s calling, please?
 May I have your name, please?
 Who is calling, please?
 Who is speaking, please?
 Who is that?
 Who are you?
 Is that……?

7. Stating a Purposes
 I’m calling/phoning about…
 I’m calling him/her for…
 I’m calling to let him/her know that…
 I’m calling to tell/inform him/her that…
 I’m calling on behalf of…about…

8. Putting Someone on Hold
 Just a moment, please.
 One moment, please.
 Please hold the line.
 Hold on, please.
 Hang on for a few minutes.

9. Getting Someone to Receive a Call
 I’ll get…for you.
 I’ll get him/her for you.
 I’ll get Christ for you.
 I’ll check if he/she is available.
 I’ll see if he/she is in.

10. Putting Someone through
Caller Receiver
 Could you put me through to…?  I’ll put you through to…
 Could you transfer me to…  I’ll transfer you to…
 Could you connect me with…  I’ll connect you with…
 I’m connecting you now.
 No one answered the phone.
 There is no one there at the
moment.

11. Situation: James is calling Mr. Lee to confirm the
delivery.
Secretary: Good morning. This is New Wave Company.
Can I help you?
James: May I speak to Mr. Lee, please?
Secretary: Who is calling, please?
James: I’m James from Seed Company. I’m calling to
tell him that the products will be sent by this Friday.
Secretary: Hang on one second. I’m connecting you now.

12. Clarifying Inconvenience
 He/She isn’t in at the moment.
 He is off sick today.
 His line is engaged.
I’m sorry.  He is out for lunch.
I’m afraid.  He is in a meeting right now.
 He is on another phone.
 He doesn’t work here anymore.
 No one of that name is working here.
 I think you’ve got the wrong number.

13. Situation: Kate is asking for Ms. Anderson, but she
is busy.
Kate: Could you put me through to Ms. Anderson?
Secretary: Please hold the line. I’ll see if she is available.
………..
Secretary: I’m sorry. She is on another phone.
Would you like to leave a message?
Kate: No, thank you. I’ll call her back later.

14. Asking for Clarification
 Sorry, I can’t hear what you said.
 Sorry, your voice is very faint.
 It’s a bad line. Could you speak up, please?
 Could you speak a little bit louder, please?
 Could you speak little slowly, please?
 Could you repeat that?
 Could you say that again, please?
 Come again.

15. Use of Clarification
A: Sorry, I can’t hear what you said.
B: Can you hear me clearly now?
A: Let’s meet at 9 o’clock.
B: Could you repeat that?
A: At 9 o’clock.
A: Could you spell you name, please?
B: A-N-D-E-R-S-O-N.
.

16. Taking & Leaving a Message
Receiver Caller
 Can I take a message?  Can I leave a message?
 Can I give…a message?  Could you give…a message?
 Would you like to leave  Could you take a message for
Him/her a message? him/her?
 Can you tell him/her that…?

17. Calling Back
 Could you ask him/her to call me back?
 Just tell him/her to call back at…
 Please tell him/her that…called.
 I’ll call back later.

18. Ensuring a Message
 I’ll make sure he gets the message.
 I’ll pass the message on to…
 I’ll pass on the message as soon as he gets in.
 I’ll let him/her know when he/she gets back.

19. Ending a Call
Caller Receiver
 Thank you for your help.  Thanks for calling. Bye for
 Thank you for your kindness. now.
 That’s very kind of you.  I’d better get going. Talk to you
later.
 I have to let you go now.
 Nice talking to you. Bye.

20. Situation: Joe needs to talk to Mr. Kales but he isn’t
in.
Joe: Can I talk to Mr. Kales, please?
Secretary: I’m sorry. He isn’t in.
Would you like to leave him a message?
Joe: Could you tell him that the meeting will be held at Rose
Garden Hotel?
Secretary: I’ll make sure he gets the message as soon as he is in.
Joe: Thank you for your help.
Secretary: You’re welcome.

21. Making an Appointment

22. How to make an appointment
 I’d like to make an appointment with…
 Can I have an appointment to see…?
 Could you fix an appointment for me with….?
 Can you arrange the appointment for me, please?
 Do you think it would be possible to arrange an appointment?

23. Response to an Appointment
Accepting Declining
 Yes, that would be fine.  That’s very kind of you
 …is fine. but…
 …suits me fine.  I’m sorry. I can’t manage
 That would suit me that.
perfectly.  I’m afraid it doesn’t suit me
 I’d very much like to. at all.
 I’d be delighted to.  I’m quite tied up that day.
 I don’t think I can make it.
 Sorry, I’m not free on…

24. Postponing an Appointment
 Can you postpone the appointment to…?
 Can you make it on/at…instead?
 Would you care to come to…?
 We would be very pleased if you could come to…?
 …would suit me better.
 Why don’t we meet at/on….?
 How about…?/What about…?

25. Sample Dialogue
Officer: We would be very pleased if you could come to our
new office on Monday morning.
Nick: Yes, that would suit me fine. (Accepting)
I’m sorry. I don’t think I can make it. (Declining)

26. Asking for Convenience
 Does…suit you?
 Would…be all right?
 What time would be most convenient for you?
 Would…be convenient for you?
 Can you manage…?
 Will that be satisfactory?
 Would you like to fix another time?

27. Confirming an Appointment
 If I’m right, we will meet on…
 Make sure that oufr appointment is on…
 I look forward to it.
 See you there.
 I’ll see you at…

28. Sample Dialogue
Situation: A patient is calling to make an appointment with
a doctor.
Patient: Could you fix an appointment for me with Dr.Jones?
Operator: When would you like to see the doctor?
Patient: At 5 o’clock on Sunday.
Operator: I’m sorry. He isn’t available. Would Saturday be
convenient for you?
Patient: Yes, Saturday suits me fine.
Operator: OK. Let’s meet at 5 on Saturday.

29. Prepositions of Time
At In On
night, noon, dawn 2012, August, Monday,
9.30 a.m., summer, the Monday morning,
9 o’clock, present, morning, 25 April,
lunchtime, the future, 2 days, 25 April 2012,
Christmas, leisure time birthday, weekend,
Songkran Day